Misunderstanding with eBay Power Seller... RESOLVED!!!

tincup

I am updating this on 22SEP2004: I am pleased to post that this misunderstanding has been resolved. As mentioned in an earlier post, our misunderstanding appeared to have occured non-intentionally due some communication mis-haps. Once cknol1 and marketables.com was aware of the situation, he responded quickly and professionally and made the situation right. Based on this very positive experience, I want to say that in my opinion cknol1 and marketables.com are one of the GOOD GUYS on eBay! I have confidence in this seller, and would not hesitate to do business with him again!

Thanks cknol1 for your very professional and sincere handling of this misunderstanding. You really are a stand-up guy as some of the other forum posters suggested in their postings. .........kj



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Anybody do business with eBay seller cknol1? Mailing address marketables.com Cincinnati, OH? I lost money with this guy during an earlier auction and am wondering if there is anything I can do about it....

This occurred in April of this year... I won 2 Yahoo auctions from seller zackbo1119 in the amount of $64.68, for two nice Franklins. Check mailed in.... and as you guess, nothing. No coins, no response to repeated emails, and looked like the seller closed up shop in the classic ripoff of selling a few items and then disappearing with the money. The check was cashed, and no coins. The original email I received from this seller notifying me of my winning bids had 'Zachary Nolte' as the sender.

Now fast forward to a week or so ago. I won an auction from seller cknol1, a power seller. Received the notification from the seller.... and it is from marketables.com Cincinnati OH!! same PO box and all!! So this is the same guy who ripped me off on Yahoo.... doing business on eBay. And what I don't understand is this guy is a power seller with over 5580 feedbacks!

I emailed him letting him know that I had won his auction, but would not be sending any money until our... previous transaction.... is completed. That was two days ago, and surprise, surprise.... so far no response. Looks like the same old ignoring email business.

So, what can I do? Since I won an auction from this guy, I have considered leaving a negative feedback. But is this an appropriate thing to do since the auctions in question were from Yahoo? And even if I did leave a negative, the guy has enough positives that it will only look like I have a unwarranted grudge against the guy. And of course I will get a negative in response. Any suggestions? Anyone know this 'Zachary Nolte'?

ScarsdaleCoin

since you did a deal on ebay, I believe you should have ability to get phone number...why dont you try calling him....just a thought...good luck...certainly a email with a mention of leaving a negative if you dont hear from him might be in order....but give him a day or so...its holiday weekend and he might be away...

Russ

<< <i>Anybody do business with eBay seller cknol1? >>



UH OH! I think this one may be the latest incarnation of a seller with a long history of previous scam accounts.

Russ, NCNE

aem4162

why can't people who do that stuff be taken out back and shot??????

majorbigtime

<< <i>So, what can I do? Since I won an auction from this guy, I have considered leaving a negative feedback. But is this an appropriate thing to do since the auctions in question were from Yahoo? And even if I did leave a negative, the guy has enough positives that it will only look like I have a unwarranted grudge against the guy. And of course I will get a negative in response. Any suggestions? Anyone know this 'Zachary Nolte'? >>



I believe you should use every legitimate vehicle at your disposal to remedy the situation and/or forewarn others.

mrearlygold

File a complaint with the postal service.


Tom

catfish172

1 File a mail fraud complaint for the yahoo incident.
2 follow through with your eBay obligation use Paypal if possible. If you don't then you leave yourself open to being penalized on eBay.
3 Check with your bank concerning the check written for the yahoo auction. Some states allow you to file a "reverse payment" on checks just like can be done with credit cards. There may be a time limit on this and it is highly dependant on if your bank will cooperate if the state you bank in allows it. Mind you if you file a successful reversal and the seller can prove shipping even though you did not receive the item you leave yourself open to whatever your states "bad check" laws are.
4 If you follow through with your eBay obligation and the seller is a nonperformer <again> file mail fraud again and use eBay's methods to recover.


