Mr. Orlando, I have a complaint

Hockeybonkers99 · June 17, 2004 3:44AM

I recently submitted some cards on two different invoices. A total of 39 cards were submitted, all cards but 7 of them were 1987 OPC hockey.

Here is the problem.

On the first invoice, there are 9 cards. Only two of them are 1987 OPC's, both were graded mint 9's. On the second invoice, ALL 20 cards were 1987 OPC's all of witch, you sent back "Evid of trim".

My issue is all the '87 OPC's were from the same vending lot I openned 14 years ago. What this evidence of trimming? Two different graders possibly graded my submission one of whom must of had no clue on what he/she was grading? I submitted through PSA Canada so the invoice does not show up when it is typed in on the PSA homepage. For your purposes they are submission numbers 4093864 and 4093865.

Last December I submitted from the same lot, all came back with a grade ranging from 8-10.

I just recently started the 87 set last year on the registry, this is very dissapointing and a total bust of confidence when it comes to PSA grading and standards that I and other collectors have come a custom to.

A reply on this issue would be very much appreciated

Thanks,

Hockeybonkers

CON40 · June 17, 2004 3:48AM

I'm sure you will get a more rapid response from Joe if you emailed him directly.

RonD · June 17, 2004 3:49AM

Do you folks read the boards much? Joe has said on at least 2 dozen occasions to contact him directly if you have a problem. The boards are not the place to address Joe when he has made it known, as recently as yesterday, that he does not look here for communications to him. This is the reason he has given his telephone number with extension and an e-mail address when he does post.

You have access to the President of PSA so use it.

mexisar · June 17, 2004 5:02AM

invoice 4093864

good invoice 4093865

speeder · June 17, 2004 5:10AM

patience rond,
this is a psa community board, he has a psa question. we do not need you patrolling the boards acting like a high school hall monitor.
be helpful, not demeaning !

RonD · June 17, 2004 5:43AM

Speeder,

Wrong. He had a question to Joe. The title of his thread is Mr. Orlando, I have a complaint. Also this is is not a forum in which to adress Joe but to deal with Set Registry issues. The content of his post was not community related.

Now get back to class.

itsawonderfullife · June 17, 2004 5:56AM

RonD is correct.

speeder, pay the man.

speeder · June 17, 2004 6:08AM

you can ask a question of joe on any of these boards, he may not see it, he may not respond to it. but you can ask.

and excuse me, but i must have missed the thread that said it would be "rond" who would determine which forums would be ok to address joe orlando.

and i`ve seen threads on all these boards that had little to do with the paticular forum.

and i`ve never seen you post a new thread, you just sit back and scan threads, looking for an opportunity to reply and
correct someone !

this board has a moderator, and her name is carol,,,,,,,,,,,,,, not RonD

cspeier1 · June 17, 2004 6:14AM

Out of all the replys to this thread, the two people who have over 150 posts told the guy to contact Joe personally, good advise... The "others" who shouldn't care, get after the guy.. The guys upset as he should be. I personally want to know this kind of information. I do know however that he don't need some guy jumping all over his back.. So, leave him the "f" alone...

Chad

pandrews · June 17, 2004 7:14AM

<< Speeder,

Wrong. He had a question to Joe. The title of his thread is Mr. Orlando, I have a complaint. Also this is is not a forum in which to adress Joe but to deal with Set Registry issues. The content of his post was not community related.

Now get back to class. >>

pffffft! were you one of the "hall monitors" that continually got beat up throughout your grade school years? get lost..

Putty · June 17, 2004 7:16AM

HockeyBonkers99, you do have a legitimate gripe and posting this thread is one way to vent your frustration(s). A more effective way might be to contact Joe directly as he does make himself available for situations like this.
As far as the other comments on this thread, they all make good points.
RonD suggests contacting Joe to work the problem out, good idea.
Then after you have either worked things out with PSA or failed to reach an understanding, post the results
This way everyone is content, you went through proper channels and probably got the problem worked out faster, and then you post the results good or bad. By posting the results you inform everyone who is interested in these types of transactions of what happened.
This is a hobby folks, keep things in perspective and relax

RonD · June 17, 2004 8:20AM

Be cool my babies. From Joe two days ago. If you want I can find the other 20 times he has made the offer. Bring up the issue and informing the board of the result is great but addressing Joe here is useless.

