Reply from Fleer on missing auto cards
slvnumber2
Posts: 270 ✭
This year I opened some Fleer Hot Prospects football and received a Kevin Jones auto rookie and JP Losman auto card as well and both were redemption cards. I sent the cards in back in September, and the cards were to be sent out in 2-3 months.
Fast forward to today which is over 4 months later and still no cards so I call Fleer to find out what has happened. They tell me that they have had problems with both players signing their cards and that they are trying to go through the NFLPA to fix the problem. I was also told that both players were "pre-paid" to sign, and that the only way they can get them to sign through the NFLPA is to pre-pay them.
I asked when I could expect the cards and I was told "I don't know but we are working on it." Personally I am very disappointed in Fleer that they would put out cards without any type of guarantee ahead of time from the players, and they can be assured that future purchases will not have their brand on them in my house. Also, when will the card companies realize that people don't want redemptions for this very reason.
Anyone else have this problem?
Fast forward to today which is over 4 months later and still no cards so I call Fleer to find out what has happened. They tell me that they have had problems with both players signing their cards and that they are trying to go through the NFLPA to fix the problem. I was also told that both players were "pre-paid" to sign, and that the only way they can get them to sign through the NFLPA is to pre-pay them.
I asked when I could expect the cards and I was told "I don't know but we are working on it." Personally I am very disappointed in Fleer that they would put out cards without any type of guarantee ahead of time from the players, and they can be assured that future purchases will not have their brand on them in my house. Also, when will the card companies realize that people don't want redemptions for this very reason.
Anyone else have this problem?
"Why is it that Superman could stop a bullet with his chest, yet he ducked when somebody threw a chair at him?"
"
" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
"
" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
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Comments
Nick
Reap the whirlwind.
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" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
Kevin
out, so you can't rely on that when you are buying older boxes.
Kevin
"
" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
and I have been happy each time. Fleer just has too may people waiting for cards. I feel it is standard operating procedure
to see just how little they can offer a customer and have them not complain. Fleer's CS will almost ALWAYS send you sometime
that isn't comparable in value. If you want results go to the top. Be cordial and he will help you out.
If you are mad that these cards were never signed that really isn't fleer's fault, its the players. At the beginning of the year you
really don't know what a players signing habit is. Sean Taylor is obviously an extreme but other guys actually showed up at the
rookie photo shoot and signed card/sticker. If you are ok with a decent replacment then Im sure Llyod can hook you up.
Good Luck either way.
Kevin
<< <i>
If you are mad that these cards were never signed that really isn't fleer's fault, its the players. At the beginning of the year you
really don't know what a players signing habit is. Sean Taylor is obviously an extreme but other guys actually showed up at the
rookie photo shoot and signed card/sticker.
Good Luck either way.
Kevin >>
No, it's FLEER's fault.
They are promoting/selling a product, autographed cards, that they do not have in their possesion yet. They should only release a product when they can fullfill all the promises related with the product, not a minute earlier.
their money. For all you legal buffs, the disclaimer is on the pack. You have already lined their pockets. If you have a compalint stand in
line with the others! Your estimated wait time is......40 days.
sincerely,
Fleer
Don't like it, Don't buy it.......(it works!)
<< <i> For all you legal buffs, the disclaimer is on the pack. >>
Sorry, but this is not true. Fleer and their Sweet Sigs product state nothing about redemptions or replacements, they only give the odds of their product and just the other normal BS information. Upper Deck on the other hand lists the info on the packs and box.
THink of it this way. How many people use Ebay to buy cards on here. If you sell a card for $1200 ( a Jordan rookie for example) and the person that wins it e-mails you and says they are a little low on funds and can they pay you in two months would you be happy about it? If your auction says the payment must be made in 7 days they knew of the deal ahead of time. In the case of the card from Fleer THEY were the one's to set the parameters and conditions of when I would receive the product. I did not complain about which player I received or that my other packs were garbage, and I can't see how anyone could see a problem with wanting to receive what they are due as stated by the seller.
Fleer is wrong and the CS person could have made things better on the spot and made them look good; however, they are now faced with some negative publicity via this board and others because they did not hold up their end of the bargain. Thanks again for insight and is there an e-mail for Lloyd or does it need to go to their general CS e-mail box. Thank you
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" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
Fleer is one of the worst out there when it comes to products, I don't care what anyone else says. I've had the most problems with Fleer regarding mainly BKB and Football. Couple years back I purchased a sealed rack pack fleer platinum basketball box that was supposed to contain one auto per pack. None of my packs had an auto so I called fleer and they told me to send in the usual and they would send me out some "prepackaged" auto card packs. Busted the packs and ended up with doubles and they were all commons. They probably took the crappiest autos that they had thousands of and made these single card packs. I had not even read about a box break that was as bad as the packs they sent me.
Edited to add and Topps aint far behind
Yes, Yes, and double yes. Working for a large fortune 500 company I get plenty of chances to have to deal with being on their side of the fence, and my goal was to be polite with the CS person (which I was) and find some type of resolution to the problem. When she told me they still did not have the signatures from the two players in question I did ask if they would be willing to replace the cards with cards that were of like quality and price - I am not going to be a jerk and tell her that they owe me (2) Roethlisbergers, and at the same time I really don't need a Vernon Carey auto patch 3'd to 10,000.
Her reply was that they were waiting on the cards and they should come in shortly, but when I asked her for a time frame she could not give me one. I basically decided that I would give them a couple of weeks to resolve the problem, and if it is not done then I would request replacement cards for the two and also send a letter to the President or head of Fleer. Like the saying goes the squeaky wheel gets the grease.
"
" Go ahead and get your fancy barely visible cell phones that get the internet, play DVD's, and can speak 5 languages. As for me and my Atari cell phone it works, it weighs 7 pounds, it is 14 inches long, and it looks like I could call in an airstrike from a remote desert it is so large!"
Kevin