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Question re damaged item and USPS insurance

BarryBarry Posts: 10,100 ✭✭✭
in U.S. Coin Forum
I was just notified by a buyer of 4 L&C sets I sold on Ebay that the sets arrived smashed I shipped Prio Mail and did insure them. What is the procedure for filing a claim for damage. Does the buyer have to ship everything back to me and I do it on my end, or does he file a damage report on his end? What kind of settlement can I expect for a damaged item on this kind of thing?

Comments

  • PlacidPlacid Posts: 11,299 ✭✭✭
    Link

    Proof of Damage or Loss
    If the article was damaged - or if some or all of the contents were missing - take the article, box, wrapper, and all packing materials to your local Post Office immediately. If the article was lost, submit any of the following as proof of loss:
  • K6AZK6AZ Posts: 9,295 ✭
    Barry, did you ship the sets in a priority box? Those are pretty sturdy, and I don't think I've ever had a problem with them either sending or receiving.
  • K6AZK6AZ Posts: 9,295 ✭
    By the way, be sure to let him know to keep the box and all packaging materials. Those will be required to file a claim.

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