Tuesday June 15, 2004 5:49 PM (NEW!)
Thanks for the note:
Two quick things:

1) It is much easier and more efficient to email me directly if you have an issue - I do not usually have time to look through the boards and I do answer emails fairly regulary - joe@collectors.com.

Take care,

Joe Orlando
PSA President

-------------------------
Joe Orlando

Putty · June 17, 2004 8:27AM

Ron, you have made your point. Leave it alone, and as far as refering to anyone here as your babies that is an ignorant and condescending remark. There is no point to it whatsoever.

cspeier1 · June 17, 2004 8:30AM

Be cool my babies. From Joe two days ago. If you want I can find the other 20 times he has made the offer. Bring up the issue and informing the board of the result is great but addressing Joe here is useless.

We all understand this.. What I'm saying is back off.. It's not "your" job to tell this guy anything. Have you ever heard of tact? By your posts your sounding like a big baby. As it's been posted, email JOE, then tell your story. But, I've read 1000 posts on people just "venting" I see now harm in this, it does a person good. But, I'm sure you've never done that!! You'd rather try to fix the problem and tell us how wrong we are. Sorry, not buying it... So back the "f" off!!

Chad

speeder · June 17, 2004 8:52AM

lets get one thing straight, i am not your baby !

and quoting joe, still does not make you board moderator or judge of content for forum listings.

read your first reply, then look at the reply of CON40. his is mature and understanding, yours is angry and demeaning.
and you sound like a groupie or over protective personal secretary for joe orlando.

why don`t you talk about your set registry, or your recent psa grades ?
quit correcting everybody`s thread.

your friend, lee

goodriddance189 · June 17, 2004 9:14AM

i think RonD is just bitter that he can't post under his old ID. B-O-T-.....what was the last letter again?

jackstraw · June 17, 2004 9:18AM

i would think that since you pulled them from vending yourself that 1. you probably looked them over real well and only submitted the ones that were real sharp. 2 i bet each one is a little large so that being said i doubt they thought that they were actually trimmed but that they were cut down from a sheet recently? thats why all 20 were rejected. i doubt joe is going to be able to do anything for you because 1. if he believes that story over the phone then he would be saying that he doesn't trust the graders working for psa. 2 if he does believe your story over the phone then how would he pick and choose which ones he believes and doesn't believe?
i will say that you probably have some nice cards but are a victim of the recent rash of o pee chee sheet cutting ?

speeder · June 17, 2004 9:27AM

thank you, jackstraw
thank you !
lee

JoeOrlando · June 17, 2004 9:44AM

Thanks for the question:

Please contact me directly at extension 170 if you would like to discuss the grading of your order. Hopefully, I can help resolve your issues.

Take care,

Joe Orlando
PSA President

itsawonderfullife · June 17, 2004 10:04AM

"So back the "f" off!!"

Speier, you've used that pharse twice. I'm confused. Do you drive a volkswagon and does "f" stand for farfegnugen?

If not, your vocabulary is woefully lacking.

RonD · June 17, 2004 10:13AM

itsawonderfullife

I think that cspeier1 has little testes. I mean he is a little testy.

WinPitcher · June 17, 2004 10:16AM

hmmmmm, what have I got myself into................

Putty · June 17, 2004 10:25AM

Would ya look at that, Joe did indeed notice this thread and even responded to it. Seems he did not have a problem with the thread, its contents or where it was posted. Now the anonymous lil trolls can crawl back under their bridges.

mariner · June 17, 2004 10:25AM

Issue dealt with by Joe.....move on.

cspeier1 · June 17, 2004 10:33AM

rond and itsawonderfullife, do you guys even collect cards? And I can't help hopeless people. I didn't call you names, I just stated to back off. Very simple but hard with some with little minds... It's over-move on..

Chad

mudflap02 · June 17, 2004 3:57PM

First off, I'm pretty sure that "be cool my babies" was a Conan reference, so all the antagonism that stemmed from that was unintentional. I love how there are maybe 5 or 6 posts that deal with the actual issue and 10 or 20 that are just the peanut gallery imploding in on itself.

Cyphilissb · June 17, 2004 6:11PM

Im not sure, but this quite possibly could be the worst thread I have ever read on this board.

marz · June 17, 2004 6:15PM

ignore bro~

mudflap02 · June 17, 2004 7:50PM

I bet we can't get this thread to 1 million posts.

