Ebay non-paying bidder

rw2win

What they need is a non-sending seller reminder. It's like sellers can take all the time they want once they have your money...sucks!

pandrews

lol..

edited to say checking the mail is a pisser when all you get is bills, but you're expecting some sweet ebay purchases..

MrMoo

I got my latest purchase... To bad I bought an OPC Hockey pack and ended up with a Topps one. Hopefully it will be resolved quickly.

EagleEyeKid

I think that's a great idea! I usually pay with paypal, and for the most part it's all good.....3-7 days turnaround depending on their location. I've been getting some of my items 2 - 3 weeks now with paypal (they get no feedback) as indicative of the postmarked envelope. Had a couple mail it out 2 weeks after I have paid with Paypal....jerks!

Aknot

I think a two week turn around is good. Some people have a schedule where they pick, pack and ship. Maybe you just "missed" the day. About at the first week I just drop a friendly email requesting date and method of shipment. I usually get it the following week. Now there is a board member I have paid and have yet to see ANYTHING. Emailed, PMd and nothing. So I am requesting a refund via Paypal. I will let everyone know what happens.

magellan

<< <i>I've been getting some of my items 2 - 3 weeks now with paypal (they get no feedback) as indicative of the postmarked envelope. Had a couple mail it out 2 weeks after I have paid with
Paypal....jerks! >>



I'm really tired of this as well Eagle Eye , I pay immediately after the auction ends via Paypal & often wait 11 days to 2 weeks for my card . When I was selling , cards went out no later than 2 days after payment with Paypal. I don't give a rats a** what their schedule is . How about a little customer service? You've got my money , get the f***ing card in the mail a**wipe !

Aknot

Just curious why it makes that big a difference? Now I could see if you needed the card for something like a show or what not but other then that whats the rush? Does two weeks take that much value off a card? (J/K) Do they mention what their ship time is? Do you bother to ask?

ctsoxfan

Sorry, but I strongly agree with Magellan and the rest. I win an auction, usually pay via PayPal right away, and expect prompt shipment. At least within a few days of the auction end, the better sellers ship immediately. I work a very busy schedule, but when I sell items on Ebay, I find the time to ship the goods promptly. A person pays you quickly, you should ship quickly. That's good service.

I don't go to the store, buy a sweater, and then say to the store clerk "just give it to me whenever you get around to it."

Aknot

Yeah but you also do not "haggle" the price either. Now Im not saying SHIP the item in 2 weeks Im saying you should recieve it in two weeks. Granted that may not be "good" enough but I usually do not get my lip in a quiver until after 2 weeks with a reminder at the first week.

jaybyrd

If someone pays me promptly I will go to the post office during my lunch hour to make sure they get the item quickly. If a buyer is going to make an effort to get payment to me quickly, I believe I should show them the same courtesy. Unless they send me a personal check I will make sure I mail the item within two days after I receive payment.

MorrellMan

I agree with Magellan et al - if someone is offering a card for sale, he knows when the deal is done - I absolutely expect back what I give - if I pay for that item through paypal, I expect it to be shipped within 24 hours - seller has my money. If he can't ship ASAP, he shouldn't be selling. Of course sh*t happens, but at the very least, I expect a very apologetic e-mail over the delay. I'm not intractable, but if I pays da man quickly, I expect the goods immediately. It's not a question of "what's the hurry?" The issue is I'm the one going out on the limb by paying my money; I don't know I haven't just been burned until the cards are in my hand, or, at the very least, I've been notified they've been shipped. That's unnecessary anxiety.

pandrews

<< <i>I agree with Magellan et al - if someone is offering a card for sale, he knows when the deal is done - I absolutely expect back what I give - if I pay for that item through paypal, I expect it to be shipped within 24 hours >>



24 hours? wow.. thats strict..

Aknot

I still have yet to hear why it matters. 14 days to get a delivery. Of something that you PROBABLY got a very good price on. There has yet to be a "reason" why it is needed "so quick". What 14 days of interest? Your card decreases in value in 14 days? Besides the me want now there has been no reason why.

