OH No UPS Does IT Again!

Goober

Funny thing, I work for a shipping company, I've done wholegoods management, but I've never seen such sloppy service as UPS. In the last two years I've never received a shipment on time, they have repeatedly sent my packages to incorrect addresses, and have lost and also damaged a few.

I paid for a next day air service that I just found out will be, "The Five Day Service" by the time my shipment is rerouted....no discount on the $30 freight since UPS wants the shipper to handle the credit and then go back to them for a refund. The shipper is unwilling to do so.

so I'm sorry guys, I was waiting on that macro lens to give some shots of some cool stuff but now it's sit back and wait a week. I'm looking on the bright side now, that it will actually arrive intact.

All I can say at this moment is....GO FEDEX!

earlwbollinger

I use UPS ground, it works quite well, the extra pay for faster service just doesn't work.
Neither does the FedEx 2 day either.
I tend to overinsure with UPS and FEDEX, that way if they lose it, they get to pay for my aggravation too.
That has worked out very well twice now.
I had some rare parts (not coins) shipped FEDEX ground (when it used to be RPM), while watching the tracking data, it finally made it to my city area DFW airport, then the next day it went down to Houston, and then they suddenly lost it. Well, the parts were irreplaceable, but it cost them dearly for being so stupid.

Amazingly enough USPO seems to be really good now. I have only have one thing eaten by the automatic sorting machine slately. Priority mail has always worked, nothing lost yet.
Knock on wood.

airplanenut

Airborne (now DHL) Ground is the best... I've sent books from me (NJ) to the ANA Library (CO) with only one full business day between shipping and delivery (ie, pick up Monday, deliver Wednesday)... that's 2000 miles on Ground! Not bad for $5-$9!

Jeremy

Bikingnut

I will never use UPS for anything. My mom used to send us Christmas gifts via UPS from PA to CA and they never arrived in the garenteed time. One year they sent the package back to her and said I didn't live at the address anymore. I had been living there for two years. Very poor service.

rainbowroosie

I hate UPS -- most user unfriendly people I've ever dealt with -- I ask merchants whether they ship UPS, if so, I cancel my purchase unless they will use an alternate shipper.....This is NOT based on a SINGLE bad experience, rather multiple bad transactions.

nOoBiEeE

I have an online account with UPS and have been VERY pleased with their shipping service. BUT, when you need to actually go to a UPS center and talk to someone, they are just plain Arseholes...!!!

jbsteven

I have shipped over 20,000 Fedex packages and can remember 3 times where there was a problem.

My new UPS guy tried to sell me on their service and how good it was. I told him exactly what I stated above and he said I should stay with Fedex.

Fedex is the only way for overnight packages.

airplanenut

<< <i>Fedex is the only way for overnight packages. >>

For the most-part

I remember working at a law firm last summer--everything was FedEx Priority Overnight... even the stuff going 5 miles away that would be overnight with anyone using any shipping method.

The catch is the overnight sort is in the South (Atlanta or Nashville, I think). Anyhoo, the packages going 5 miles away fly 1000 miles away first, then fly back. Then one day there was a storm, and the flights got delayed. I'll never forget the person frantically waiting for the package from a town 10 miles away that was supposed to arrive at 10am... and it was 3pm. What a day

Jeremy

Goober

I do use Fedex exclusively on outbound. Have never had one problem with a shipment or claim in ten years. UPS on the other hand is continual. DHL/Airborne Express I used for wine shipments over a period of two years without a problem. UPS it seems just hassles you as a customer. Their drivers I think, are great, it really seems to be a management problem, at least from where I live.

Who does PCGS and the guys across the street use to ship? I'm just getting prepared to sign my name on the dotted line and send some raw stuff in. Also from what I gather on the board is that USPS is the best for shipping coins due to the insurance factor, is that a popular consensus?

Goober

On an upnote, small as it is, UPS after hearing my complaint says there's a possibility they will have my item at the terminal this afternoon making it only a two day service. Only problem is they are only open for customers from 3:30-5:30. Well hope the wife doesn't mind another errand for me...

red68

My brother bought a coin one e bay waited 5 days for it to come from Florida we live in North Carolina He was getting worried about being ripped off then he walks outside and there it's is in the driveway with tire tracks on it. Ups service at it finest. Glad it missed the coin it was a great looking morgan.