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crappy Naxcom experience

tennesseebankertennesseebanker Posts: 5,433 ✭✭✭
in Trading Cards & Memorabilia Forum
I recently bought five 1950 bowman commons from Naxcom, All were from the same seller.I looked and looked for a way to combine these purchases but there wasnt any. I even e-mailed naxcom customer service and asked them if there was a way to combine shipping from the same seller(no reply). On the naxcom website it states that 5 graded cards would be 4.25 + 2.75 for insurance which is $7.00. Which I did not have a problem with.Naxcom charged me $3.75 s&h for each purchase $3.75 x 5 cards =18.75 !!
Now when the cards arrived the actual seller did give me $5.00 bucks back as 30% off shipping for buying over 3 items, But that was still 13.75 s&h for 5 cards in a bubble mailer. The postage mark on the envelope was stamped 3.50. Until Naxcom has another free shipping month like they did in June I wont be ordering again.And probably wont be ordering then either.image
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Comments

  • AknotAknot Posts: 1,196 ✭✭
    I just purchased 2 boxes of Topss 99 Football Chrome from the same buyer and it appears no problem ($9) for shipping. Give the CS a chance (how long?).
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  • tennesseebankertennesseebanker Posts: 5,433 ✭✭✭
    How did you do it? I really had nothing against the transaction it went very well, except for the 18 bucks they charged me for shipping.When I placed my buy bid I made sure to look at shipping charges and I beleive it was $4.25 + 2.75 = $7.00 which was fine, So why did they charge me 18.75 for shipping - 30% = 13.75 still waaaaay too much.I have contacted them twice about it via e-mail the first time they replied and wanted my acct# and transaction #s. When I replied back,I still have recived no response from them. But I see my acct# was charged for the exuberant shipping charges anyway. Still waiting on a reply from them.
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  • AknotAknot Posts: 1,196 ✭✭
    I put in a buy offer and just got notification that I had "won". It was a few weeks ago (guess no one was buying at his asking price) I dont even remember the link.

    I will try to find it and read it. What is the link to your items.
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  • fsjeterfsjeter Posts: 1,390
    I may be wrong but it appears that Aknot had 1 "Buy Order for two boxes while you had 5 "Buy Order's" for five different cards. I think Naxcom charges the shipping per "Buy Order." For instance, if he would have purchased a 98 and 99 box from the same buyer, he probably would have been charged twice as well. I'm just guessin' though. image

    Scott
    Registry Sets:
    T-205 Gold PSA 4 & up
    1967 Topps BB PSA 8 & up
    1975 Topps BB PSA 9 & up
    1959 Topps FB PSA 8 & up
    1976 Topps FB PSA 9 & up
    1981 Topps FB PSA 10
    1976-77 Topps BK PSA 9 & up
    1988-89 Fleer BK PSA 10
    3,000 Hit Club RC PSA 5 & Up

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  • metsfanmetsfan Posts: 834
    I think they have some new rules for shipping. Also, there customer service is usually pretty good. I have never bought from them,though. My sales have all gone well. I'd give them a chance to reply.
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  • AknotAknot Posts: 1,196 ✭✭
    Well I just got a card today in a TL and an envelope with 37 cent stamp. Im going to send an email to CS and find out if that is acceptable. Yes I know I recieved the card in good shape but if they are charging "set" shipping fees they should have rules on how it is shipped.

    Nevermind:
    Please note: It is the seller's option of how they ship the item(s) to you (insured/non-insured,
    envelope/bubble mailer). However, the seller must follow NAXCOM's Shipping Rules & Policies
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