O wait "That's unnecessary anxiety"

Like I said at the 7th day if you are really concerned you drop a friendly email inquiring on date and method of shipment. If by the 14th day you have not heard from the seller then your "anxiety" can kick in.

Simpler times when people trusted other people and didnt "want it now" are still needed.

Again I ask what is the hurry?

ctsoxfan

<< <i>Of something that you PROBABLY got a very good price on >>



What does that have to do with anything? Some cards I get on Ebay are great deals, other times I pay SMR or well above. Whatever the case, good service is expected.




<< <i>I still have yet to hear why it matters >>



It matters because it is good business. I run a very large business where we sell big-ticket items. If I don't provide good service to my customers, they will not remain customers. Giving them their items in a timely manner is top priority. In regards to Ebay, if you pay for an item, and then do not get the item, or even hear from the seller, it raises doubt in your mind that the deal will be completed. If I am the buyer, I should have a good feeling about the transaction from start to finish. Late shipping just looks plain lazy from the buyer's perspective.

Aknot

See you think receiveing an item in two weeks is "late" shipping where as I dont. Thats fine. But if a "seller" has 98% plus feedback he has to be doing something right. (and has a few sales under his/her belt)

Again to me it sounds more a "trust" issue then anything. And I think you mentioned (may have been another board member) something along the lines of "me getting burned in the future". (non duragatory) I guess I am still to "trusting" up to a point.

As for the reason I said "getting a good price" is I am always happy to wait a little for something I got a good deal on. Im in no hurry (well hopefully before 3/4 weeks!!) it will get there.

Good Business. Well it depends on your definition of "Timely Manner". If the seller lets me know in the auction or his initial email that it can take up to 2 weeks to receive something is that "bad business"? Would it matter to you or the other buyers here if it was in an auction description?

Now I dont want any of you "hunting" me down attempting to "burn me" to teach me a lesson!!!

ctsoxfan

Clearly you have much different expectations from Ebay transactions than most people, and that's fine. Actually, I am not the type who constantly emails a seller when I don't get my cards right away. I tend to just sit back and wait...but a long wait = no repeat business from me. I understand your point about "trust", but it's not about that with me. I know the card will eventually arrive, but if you (as a seller) have both my money and my cards for 2 weeks or more, something is wrong.

Also, I have seen the auctions where the seller states that he is "too busy" to ship but once a week. Sorry, I appreciate the honesty...but if you are too busy to ship, then wait until you have the time to sell your items properly. No bid from me.

jaybyrd

Also, I have seen the auctions where the seller states that he is "too busy" to ship but once a week. Sorry, I appreciate the honesty...but if you are too busy to ship, then wait until you have the time to sell your items properly. No bid from me. >>



Amen to that, if I pay promptly and the seller is not waiting on the check the clear, why would the seller want to cause anxiety with his buyer? It is slightly irritating to have to e-mail a seller when you paid via paypal or a money order and item has still not arrived two weeks later. I am on the east coast and most items take four days to arrive from the west coast. It's either laziness or poor customer service or maybe both.

Beachbum

Uh....or maybe Ebay is just a Hobby, like card collecting.

Really, I'm with Aknot on points too numerous to rehash. Unless you need these cards for some secondary sale or show what difference does it make if the card arrives 8 days or 14 days after an auction ends?

Are you gonna sit and stare at it and feel deprived of doing so if it takes longer to fill an empty slot?

If the seller has good feedback, why this "anxiety ? Seems to me a little prioritization is needed or you have extremely uncomplicated lives if this is what keeps you up at night.

If this is your business there is little excuse for poor shipping....but it seems to me the majority of people on Ebay are good and honest and doing their best; there is always recourse if you don't get a card you paid for.

Chill.......

