An interesting correlation I'm seeing between when sellers leave feedback and quality of service.
Russ
Posts: 48,514 ✭✭✭
Today, I got in two eBay wins. Both nice items and both shipped VERY quickly. I check and both sellers left me feedback as soon as I paid.
I'm waiting on a couple of other items that haven't arrived, one of which was paid for 11 days ago. Sure enough, neither of the sellers of these items have left feedback, even though I paid within minutes of auction close.
So, I went back a ways and did a little research on my purchases. Invariably, the sellers who left feedback first are the ones who shipped right away and those that have left no feedback at all have been slow to very slow in shipping my wins.
It almost appears as if some the sellers who play the feedback game do so because they know they come up short in the customer service department.
Russ, NCNE
I'm waiting on a couple of other items that haven't arrived, one of which was paid for 11 days ago. Sure enough, neither of the sellers of these items have left feedback, even though I paid within minutes of auction close.
So, I went back a ways and did a little research on my purchases. Invariably, the sellers who left feedback first are the ones who shipped right away and those that have left no feedback at all have been slow to very slow in shipping my wins.
It almost appears as if some the sellers who play the feedback game do so because they know they come up short in the customer service department.
Russ, NCNE
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Comments
Doesn't have anything to do with my quality of service. I just want to insure the buyer got the item, and that they are satisfied with the deal.
Ray
09/07/2006
My EBay Store/Auctions
<< <i>I leave feedback after the buyer leaves feedback.
Doesn't have anything to do with my quality of service. I just want to insure the buyer got the item, and that they are satisfied with the deal. >>
Interesting thing about that. I kept hearing that as justification for sellers not leaving feedback first so, a while back, I started eMailing sellers who left no feedback to let them know I'd received my item and was happy with it. Guess what? The majority still left no feedback.
Russ, NCNE
As a seller I also leave feedback when I ship the coin. It would be nice to get feedback in return only to know that the coin got there, but thats pretty much hit & miss.
As a buyer I don't care much about feedback anymore. After 300+ positive feedbacks, if the seller doesn't want to give feedback then its one less thing I need to do. A big share of my ebay transactions have no communication at all anymore...its all automatic generated stuff. I won a couple of auctions the other day from the same seller and got two seperate invoices, so I made two seperate PayPal payments. If the seller had spent a couple of minutes and emailed payment instructions to combine payments he could have saved some PayPal fees.
BTW: I have had the best service from forum members either through ebay or the b/s/t forum.
Ron
I do belive alot of dealers try to use feedback as leverage on there own feedback
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Joe Holt
joe_holt@bellsouth.net
Why? Is the buyer not entitled to receive feedback if they didn't get the item or aren't satisfied with the deal? Isn't the buyers part done when he pays you? Why is YOUR feedback FOR HIM contingent upon or dependent on HIS level of satisfaction with you?
Personally, I don't like it when sellers don't give feedback until they receive it. Of course we all know why some sellers operate this way.
BTW, though we sell a myriad of different items on eBay, all of the extortion attempts are from coin sales.
You think the 'extortion' program was posted on a coin forum smoewhere?
once. My best recourse from a buyers perspective is not to leave feedback immeadiately and if it turns
out I have a problematic item I still have recourse if I haven't left feedback. I'm talking about everything
I buy on ebay and not just coins. I bought some raw sports cards a while back when I was real green. Went
to a card show and was told that all the raw cards were trimmed. When I complained enough to the
multiple sellers they all agreed to take back my cards. Had I left feedback who knows. On the flip side
this is a hobby for me, I don't do this as a source of income, so from my perspective I really don't care
when I get my feedback and I really don't care what it is (though it is 100). I always do pay right
after the auction closes unless I am out of town. I just don't like getting screwed so for me why hurry with
the feedbackwhen I can use it to my advantage if necessary. Sellers who are honest love me because I
pay pronto and when I do leave feedback I leave great highly descriptive feedback. Still don't know how
to leave feedback on a bad item when the seller takes it back.
Bruce
<< <i>"Some" is the operative word in Russ' statement. >>
That's why I emphasized it. I realize that there are some excellent sellers who withhold feedback based on past experiences with idiot buyers. There are, however, many who play the feedback hostage game because they know that their customer service or quality of product sucks.
Russ, NCNE
Here is a good reason not to leave feedback until the transaction was complete.
I sold a lot of sportscards to a guy who was in Canada. I have no problem with Canadiens except this guy was french living in Canada.
Anyway, I sent the item and left him feedback on the Trans. When he didnt recieve the item within the timeframe he felt was appropriate (3 days, item got stuck in customs) he had paypal put the funds into limbo while they did an investigation. In the meantime, he finally picked up the items whichI had no money for. I had emptied my account so I was in the negative with paypal, had no merch and no recourse. Eventually (A WEEK OR SO) he cleared everything up.
If I had the opportunity to leave3 him a neg for messing with me I would have. But, I already left a pos and was stuck. At least I would have left him a nueter.
IMO the transaction is done with both parties when they are both satisfied in the end, not when they pay.
Just an experience I had.