Too bad you didn't recognize the guy before you won the auction it would have saved you some grief. Since the Yahoo transaction and the eBay transaction are unrelated transactions you are unfortunatly bound to eBays rules concerning the eBay auction. Bottom line eBay won't care one bit if it is the same guy who scammed you on yahoo.

tincup

Catfish--

Thanks for some very good suggestions. Yes, if I knew this was the same guy, I certainly would not have bid. But unfortunately, there was nothing that triggered any recognition on my part on his listing.

I realize that bidding on eBay forms a contract... and one is bound to it. But I just don't think that I will be sending the guy more money. Kind of like the old saying.... the first time I get taken, shame on them. The second time I get taken.... shame on me! I prefer not to risk it again, even though they have power seller status and for all practical purposes appear to do a lot of satifactory business. My business with them has shown otherwise.

Actually, I am not refusing to honor my eBay bid/purchase. I will be glad to complete the transaction.... as soon as they will make good on their previous obligation with me. After all, I do not think eBay has any exact time that a transaction MUST be completed, so I figure I can wait until this gets resolved. I will be glad to work something out with them.... but I am willing to bet they will continue to ignore their obligation.

If I do not hear from them shortly, I will file a complait with the USPS for the Yahoo auction. Although I realize that will not get any action to get my money back, at least will give some satisfaction.

mirabela

eBay is none too vigorous about enforcing much of anything, so I wouldn't fear their 'penalty' for nonperformance. Send nothing until the original transaction completes, and then pay -- if you choose to -- using PayPal. Might be a good idea to find out the names & contact info of the appropriate police detective in his hometown and postal inspector with jurisdiction & prepare a statement w/ other relevant documentation ready to fax before you bother contacting the seller again. Among other things I've learned in recent weeks, you have to arm yourself against these f**kers. Good luck.

Bikingnut

File a complaint with the postal service.

I agree.

majorbigtime

<< <i>eBay is none too vigorous about enforcing much of anything, ..........you have to arm yourself against these f**kers. Good luck. >>



I agree wholeheartedly!!

DHeath

I have no idea the size of your current transaction, but based on your account of the previous experience, I would not send anything until I had a chance to talk to the seller and come to an understanding. If I were forced to complete the transaction without any assurance, I'd make sure to document the transaction very well, and insist on confirmed shipping. Good luck.

IrishMike

A mail fraud complaint can be a good think, but I would suggest you tell him that this will be your next step if he doesn't comply, that and you will report him to ebay. I had this happen once with a guy in Miami and after I suggested mail fraud to him he refunded the money.

LincolnCentMan

Since you sent payment through the mail and were the victom of fraud, you can file charges against him. It's a fellony because the payment went through the mail.

David

ldhair

ScarsdaleCoin's post is something to think about.

Too many folks won't make that phone call and discuss it person to person.
Email is great but sometimes it just don't get things fixed.

1-No matter what you thing of the guy and would really like to say to him, don't.
2-Start off with a very polite request for whatever is fair on both sides.
3-Let him know you just want to break even and you will be happy.
4-If he will not work with you forget #1.
5-Tell him you have the mail fraud forms ready to go.
6-If needed start filing the complaints.
7-Save ebay feedback for the right time.
8-Forget it.

Just my way of seeing the situation.

Outhaul

Hmmm...burned by a "Power-Seller" on sleazebay...how unusual.........

Neptune

here's what I would do -

Use the eBay - contact Seller and get the person's address and phone number.
Gather all applicable data/paperwork for previous Yahoo auctions.
Put copies of all info to him in the mail. Then call him and tell him you have mailed reference materials for the products owed to you.
If mail comes back/wrong address - report to eBay.
If he doesn't make good on it - file fraud with USPS and Yahoo (you didn't do that before already?? - Why prolonged wait on this???)
(remembers always: Time is money!)
Tell him that you will be holding payment for the eBay auction until things have been settled regarding the Yahoo.

UncleWiggly

I don't know if this fits in. But the address sounds like a "Clearing House." I saw a special on the news where you go and drop off anything you want to put on eBay at businesses doing nothing but consignments to stick on eBay. I ran across one on eBay a while back and they had over 50,000 feedbacks with about 1200 negs! Does anyone know of one of these clearing houses in the Houston or Auistin area?