Stone193

<< <i>If the seller lets me know in the auction or his initial email that it can take up to 2 weeks to receive something is that "bad business"? >>


You guys all make good points and there is common ground for all.
Aknot - based on the criteria established by the seller - if you agree to bid, then I think this would be reasonable - someone else may not see it that way and choose not to bid. I do think Jim makes a good point about a bargain,
where there is relevance from a human nature point of view - if I got the deal of the century and it takes 2 weeks, I can live with it. But to wait two weeks for a 25$ card (I paid SMR) that I used Paypal - well that's pushing it - also, with this seller, I immediately placed positive feedback when I got the card and over a week later, I still have not received feedback even tho I politely emailed a reminder - and I'm new and can use the numbers - what to do? Won't buy from them again.
I had mentioned this before since this was previously discussed - I have been in business since 1999 and if I don't give good service, I won't be in business in 2009! When you decide to sell on ebay, you have elected to take on the responsibility of a business, IMO - patrons DON'T care to hear your excuses and they DON'T have to. You have to give to get. So the next time one is late shipping - I would email the customer with a notice of delay - and throw something EXTRA into the mailer - we all have plenty of crap laying around - a 15$ insert with an ebay value of 2$ will go a long way to preserve ones reputation of CARING.
In conclusion, you guys have much more common ground than what's on the surface.
My 3 cents minus 1 for grammar
Mike

Boopotts

I agree with aknot. As long as I have it by the 30 day cut-off date I'll leave positive feedback. My only exception to this if the seller mails an item a couple weeks after the auction closes AND is non-communicative.

DeutscherGeist

Aknot,


I am with you on this. I don't bother worrying unless 2 weeks passes. Sellers have better things to do than go to the post office just to mail me my PSA 9 Frank Thomas rookie 24 hours after payment. The good sellers wait till there are more shipments and then make one trip to the post office within the week. I don't want a seller to take time away from his lunch at work just so he can mail me my $15 card--that's stupid! I want him to enjoy his lunch and relax. He can go to the post office on Saturday and be done with it. These are just CARDS, its not life essential. Its not a liver that needs to be transplanted immediately.

What most people don't understand is that most sellers have a main job and a life. Usually these people work at an office from 8:00AM to 5:00PM and one hour each way for commute, so they will have no window of time to get to the post office until Saturday. Lunch break? Please, these people have it hard working for someone else, I rather that they are in a good mood and can enjoy the only time of day where they have some sort of gratification.

jaybyrd

. The good sellers wait till there are more shipments and then make one trip to the post office within the week.


By your logic someone that tries to please his customers and get the item out quickly is NOT a good seller. It has nothing to do with how important the item is, it is just good customer service. I work an average of 50-55 hours a week, but my feeling is if someone is willing to send me payment quickly, I feel I owe them the same courtesy. Please don't call my opinions 'stupid' just because they are different from yours. I just have a different idea of quality customer service than you do.

NickM

I have found several problems lately where sellers didn't get notification by email from PayPal that I paid, and didn't take the time to check their account to reconcile the balance. Most of them have worked out fine (the seller sent the cards right away after I emailed them), but one of them dropped a NPB on me 2 weeks after I PayPaled her - at which time I sent back a email saying in essence "WTF???". She had already resold the card at a show, and refunded my money, but she doesn't seem to have removed the NPB yet.

Nick

magellan

Do you ever look at the feedback you receive from a seller? Most all sellers when leaving feedback will say "quick payment " or something similar if that was indeed the case. That is important to them because they don't have to wonder if they have a NPB on their hands and spend their time dealing with the paperwork that it involves. By the same token good customer service usually invokes a "quick shiping" from the buyer. Again he doesn't have to wonder if he's going to get ripped off when the package arrives promptly.

Much of this issue involves simple consideration on both the buyers and sellers part. A transaction is not complete until both sides have done their part. When the buyer goes out of his way to complete his portion promptly, I feel it's very sloppy and poor business for the seller to wait a week or more before he even puts the package in the mail.

To each his own and if you feel 2 weeks and more is ok, that's fine for you but I feel it is very poor customer service and I damn well will not be dealing with you again.

Aknot

Mag,

Pushing a few buttons and having payment submitted is a little different then, picking, packing, shipping etc. While we are all "sitting in our uderwear" doing this it is a little more time consuming for the seller. Especially if they have 20+ auctions. Not more then 2 weeks. Within 2 weeks.