JM
<< <i>IMO the transaction is done with both parties when they are both satisfied in the end, not when they pay. >>
So, if a buyer receives his item and sends you an eMail that they got it and are happy - and assuming said buyer paid quickly - do you then leave feedback? Or, do you still wait until the buyer leaves it for you?
Russ, NCNE
If I hear nothing I would email them and ask how everything was.
Payment is not the end, just part of the sale.
JM
I generally pay within seconds of winning something. I appreciate it when the seller responds to my timely pmt. I will go out of my way to PM a seller, and tell him that I appreciate the rapid F/B.
And as Russ said, I too, have found that sellers who wait for + F/B before leaving theirs, have been those who I end up having some problem with. JMHO....
If the buyer's history gives me reason to think they will not play feedback hostage, I give feedback immediately after I see payment was sent.
If I'm not given reason to believe that, I may wait. In other words, benefit of the doubt is earned to some degree based on one's history. In any event, even if they don't leave feddback I'll ALWAYS leave mine when they tell me they received the item and they're happy with it. Yes, they can then come back and cause trouble, but very few eBayers at that point would do that, and I've not yet dealt with any of those (though I know it could happen eventually).
<< <i><STRONG>"I leave feedback after the buyer leaves feedback. Doesn't have anything to do with my quality of service. I just want to insure the buyer got the item, and that they are satisfied with the deal."
</STRONG>
Why? Is the buyer not entitled to receive feedback if they didn't get the item or aren't satisfied with the deal? Isn't the buyers part done when he pays you? Why is YOUR feedback FOR HIM contingent upon or dependent on HIS level of satisfaction with you?
Personally, I don't like it when sellers don't give feedback until they receive it. Of course we all know why some sellers operate this way. >>
>>>>>>><<<<<<<<
Ok RBIN TEX, I'll try to explain it to you.
The buyer of this auction, http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=525&item=3930368373, left me this feedback:
didn't have mix of pds had "hoped" based on write up. Otherwise ok
I contacted her.
She said she had expected a larger percentage of S and D cents in the mix. She further stated these were for her kids just getting started collecting.
I gathered up some other cents I had, and mailed them to her along with a hardcover Red Book.
This is the email I got from her.
HI Ray,
We have recieved the package, and thank you.
I really was not expecting all of this..... but we greatly appreciate it.
Sorry for the delay in getting back to you. But it has been a very busy week and I didn't want to open the package without my youngest (14 yrs) that is WAY into this collecting thing. She said it was very good and probably one of the better batches we've gotten..... and she is very happy....
Thank you too for the book, we only have one - a paper back - that we got at Books A Million. This looks more "in depth" (her words).
I appreciated your offer and appreciate even more that you followed through to make sure that we were happy with the purchase.
Thanks again so much!!!!! Kim and Kas :-)
----- Original Message -----
From: Lathmach@aol.com
To: k4wilson@mindspring.com
Sent: Wednesday, October 20, 2004 8:59 PM
Subject: Hi Kim
You should be getting a small package in the mail. I sent you a few more pennies I found, some of which were white and mintmarked. I also put in a Red Book for your kids. It's an older copy, but I'm sure they will get some use from it.
Ray
Now RBIN TEX, I'll tell you something. The white pennies she got were a nice group of pennies.
But she wasn't happy, so I did a little extra for her.
If I had left her positive feedback and was hit with a neg from her, do you think I would have done this?
That's why I do what I do.
Ray
<< <i>IMO the transaction is done with both parties when they are both satisfied in the end, not when they pay. >>
I agree. The transaction is complete for the seller when they have been paid and the customer is satisfied, that's what customer service is about. The transaction is complete for the buyer when they receive the product and are satisfied with it.
As a seller, I will send an email, the day after receiving payment, thanking them for the payment and provide them the USPS tracking or receipt number (yes, next day shipping). I will leave feedback a few days later assuming they have received it and I've heard nothing from the buyer. 99% of the time feedback is left before feedback is received.
As a buyer, I leave feedback as soon as the item is received and I am satisfied. (I buy more than sell and my wife reminds (reprimands) me of this almost daily!
As a side bar, I have left about 20% more feedback on transactions than received. I guess some people are just too busy.
<< <i>
<< <i>IMO the transaction is done with both parties when they are both satisfied in the end, not when they pay. >>
So, if a buyer receives his item and sends you an eMail that they got it and are happy - and assuming said buyer paid quickly - do you then leave feedback? Or, do you still wait until the buyer leaves it for you?
Russ, NCNE >>
That is EXACTLY what I do.....I actually ask my sellers to do the same thing....I tell them that I will let them know when I receive the item, my thoughts of it (ie....no surprises...if it is what was expected/advertised, then great.....if it is broken/bad/etc, then I tell them). I then tell them what I will leave for feedback after I receive feedback (ie....if I am not happy, they know that before leaving feedback if they waited for my email of its arrival).
The few items I have sold, I have done the same way as well.....as a seller I told my buyers I would leave feedback after the item arrived and they let me know that and if there are any problems.
I think, if a person is honest, this is a great way to do it.....but, it can leave to extortion......but if someone tries that with me, I will tell them to take a flying xxxx
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
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