Jerry

tincup

Uncle Wiggly

You may be right.... a lot of feedbacks, PO box number with 6 digits, and called marketables.com.


Neptune,
Your idea sounds great. But I plan to modify it a little: I'll make a copy of the info, including cancelled check, and send in 'as payment' for the coin I just won. I figure I have about $64 in 'credit' coming with the seller, and the coin I won is around $55, so they should just send me the latest coin I won in auction.....

As most of you know, it's not just the money. When we play on eBay we expect to get burned once in awhile. Definitely not the first time for me, nor my biggest loss. What got to me.... is that I inadvertently won another one of their auctions..... grrrrrr.......

catfish172

<< <i>Uncle Wiggly

You may be right.... a lot of feedbacks, PO box number with 6 digits, and called marketables.com.


Neptune,
Your idea sounds great. But I plan to modify it a little: I'll make a copy of the info, including cancelled check, and send in 'as payment' for the coin I just won. I figure I have about $64 in 'credit' coming with the seller, and the coin I won is around $55, so they should just send me the latest coin I won in auction.....

As most of you know, it's not just the money. When we play on eBay we expect to get burned once in awhile. Definitely not the first time for me, nor my biggest loss. What got to me.... is that I inadvertently won another one of their auctions..... grrrrrr....... >>



I like that idea, and I hope it works great for you. Keep us informed on the progress!

chuck1

tincup....yes, i know zack, he is my son. you are correct that he was on yahoo a few months back. zack works under a disability, i won't get into it. we found that he was not able to handle the regimentation and organization required to do what was necessary to continue. we decided he would no longer list items and at that time to the best of our knowledge we had everything taken care of. obviously we didn't. as i read your remarks i checked my file and found no purchase from you (tincup) on e-bay in the past few weeks. if you had bought from us, or anyone on e-bay, you could have very simply requested our phone number and you would have received it in a few minutes. we have dealt on e-bay for over 5 years, shipped over 15000 coins and maintain a 99.7% satisfaction guarantee. we do the best we can to take care of our customers in an efficient manner that is mutually beneficial. obviously, you can't please everyone. please e-mail me your phone number and i will be glad to contact you at my expense to see what can be done to settle this matter. i do not believe in down grading someone until i talk to them. i have found out over the years that most people are very brave with a keyboard but sometimes lack the ability to communicate one on one. we will wait to hear from you. we also checked the feedback under "tincup" and found no feedback since Feb 23, 2000. just wanted to see how active you have been. we also know there is someone out there having other people posting bad info because we gave them a negative feedback. we are checkimg that out through e-bay. if you are sending e-mails to us i suggest you check the address because we are not getting them. your statement in your last paragraph says it all. you state that "this guy has so many POSITIVE FEEDBACKS" that it would look like you have a unwarranted grudge against us!" if you want to settle this all you have to do is contact us. we sure didn't retire on your $65....cknol1(user id on e-bay)

Theop

tincup did not state that his ebay name is "tincup"

Hopefully this gets resolved and isn't another instance of PowerSeller = PowerScrewer

100proof1957

Just paid cknol1 for an auction.

i have to assume it will work out just fine !

IrishMike

As a long time seller and buyer on ebay, I took the opportunity to email this link to Chuck, with whom I have never talked to before or know anything about. It seemed common sensical to me that a seller with his feedback and longevity would make this transaction right. He replied to my email almost immediately. I am not disputing anything that tincup has said or the facts of the situation, but it just seems to me that we waste a lot of bandwith here complaining about ebay sellers (not throwing stones at anyone who has posted to this thread) when there is a simpler solution.

I know of very few businesses with a postive track record who haven't screwed up once in awhile and even fewer who haven't worked to resolve the situation to the satisfaction of the client.

paigowjohnny

I had done a few transactions with cknowl...marketables.com...on Yahoo a while back and never had any problem with them.

smselvek

Tincup-

Please keep us updated on what happens. I think we would all like to know if this was simply a mistake, so that chknol1 (ebay) will have a clean record.

chuck1

you are correct. they have 2 e-bay user name. one is tincup and the other is jjjiffy. hard to try to settle something when you can't find out who to deal with. we posted the info to try to settle the problem. we stand by our feedback rating and we only use one user ID. thanks....chuck1

ElectricEye

I had one transaction with cknolt1 on EBay and it was satisfactory.

tincup

Irishmike,

Thanks for the referral to Chuck1; should be very helpful to get this resolved.

