A Few PayPal Changes Coming In January....

habs71

<< <i>Policy Updates



PayPal is a business that serves a new and exciting market. As that market changes, our business evolves. This page is dedicated to informing users in advance of important changes to the PayPal service, its User Agreement or other policies.

Buyer Complaint Process Changes


Notice Date: December 13, 2004
Effective Date: January 14, 2005

PayPal's Buyer Complaint Process is changing in the following ways:

Buyers will have 45 days after a PayPal payment to file a claim.


For eBay transactions, buyers can receive coverage for significantly not as described claims.


For eligible eBay transactions, PayPal will automatically apply eBay's Standard Purchase Protection Program. A separate eBay claim is not needed. See eBay for details and eligibility.


PayPal Buyer Protection Changes



Notice Date: December 8, 2004
Effective Date: January 14, 2005

PayPal Buyer Protection will change in the following ways:

Buyers will have 45 days after a PayPal payment to file a claim (an increase from the current 30 days).


Buyers will be eligible for up to three PayPal Buyer Protection claim payouts per calendar year (instead of the current limitation of two payouts per year).


Money Back Guarantee Changes


Notice Date: December 8, 2004
Effective Date: January 14, 2005

Buyers will have 45 days after a PayPal payment to file a Money Back Guarantee claim (an increase from the current 30 days).

Full Buyer Protection with PayPal Buyer Credit Changes


Notice Date: December 8, 2004
Effective Date: January 14, 2005

Full Buyer Protection with PayPal Buyer Credit is changing in the following ways:

Buyers will have 45 days after a PayPal payment to file a claim (an increase from the current 30 days).


Buyers will be eligible for up to three claim payouts per calendar year (instead of the current limitation of two payouts per year). This award limit includes PayPal Buyer Protection payouts. >>





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pandrews

paypal can kiss my arse..

but i still use it, unfortunately..

Stone193

<< <i>paypal can kiss my arse..

but i still use it, unfortunately.. >>


Then they are just going to have to kiss it gently.

pandrews

i just found out that USPS insurance is no good with Paypal.. ? WTF?.. some idiot bought a card from me on 12/5, paid on 12/6.. on 12/13 he filed a complaint with Paypal claiming he "couldnt contact seller".. Paypals only options for "resolution" was 1. to provide a tracking number (it was insured for $34.00, so no tracking #), 2. Issue a full refund, or 3. A refund has already been issued.. (or something like that)

since he claimed he "couldnt contact seller", I did a "User information request" on ebay, so it would send him my phone number, and also give me his phone #.. (i figured this was a FAVOR for him, since he wanted to contact me, now he had my phone #)

i then got an email from the idiot bragging about how much money he has, and that if I cant "afford" 13 cents for delivery confirmation, then he doesnt need to do business with me anyway.. (i agree, so i blocked him).. (since when is delivery conf. 13 cents? i've always paid 35cents). he was also pi$$ed that i had gotten his phone # and said he thought it was strange that I would need it.. WTF? does the guy want to contact me or not?

i havent left him feedback yet, thank God..

Paypal pretty much let me know that im screwed if this guy claims he doesnt receive his item, and they'll take the money out of my account and give it to him.. again, this item was sent INSURED via USPS.. is there no way for me to prove that he's received it? First of all, its Christmas time, so the mail is running slower than usual, and the guy paid for it 10 days ago.. i mailed it probably 7 days ago (he's also pi$$ed that I didnt mail it the very same day that he paid for it..) .. its going from Florida to California..

NickM

p_a - email him and tell him that you will be turning the matter over the US Postal Service for the insurance claim, and that his representation to PayPal that he has not received the item will constitute a civil and criminal fraud if untrue (and that you will cooperate with postal inspectors in any investigation). Attach a scan of the postal insurance receipt to the email.

