So has PCGS officially stopped the email notifications when submissions are received at PCGS and sen

ColonialCoinUnion

'Cause I'm not receiving them anymore.

Russ

I've gotten no received notifications for a while, but I have been getting the completed and the shipped notifications.

Russ, NCNE

foodude

Check your spam folder. Most of my PCGS e-mails are directly (not intentionally by me) to my spam folder.

beartracks42

Same here foodude. I got notification of both grades and shipping in my spam folder. I attribute it to AOL.

MadMarty

Wait for a few weeks, I have gotten them 3 weeks after the coins have been returned!!!

UncleWiggly

I haven't received a notice about the grades being posted for my last 3 submissions. Just the msg saying they have been shipped.



Jerry

nwcs

I didn't get any notifications for my most recent two submissions. But they are noted on the site. I guess something is up.

morgannut2

No Email, just notification of reciept 12/20---looking forward to grades at Spring Planting time.

mercurydimeguy

I spoke to Ernesto a while back and they are having IT problems. When coins arrive the system isn't sending notification, and it's not sending out notification when grades are available either. They only thing e-mailed is that your coin has shipped, at which time you can look it up.

Unless it is a "special" order" (whatever that means), where nothing is available -- pot luck -- you need to wait to get it back to see what your grades/results are.

The other day I called in check on an order that they called me about, and they couldn't find my order -- not in the system. Later it was determined that they were using the internal control # for that order and it wasn't "trackable". Had to prove to them I actually sent it (they asked for the Insurance # from the shipping label).

I'm not even going to bring up the concept of when they actually receive the coin and when they enter in to the system. I know first hand they'll get a coin on Wed, for instance, but then when I call in they'll state we got it on Friday and entered in to the system on Monday, so Tuesday is the 1st day for the gurantee Sometimes I feel like I'm in a Joe Pesci movie when it comes to PCGS.

I've served as Director and Chairman of the Board for a public company...and had I not been aware that CU is a pubco, I'd never guess it.

coinkat

I don't think so...

techeff

They could certainly make some improvements in their customer service area.