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I had to stop myself from laughing at the postal clerk today

lordmarcovanlordmarcovan Posts: 43,530 ✭✭✭✭✭
This afternoon I mailed a coin in a #10 (legal sized) envelope, as I usually do (properly sandwiched between enough paper and card stock so it wasn't obvious, of course).

The clerk tried to tell me "You can't insure a letter. Insured packages must be in a box." I wanted to ask her if she was nuts, as I have been insuring coins in envelopes for more than a decade. Instead, I asked her when they made up this rule. "Quite a while ago," she replied. I told her I had mailed hundreds, if not thousands, of items (coins) in #10 envelopes, First Class Insured, over the years. And usually from that very same branch office.

She shrugged and said to the other clerk next to her "Well, the customer is always right", and took it.

Surely she must have been thinking about Registered Mail?

I should've gone to the clerk down at the other end of the counter. He usually is the one I deal with, and is always nice. He knows I'm a coin dealer- I even gave him a holey Peace dollar for his keychain once. But he was busy today.


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Comments

  • K6AZK6AZ Posts: 9,295
    I have a simple phrase that stops these idiotic clerks in their tracks:

    Show me where it says that in the Domestic Mail Manual
  • PM sent in case you hadn't noticed.
    "Freedom of speech is a great thing.Just because you can say anything does not mean you should.
  • djmdjm Posts: 1,561 ✭✭✭✭✭
    Speaking of postal clerks who make up there own rules. There's a clerk at my post office who wants to chage me for Priority Mail, if the label I use looks like a priorty mail label. He's retiring at the end of the year.

    BTW: I mailed out a coin in a #10 envolope with insurance the other day with no problem.
  • what a dip!
  • ldhairldhair Posts: 7,232 ✭✭✭✭✭
    Want to tick them off? Get back in line and wait for the next clerk. image
    Larry

  • lordmarcovanlordmarcovan Posts: 43,530 ✭✭✭✭✭
    I was already late to work, or I might've gone over to Craig's counter. What a chucklehead.

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  • Dog97Dog97 Posts: 7,874 ✭✭✭
    Some of my clerks used to tell me I couldn't insure a letter before I got them broke in. Funny how they can't comprehend there might be something in a letter....besides a letter.
    Then they tell you "COINS?? You can't insure money." image
    Change that we can believe in is that change which is 90% silver.
  • I have filed several complaints the past couple of years against postal clerks. Most are nice, but there a few old grumpy ones that should clearly not be in a customer service position.
  • I sell paper money fairly regularily on eBay and whenever I happen to go into the Post Office and spot a new clerk I know there's going to be trouble. "Why are you trying to insure a letter for $400." Well if I told you it was an 1862 $5 you'd tell me I could only insure it at face value, which is a joke and since I'm insuring it from your ass stealing it I think I'll just say it's merchandise. "No this has to go Registered, you can't insure a letter." Then after she asked a fellow clerk her opinion the matter and found out I was in the right, she made me fill out all the insurance tags image
  • AethelredAethelred Posts: 9,288 ✭✭✭
    At one of the Post Offices here in Asheville they always give me grief about insured letters, at another office they always take them with no problem. Where do they get these people?image
    If you are in the Western North Carolina area, please consider visiting our coin shop:

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  • It seems that while it's all the "same system," every Post Office is almost like it's run independantly... things are slightly different with every Post Office you go to...
    -George
    42/92
  • thebeavthebeav Posts: 3,783 ✭✭✭✭✭
    This exact same thing happened to me about 7 or 8 months ago. I asked to see the requirement in the regulation manual and no one could produce it. (and were they ever mad at me because I wouldn't go away and I blew over an hour hanging around).
    Also, I went to USPS.com and went through the motions of mailing a letter....."any additional services?" the site asks, I click insurance...."How much?" the site asks.....I enter 300.00.....OK...."Your total is...blah,blah...."
    I printed this out to show the clerk and never saw that one again.....Maybe something is in the water......
    Paul
  • I have received many Teletrade coins in envelopes which are both registered and insured - I think postal clerks are alot like the rest of us - we have good days & bad days...they just have more bad days than us!
    Don't you know that it's worth
    every treasure on Earth
    to be young at heart?
    And as rich as you are,
    it's much better by far,
    to be young at heart!
  • Another funny thing at the PO today was the guy at the clerk next to me was sending back a package of coins on approval from Littleton. He wanted to insure them but they wouldn't let him image
  • orevilleoreville Posts: 11,953 ✭✭✭✭✭
    Let me tell you a little story and it is a real story which might help explain what really goes on!