Nick

Snowball

<< <i>(since when is delivery conf. 13 cents? i've always paid 35cents >>




PA, your buyer was probably thinking of the ebay/paypal/usps shipping service. If you print/pay postage through them you automatically pay .13 cents del. confirmation + .20 cents processing fee + actual postage. You can now purchase insurance up to $200 online. Also sig. confirmation online is only $1.30 unlike at post office is $1.80. I always use this when someone pays through Paypal. Automatically email the buyers when you print the shipping label. all you have to do is copy and paste the item description in your message box so they know what item being shipped. Just not sure if tracking can be viewed on their ebay page like on sellers page. Drawback, waste much paper/label and ink.

Always use del. confirmation whe someone pays you through paypal. $200 and over use sig. confirmation.


That 35 cents del. confirmation is cheap at post office is 55 cents.

EagleEyeKid

Again if you're going to accept paypal, simply send it with tracking (.55 cents).
Why skim on something so little? Add it to your s/h cost.

jayhawke

I like what Nick said. Bluff the guy and if he screws you, then you follow through with the USPS.

mercurynut

Paypal sucks! People should start using NetTeller

SDavid

For eBay transactions, buyers can receive coverage for significantly not as described claims.

So who defines "significantly?" The buyer? A 3rd party grading company?

If the buyer says a card has serious surface scratches and the seller says the one he sent was scratch-free (or something like that - pick your scenario), how can paypal determine who's telling the truth? There are a lot of details that won't show up in a picture or a scan, and it's not like it's unfathomable that a buyer would pull a switch.

Here's another scenario - buyer wins a 1970 nolan ryan psa 8 and claims the package you sent contained a 1989 score mike schmidt. How do you prove what was in the package you sent? Are you supposed to video tape yourself packaging the item and taking it to the post office?

This could open a big can of worms.

DeutscherGeist

pan_andrews,

we have discussed this very issue on the board to the hilt. With Paypal, you really do need to purchase the del confirmation for 55 cents. Insurance alone does not cut it. Take all this into account in your shipping and handling fees. Also, the buyer seemed to definately want to scam you because he knew about the del confirmation rule and took advantage of that. I am sorry that this happened to you! It is awful.

NickM and others really gave you sound advice. You have proof of insurance right? I am sure you kept that paper work. Just warn the buyer and then proceed with the claims process. You are innocent in all this since you would have to believe the package got lost and are only following through with insurance claims like you paid for. If it ever gets proven that the package did indeed arrive to the buyer, you were not the one lying, the buyer was.

Next time, do purchase the del confirmation. There really is no other way. I wish you good luck with the claim. Often times we get screwed because we don't always arm ourselves with all the right information. Its sad that people are just literally waiting to see us slip and quickly take advantage of a situation, but that is the reality of business.

pandrews

<< <i>pan_andrews,

we have discussed this very issue on the board to the hilt. With Paypal, you really do need to purchase the del confirmation for 55 cents. Insurance alone does not cut it. Take all this into account in your shipping and handling fees. Also, the buyer seemed to definately want to scam you because he knew about the del confirmation rule and took advantage of that. I am sorry that this happened to you! It is awful.

NickM and others really gave you sound advice. You have proof of insurance right? I am sure you kept that paper work. Just warn the buyer and then proceed with the claims process. You are innocent in all this since you would have to believe the package got lost and are only following through with insurance claims like you paid for. If it ever gets proven that the package did indeed arrive to the buyer, you were not the one lying, the buyer was.

Next time, do purchase the del confirmation. There really is no other way. I wish you good luck with the claim. Often times we get screwed because we don't always arm ourselves with all the right information. Its sad that people are just literally waiting to see us slip and quickly take advantage of a situation, but that is the reality of business. >>



yeah, well i've learned.. .. hopefully this guy will turn out to be honest, albeit an honest a$$hole.. either way, at least its only a $30 card and not something real expensive.. up until now, i figured as long as the item was insured, my a$$ was covered.. heh.. i guess thats not the case with Paypal, though..

thanks to everybody for all the advice.. i'll let you know how it turns out..

pc

your post office can track parcels sent to his zip code,
the date,time and other helpful tidbits..if you ask.

DeutscherGeist

p_a,

I would like to see you succeed in all this. Yes, it was not a big amount, but I want you to succeed regardless. You have a good case. Let us know how it turns out. I can't see you not getting the money in this case. Happy Holidays, otherwise.

Andre