Ebay email that ticked me off

ScarsdaleCoin

Had someone who was a fraud buy an item from me....here is what ebay wrote.....


Thank you for writing to eBay's Billing Support.

I apologize for the misunderstanding that has occurred. Please be aware
that, if you list an item for sale on eBay and the transaction does not
end successfully, we may refund your Final Value Fee. However, the
listing fees such as the category featured fee are non-refundable in
this case.

I understand this may add to the frustration you have likely already
experienced regarding this transaction. Please understand, though, that
eBay is a business, and listing items for sale on eBay is not free. When
you list an item, you pay for use of eBay's Web site as a market for
your item, a market that reaches millions of potential buyers. All
sellers are charged a fee to list items using the eBay site, name, and
services. Listing your item on eBay does not guarantee that the item
will sell. And even if your item does not sell, you are still charged to
list the item on eBay.

A listing on eBay is like a classified ad in a newspaper. Like the
classifieds, our site acts as the venue for sellers to list items (or,
as appropriate, solicit offers to buy) and buyers to bid on items. But
like the newspaper, eBay is not involved in the actual transaction
between buyers and sellers. As a result, we have no control over the
quality, safety or legality of the items advertised, the truth or
accuracy of the listings, the ability of sellers to sell items or the
ability of buyers to buy items. However, you are responsible for paying
a fee for the services provided by eBay just as you would be responsible
for paying for a classified ad.

ms70

So what happened?

Coinhusker1

This is what happens when you have a monopoly. You're pissed off, but who else are you going to use?? I hope someday there will be a viable alternative (kind of like how Lowe's gained share to keep the former Home Depot monopoly in check), but I don't think it's happening soon.

ss350camaro

Why would this response tick you off? It seems pretty straight forward and makes perfect sense.

You used their services and they charge a fee to do so.


????

gregormendel

If the deal had closed with no bids, would you have wanted your listing fees back? If you had an underbidder, have you thought of offering them the "second chance" deal?

UncleJoe

Why are you ticked at eBay?

What did you write to eBay's Billing support?

Joe.

Russ

Ah, copy and paste number 11-A.

Russ, NCNE

UncleWiggly

Well, show them whose boss and put your coins in the classified ads. Seriously, I don't get it. It seems more and more crap arises for sellers and buyers alike on a weekly basis on eBay. And, from what I'm hearing from sellers they are getting knocked around worse than anybody.

Jerry

flaminio

I can see being ticked off at the lowlife who ripped you, but the eBay email is pretty straightforward to me. You get your final value fees back, but not your listing fees. That's the way it's always been with eBay when a sale is not completed.

NoGvmnt

"I can see being ticked off at the lowlife who ripped you, but the eBay email is pretty straightforward to me. You get your final value fees back, but not your listing fees. That's the way it's always been with eBay when a sale is not completed. "

Exact-a-mundo, block the fraudster from your auctions, send a second chance offer to the next highest bidder, pay your listing fees (like everyone else), and move on.

Jim

AValde

We must start using BidVille to tame Ebay's arrogance.

RGT

<< <i>However, you are responsible for paying a fee for the services provided by eBay just as you would be responsible for paying for a classified ad. >>



Yet the newspaper never bills you for a percentage of the final sales price...

relayer

I listed a coin with the Featured option (for $19.95) and the coin sold for $400 but was returned.

I emailed about the $19.95 and got the same standard answer, but then I called and got a "one-time educational credit" and they credited the $19.95 back to my account.