Again within 7 days if I do not receive an item I drop a friendly email requesting time and method of shipment. I usually get a satisfactory response, and within 14 days of the auction end I have my item.

DeutscherGeist

Jaybyrd,

I know what you mean. My post was not directed at anybody particular, so sorry if it seemed I was referencing yours--I don't double check who wrote what, so I was just doing a general post. No harm meant.

I never sold on ebay, so I am not speaking what I do as a seller. Here in the USA, in order to do business well, one does need to ship out FAST. That part I understand--not really a major concern for me though.

I am surprised, though, how many people passionately support FAST shipping. Most of the sellers I deal with always take about a month. I rarely get anything in under two weeks and I try really hard in dealing with sellers who have perfect feedback (retaliatory negs don't count in my book). I should be blowing off my lid right now and get angry, but I thought this is how the system worked.

MrMoo

I will generally do repeat business with those who get me the items quickly. Some items I need within a specific time frame. So I may pay a little more, but I use those who will get it to me. On other items if I know they get shipped slower I will usually bid less. The majority of people I do business with are the ones I know who I will get the items quickly from.

ctsoxfan

<< <i>Most of the sellers I deal with always take about a month >>



DG, I certainly hope this thread showed you how poor that service level is. Of course, if its OK with you, then who am I to judge? I can't recall the last time a card took one month to make its way to my mailbox, and that counts DSL (no PayPal = slow turnaround).



<< <i>The majority of people I do business with are the ones I know who I will get the items quickly from. >>



Reason enough to ship the cards out quickly, isn't it? Why limit your customer base?

DeutscherGeist

I can never find the sellers that ship fast, no matter how hard I try to screen for the cream of the crop. Now I am aware of the crappy service I have been getting.

Here is the funny thing, when I stopped using Paypal, I had to pay with check, so that takes longer to make a payment. However, the feedback that the sellers leave me always praise me about making a fast payment. Fast payment? Well I guess if it takes them a month to complete the transaction, I guess "fast" is relative. Its either that or they have been hanging around with DGF's icon too long.

Aknot

DG,

Have to agree there a month is a "little" to long. Have yo checked the postage stamp and such? Maybe it is the post office. You may want (if availiable) put the additional 4 numbers after your zip code.

MorrellMan

Once again, magellan has restated my stance with much more clarity. In an earlier post, I indicated I expect shipment within 24 hours or to know the reason why, or something like that, to which someone accurately pointed out that that's pretty strict; this IS a hobby, it's not like I'm waiting for the 24 hours to pass before I call the feds - and certainly, with guys like DSL who have a ton of stuff going off all the time, I take that into consideration. And I have little or no anxiety with the bigger sellers anyway. If they get it wrong, I know they'll make it right. It's the little guys (like myself), couple of auctions close each week - is there any reason why I should not hear something from them in a day or two, after they have my money? It's just courtesy that I'm looking for and it's courtesy I give. For my own peace of mind, I let it go - but I don't jump at auctions where the seller has previously treated me raggedy. After all, it's just cards.

Stone193

<< <i>After all, it's just cards >>


Mark
I think we all have different expectations and if not met, we move on and and after all - we're not waiting for a kidney.
Here is a good example of a top notch guy:
mickeys-sportscards


<< <i> 1963 Fleer BB 43 M. Wills Dodgers PSA 8 >>


The auction closed on April 30th and I got it 15% under SMR and it came TODAY! - the bidding was a little heavier due to the fact that the card is near perfectly centered.
Mike

MorrellMan

Yep, Mike - Mickey's is excellent. I got to my office this afternoon and there were a half dozen packages waiting for me from cards I won last week. For the most part, service is swift and fully acceptable. I think if delays and non-communication were the norm, there would be less anxiety attached to it, but that isn't the case. Most transactions are delightful - an exchange of goods for a fair price and everybody wins. 99.9% of my eBay dealings have been thoroughly satisfying experiences; eBay is, by my thinking, a truly honorable community.

BTW - nice catch on that Wills; gorgeous card!