Hi chuck1,
Pleased to hear from you! You are correct- I do not do business as tincup, that is only my forum name. Nemahacity is the name the Yahoo transaction took place under. I have your phone number from your email; I will try to contact you in the next couple of days. As with you, nothing would please me more than to resolve this so we can both get back to business as usual.

100proof1957

Gotta believe if Chuck showed up here,he is stand up !

Chuck,

Dont prove me wrong !

Proof

Bochiman

I just have to say that my hat is off to Chuck for showing up and being really civil on this.

There is a certain SOMEONE, who I won't name, that could take NOTES from the way that Chuck is working this issue. Cases might be slightly different but the overall issues really aren't different.

Ahem!

coinguy1

<< <i>I have your phone number from your email; I will try to contact you in the next couple of days. >>

Tincup, you were apparently concerned enough to post here, but now that you have received much advice AND a most courteous reply from the seller, you "will try to contact" him "in the next couple of days"? Why not sooner and why not change/correct the title of your thread?

UncleJoe

Tincup, you were apparently concerned enough to post here, but now that you have received much advice AND a most courteous reply from the seller, you "will try to contact" him "in the next couple of days"? Why not sooner and why not change/correct the title of your thread?

Agreed!!!!

Joe.

tincup

<< I have your phone number from your email; I will try to contact you in the next couple of days. >>

Mark, I worded it this way due to the nature of my normal day job.... it typically starts at 5:00AM and can run past 6:00PM on some days; it is not an office job and not always conducive to making this type of phone call. My intent was to call at the first reasonable opportunity.

Actually, just got off the phone with cknol1 just a little bit ago. I found cknol1 to be very reasonable and easy to talk with, professional, and he does take his business seriously. At this time, we do not know why the first Yahoo transaction turned out the way it did, other than it truely looks like communications somehow just did not get through normally. So rather than try to figure that out at this late time, we have an agreement to resolve the matter. I will give a final update when we finish up with it.

At this time, I will say that cknol1 is really looking like one of the good guys. Thanks cknol1, for giving the chance to work this out.

One thing I do want to mention-- when I posted this on the forum, it was not my intent 'flame' the seller. (well, I guess I did get carried away with the work 'jerk' in my opening post.....) Rather, my intent was to use the forum members expertise to help point out the best ways to approach this, any of their previous experiences with the seller, or any obvious things that I may have neglected to do. I have seen many good answers given not only on this thread, but on many others. This forum is great for that!

ziggy29

Glad to see you're working it out and that he seems to be a stand-up guy about it.

Might I suggest changing the subject line to reflect this? If you're convinced now that he's not a ripoff artist, why give someone new to the thread the idea that he is? If they don't read the whole thread, they might think he's scammer even though you now believe otherwise.

coinguy1

Tincup, I'm glad to see this looks like it will have a happy ending and I appreciate your explanation about the timing of your phone call. I'd still recommend that you change the title of this thread, though, as hopefully, it is incorrect.

tincup

I am updating this on 22SEP2004: I am pleased to post that this misunderstanding has been resolved. As mentioned in an earlier post, our misunderstanding appeared to have occured non-intentionally due some communication mis-haps. Once cknol1 (chuck1 on this forum) and marketables.com was aware of the situation, he responded quickly and professionally and made the situation right. Based on this very positive experience, I want to say that in my opinion cknol1 and marketables.com are one of the GOOD GUYS on eBay! I have confidence in this seller, and would not hesitate to do business with him again!

Thanks chuck1 for your very professional and sincere handling of this misunderstanding. You really are a stand-up guy as some of the other forum posters suggested in their postings.

Tootawl

ss350camaro

I have purchased many coins from cknol1 and will testify that they are stand up people. Always very courteous and helpful. If a problem arises they jump on it quickly and resolve it, no questions asked.