Putty · June 17, 2004 8:21PM

This is exactly why so many people get fed up with all the mickey mouse stuff and need a break from posting here. A guy created this thread out of frustration and the desire for and explanation. He was then stomped on for no reason. A few of us defended not just his right to post here, but also the right for anyone to post here without getting their heads handed to them. Until now I agreed with Mariner's post to let the thread die, and it looked like it would. Then Mudflap had to refer to the "peanut gallery imploding on itself" and keep the thread alive.
Mudflap in this case your mistaken, people who took the time to respond to this thread are just sick and tired of the anonymous posters who come on and slam people for no reason. Ordinarily I would let that stuff go so the trolls don't get more attention than they deserve, however in this case that would have been unfair to hockeybonkers99, who had a legit problem that has been addressed. So just let the thread die, if you want to debate this further send me a PM and we can hash it out that way.

shouldabeena10 · June 17, 2004 8:44PM

Ok guys

That's it. All of you.... Go sit in "time out" with your hands folded until I tell you you can get up.... and I don't want to hear a peep out of anyone!

Don't make me get back up off of this couch!

Dad

Hockeybonkers99 · June 17, 2004 8:54PM

damm...

just got home from work and read all the threads....

Cant believe how off topic this went, only about 5 or 6 of the reply's were post related. Still pretty pissed off about this situation and grade fees out the door.

However ,advise taken, emailed Joe directly.

hockeybonkers

mudflap02 · June 17, 2004 9:04PM

OK - Let me post this one and then I'll be done, and I don't care if dad comes after me with a belt or not.

First off - I'm sorry that this thread turned into what it did. It was a legitimate question posted by someone who wanted an answer. He got his answer. We were all new to the boards at one point. It takes a little while to figure out how things work, and by the time you figure out the right way to go about things, there is somebody new to take your place - it will never go away as long as new people keep coming to the boards, and I hope that there will always be a steady stream of new posters, so it's definitely something worth putting up with.

Yes, there are anonymous posters who try to bring people down sometimes. The key to these boards is to take everything said on them with a grain of salt. I come here when I can't go to the bar or when my girlfriend is pissed off at me or when none of my friends are around. It's a place I can ask questions, provide answers, and enjoy my hobby. I don't care if I get flamed or not - I will never walk away from my computer punching the wall because of something I read on the internet. When you read posts on here, remember that you can always just walk away from your computer, come back in a week, and the legitimate posters who are here for the right reasons will still be here talking about our nerdy little hobby, and the trolls will go back to sticking firecrackers up dead cats' asses or whatever it is they do.

Good day

Aknot · June 17, 2004 9:09PM

It appears RonD has a horse in the same stables as Carew and a few others.....

Aknot · June 17, 2004 9:13PM

<< i would think that since you pulled them from vending yourself that 1. you probably looked them over real well and only submitted the ones that were real sharp. 2 i bet each one is a little large so that being said i doubt they thought that they were actually trimmed but that they were cut down from a sheet recently? thats why all 20 were rejected. i doubt joe is going to be able to do anything for you because 1. if he believes that story over the phone then he would be saying that he doesn't trust the graders working for psa. 2 if he does believe your story over the phone then how would he pick and choose which ones he believes and doesn't believe?
i will say that you probably have some nice cards but are a victim of the recent rash of o pee chee sheet cutting ? >>

How could he be part of the "rash" when the cards were from a vending lot he opened 14 years ago? It appears he has had the cards for 14 years and have just got around to grading them.

At least that is the way I read it.

mudflap02 · June 17, 2004 9:16PM

I think he's referring to the rash of others that sheet cut OPC cards, thereby biasing graders towards good looking OPC cards.

That's the way I read it.

Aknot · June 17, 2004 9:21PM

<< I think he's referring to the rash of others that sheet cut OPC cards, thereby biasing graders towards good looking OPC cards.

That's the way I read it. >>

That "sucks". Thats like saying there is no way a certain card set could ever have a 10. Thanks for pointing that out.

Putty · June 17, 2004 9:45PM

However ,advise taken, emailed Joe directly.

Good deal, Joe has shown himself to be a fairly reasonable person in resolving stuff like this.

Hockeybonkers99 · June 17, 2004 11:09PM

All the cards on my registry 87 set are from the same lot.

RedRomad275 · June 18, 2004 6:41PM

First off, I'm pretty sure that "be cool my babies" was a Conan reference, so all the antagonism that stemmed from that was unintentional. I love how there are maybe 5 or 6 posts that deal with the actual issue and 10 or 20 that are just the peanut gallery imploding in on itself.

mudflap02- You are killing me. That is so funny

acowa · June 18, 2004 7:25PM

<< RonD...Have you ever heard of tact? >>

Don't answer him RonD...it's a trick question!!! This is going to be tough for me because RonD is indeed a first class jacka*s.

