Another USPS enigma

Barry

A buyer filed an insurance claim for a L&C C&C set that was damaged (crushed box) in the mail. I got a letter from the USPS in St. Louis today asking me to send a copy of the Insured Mail receipt to them, or my local PO, for proof of insurance coverage and verification of the insured amount.

They have the insurance sticker on the package, and all the info was scanned when I took it to the PO. Why would they want my copy of the receipt, too? (just the insurance receipt, nothing about proof of sale price, etc.)

K6AZ

As the shipper, you should have mailed the insurance claim form to the buyer, then had the buyer return it to you. Then you file it at the PO and they take your insurance receipt, and give you a postmarked copy of the claim form. This is the easiest way to file a claim, as you can see if you have the buyer file it the claim is delayed until they have the original insurance receipt. Make a good copy of it, then send it to them as requested.

Also, see the FTC requirements for shippers I posted in the other thread.