    You will be amazed how these clerks make up these rules as they work in post office or in banks!!

    About 6 months ago when i was depositing our business checks into the business checking account,

    the teller stated "Oh, Mr. Oreville, you are not supposed to put your account number on the back of the checks anymore."

    I replied, "I did not know, that. Is this some kind of new rule?"

    Teller: "Oh, yes, it is a new 911 rule to prevent depositors checking account numbers from being spread around the entire banking system and to avoid allowing such numbers to get into the wrong hands, even possible terrorists."

    Me (surprised): "Oh, this is impressive, sort of increasing the privacy of depositors, to prevent others from ripping off depositors."

    Teller (scratching off the account numbers off the back of the checks): "Exactly. 911 has changed many things around here."

    So a day or two later after blabbing to all of my friends and clients about this new 911 rule, I went to deposit checks at my personal bank (a different bank). I had no account numbers shown on the back of the checks as I proudly swelled my chest knowing that 911 had done some good in creating some privacy for depositors.

    Personal Bank Teller: "Mr. Oreville, you did not put your checking account number on the checks! I cannot accept these checks for deposit as is."

    Me (still dreaming): "Um, oh, what are you talking about?"

    Teller: "Mr. Oreville, I will put your account number on the back of the checks."

    Me: "Why? I thought there was a new rule not to put account numbers on the back of the checks being deposited?"

    Teller: "Oh no! There is a new rule that now requires account number to be wriiten on the back of the checks."

    Me : "Oh, this has something to do with the new "check 21" rules going into effect in the fall?"

    Teller: "Oh, no, this is the new 911 rule?"

    Me: "The new 911 rules?"

    Teller: " "Oh, yes, it is a new 911 rule to prevent depositors from hiding their checking account numbers within the entire banking system and to avoid allowing such numbers to get into the wrong hands, even possible terrorists."


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  • lordmarcovanlordmarcovan Posts: 43,530 ✭✭✭✭✭
    image

    Geez!

    (Edit to add: I know you don't do your banking under your forum name. If you were signing your checks "Mr Oreville", that really would've caused some confusion!) imageimage

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  • DrWhoDrWho Posts: 562 ✭✭
    similar story. go to PO, same type of package you tried. been there many times, done the same thing. oh no, needs to be in a padded mailer! go to next PO, where they gave me some grief, but sent it out anyhow. go to PO in my ville, no problem, no hassle, no krap.

    this is what happens when you give people power, goes to their damn head. one time i mailed out an item, they asked, as they do, what's in it. made the mistake of saying 'silver dollar'. oh, we can't insure mail with money in it. luckily a clerk in the next window mentioned the 'collectible' word. okay now. 'collectible' has gotten a prominent place in my vocab when speaking to the bureaucrats at the window. jeez.
  • fishcookerfishcooker Posts: 3,446 ✭✭

    I love it when they say "Registered? Why??? Whats in the package?" when I send something that I want secured.

    I smile and nod and don't comment further.... Except for this one real bossy gal who tells everyone what to do. Rather than go toe-to-toe over MY decision to mail MY package as I wish....with her I just decided to say "The boss said Registered." No one who works can argue with that.



    image


  • AuldFartteAuldFartte Posts: 4,597 ✭✭✭✭
    LordM ... try paying for your next shipment using Sac's and see what happens. My PO won't take 'em because, as the clerk explained to me, "we don't have a slot in the drawer for those things. You'll have to use real dollars."

    I must've looked like the proverbial "deer caught in the headlights" when she said that ... image
    image

    My OmniCoin Collection
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    Tom, formerly in Albuquerque, NM.
  • airplanenutairplanenut Posts: 22,148 ✭✭✭✭✭
    My PO loves me... never a problem no matter what I've tried to send image
    JK Coin Photography - eBay Consignments | High Quality Photos | LOW Prices | 20% of Consignment Proceeds Go to Pancreatic Cancer Research
  • Its IS a valid rule you cannot insure a 'letter'. I've tried to send small parts to repair toys (Like washers or special cord) in plain envelopes and have been told the same. They just need to know that the envelope contains merchandise, not a letter. The appearance of a standard looking envelope typically used for mailing letters throws them off.
  • CoulportCoulport Posts: 1,087 ✭✭✭
    Try writing on the bottom of your large size letter:

    FIRST CLASS
    3RD ENCLOSED
    The most money I made are on coins I haven't sold.

    Got quoins?

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