Most self proclaimed hobby saviors have to act like a scrotum from time to time. Some self proclaimed hobby saviors go that extra mile, like RonD, and choose to act like a jacka*s ALL THE TIME.

I guess that it's just part of the thankless job of being a sports memorabilia collector superhero.

That being said, RonD is correct on this one. I don't know why PSA is treated so differently than any other company that you deal with. If I get poor service at a store, I CALL THE STORE instead of rushing around trying to find a website to vent on.

Pretend that you are Joe for a moment. Wouldn't you prefer to have the option to try to solve the customers problem BEFORE it gets blasted on a website? Which type of customer would you WANT to help: One that calls you with a problem OR one that blasts your company on your companies message board. All RonD is saying is demonstrate a little business acumen. Venting may make you feel better for a few minutes, but it does more harm than good in getting a resolution to your problem.

Regards,

Alan

1420sports · June 18, 2004 7:37PM

well said Alan

jackstraw · June 19, 2004 2:02AM

<< That being said, RonD is correct on this one. I don't know why PSA is treated so differently than any other company that you deal with. If I get poor service at a store, I CALL THE STORE instead of rushing around trying to find a website to vent on. >>

<< Pretend that you are Joe for a moment. Wouldn't you prefer to have the option to try to solve the customers problem BEFORE it gets blasted on a website? Which type of customer would you WANT to help: One that calls you with a problem OR one that blasts your company on your companies message board. All RonD is saying is demonstrate a little business acumen. Venting may make you feel better for a few minutes, but it does more harm than good in getting a resolution to your problem. >>

first this is psa's websight and i for one like to know how collectors and submitters of psa cards are being treated. opinions on the type of service the quality of the cards and their grades! i want to know that if you look over some o pee chee hockey cards from 87 and pick the ones out that a sharply cut (they do exist in this year) that they are going to be rejected . i would rather know this so i don't waste my money! anybody that has a problem with someone posting their results of a submission and having a problem with it should just refrain from posting on such topics. save them for the davillio party or gauntlet laid down across the street type or bmw is selling psa cards on ebay type threads! i want to hear the good and bad.

pandrews · June 19, 2004 2:30AM

<< 
That being said, RonD is correct on this one. I don't know why PSA is treated so differently than any other company that you deal with. If I get poor service at a store, I CALL THE STORE instead of rushing around trying to find a website to vent on.
>>

the only difference is, this is PSA's website not just any website we "find"..

grilloj39 · June 19, 2004 2:37AM

I too, feel it's up to each and everyone one of us to decide how we are going to address issues to PSA...Is publicly complaining on a message board the best way to address complaints...I don't think so, I would have handled it with a phone call, but again, that's just my opinion.

Like Jackstraw pointed out there is an advantage for us to hear these issues publicly and I don't think we should dictate to others how to address their complaints.

Cubfan · June 19, 2004 4:00AM

I would have to agree with the others- I think you should address your personal problems directly with whomever. This direct approach seems more like a demand.

Handle personal business personally.

1420sports · June 19, 2004 4:09AM

I would like to hear more tales on how we got a PSA 8, when we thought it was a PSA 7. Or how a submission was returned in 7 business days instead of the 30 day service you paid for.

I would like to see a lot less of newcomer jackasses spouting off and then leaving the boards.

WinPitcher · June 19, 2004 4:20AM

I agree Neil, that would be a refreshing change.

Hockeybonkers99 · June 19, 2004 4:38AM

Many different opinions in the past two days, I too enjoy reading different grading stories and or "nightmares" of personal submissions. For those who ripped me for posting my complaint, its your right to your own opinion and mine right to my own.

For those who care , I did get a reply from Joe O. after sending him a personal email.

Thanks,

Hockeybonkers

acowa · June 19, 2004 7:28AM

<< first this is psa's websight and i for one like to know how collectors and submitters of psa cards are being treated. >>

The way "they are being treated" is best reflected by what they do after they know about it.

Let's look at it in a different way. You sell someone a card on EBAY and someone wasn't happy for whatever reason. Is the best way to let you know about it to neg you or is it better to email first and try to get a resolution?

koby · June 19, 2004 7:31AM

Sticks work better than carrots.

Public floggings work better than private emails.

Mr. Orlando, I have a complaint

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