Paypal problem

Mantlefan

Sold an item for $500 on EBAY. Buyer paid with Paypal. Now he wants a refund, which I will give on return of my card. Buyer insists on refund before returning my card and has asked Paypal to give it to him. Who's right here?? What will Paypal do??

WinPitcher

Yikes is the buyer for real?? In the world I live in you return the item and then you get a refund. Im sure paypal will side with you Frank. Do you have a Del confirmation?

Mantlefan

Hi Steve.....I certainly do have del. confirmation. I've had prior Paypal problems and always use DC. Hopefully Paypal will side with me, but you never know. I'm afraid I'll have the funds yanked from my account and not get my card back.

Mantlefan

So far it's not good...Paypal debited my account for the $500. But there is some good news.....they will not release the funds to the buyer until I verify that I have my card back:

From Paypal....The buyer has 10 calendar days to provide proof that he shipped the item back to you. PayPal will issue a refund from your account once the shipping company used can provide confirmation of delivery.

easttexascardsandgames

Well the good thing is they did not just yank the money away, my only problem I see though is what if the buyer sends back an empty envelope with DC.. He can prove he sent the card back and it was delivered so in that case Paypal will release the money to him..

Also on an item of over 250.00 Delivery Confirmation is not enough for Paypal they require signature confirmation.

Mantlefan

what if the buyer sends back an empty envelope with DC

Exactly, or if they damage the card for spite.

Paypal says the item "Must be returned in its original condition", but I don't get the feeling they'll do much if I claim it came back damaged.

99.5% of my Paypal sales [I've had over a 1,000] have been great, but it's the 4 or 5 bad ones that give me heartburn. I'm tempted to exclude low feedback buyers [this guy was a 4] or not use Paypal, but that will hurt sales in the long run.

easttexascardsandgames

Yeah I tried no Paypal for a while and my sales suffered badly. I agree it is these bad situations that makes all the good ones seem like nothing. Most of my items sell for less than 50.00 but I am seriously thinking about adopting a policy of any item that goes over 100.00 Paypal not be an option, just for such situations.

sprintcards

Question: Did paypal take your funds from your paypal account or from your bank account? Can they take funds from your bank account? I would think they would need permission of some sort to mess with your bank account. I have never had a problem on paypal, I would just like some clarification as to whay paypal is able to do in this situation. Thanks,

Sprintcards

ctsoxfan

<< <i>but I am seriously thinking about adopting a policy of any item that goes over 100.00 Paypal not be an option >>



FWIW, I would never bid on your auctions in that case. I like PayPal, as a buyer, especially for the higher dollar items I purchase. I would hesitate more to send a large check to someone I have never done business with before than to take a chance with them via PayPal. It does stink how it appears that sometimes an occasional buyer can try to manipulate the system, but overall PayPal is a must for me both as a buyer and a seller.

jrdolan

I didn't know PayPal enforces refunds just because the buyer changes his mind. Ouch!

easttexascardsandgames

Can they take funds from your bank account?

According to my bank if you give them the account numbers there is notheing they can do to stop Paypal from going in and taking the money, it was my bank that suggested opening up another account just for Paypal use to me.

ctsoxfan- I agree with you it is a tough decision, but IMHO it is just as easy if not easier for a seller to fraud a buyer using Paypal. With mailing a large payment to someone you know you are getting a mailing address that that person will have access to, plus you also usually get their real name. With Paypal both of those can be mainipulated by the seller to where the buyer is blind as to who they are dealing with.

The buyer fraud though on Paypal is starting to get out of hand even Paypal admits most of its problems are from fraudlent buyers. This is especially true on large transactions, just like situations described above. Buyer claims an Item not as described complaint with Paypal, buyer has XX days to return item to seller and be able to prove it was recieved. Buyer sends back empty envelope with Delivery Confirmation on it. He shows Paypal seller recieved item Paypal refunds buyer. Then if the seller tries to seek other forms of legal action buyer still has proof the item was sent and delivered it then becomes a he said she said battle that usually do not go in the plaintiffs favor in court. So the seller is out the money and the item and has very little legal recourse.

Many sellers on Ebay who are Pro-Paypal are starting to set a maximum on the amount they will accept through Paypal.

Billa

I think . . . I will buy with paypal, but when I sell I will ask for check or money order. After reading these posts, I can see the mess it could create. As for the transaction we are discussing here, have faith, the buyer just wants to return the card.

SDavid

When auctioning off an expensive item, I usually just change my ebay id to something intimidating to scare off would be scammers.

i_stalk_and_kill is an old favorite...