Interesting E-Mail from an E-Bay buyer!

MadMarty

Tube of 40 proof nickels

I auction off a tube of 40 proof nickels, no more, no less. Just average pulls from proof sets. Today I get an E-Mail from the buyer saying...


<< <i>WHAT DO YOU PLAN ON DOING ABOUT THE 5 69 & 5 70 PROOF NICKELS THAT ARE POOR QUALITY ? I WILL LEAVE NEGATIVE FEEDBACK AT 8 PM. THANKS RON >>



There were a few hazy ones, and that's it. What would you do?

ksteelheader

Personally, I'd tell him to neg away. Then neg the bass turd also....

Russ

<< <i>I WILL LEAVE NEGATIVE FEEDBACK AT 8 PM. >>



The response "kiss my ass" comes to mind.

Russ, NCNE

ss350camaro

Sounds like they weren't all 1969 ? All i would do is agree to replace the 5 1970's with 5 1969's. Nothing else.
Your auction didn't describe them as anything other than 1969 Proof. No guarantee of grade at all.

ClausUrch

Apologize and refund him 5$ and shipping. Cheap way to avoid a Neg. feedback. When he leaves good feedback, put the schmuck on your blocked biddrs list!

MadMarty

He bought 2 tubes a tube of 69-S and a tube of 70-S.

Fragmentum

ss350camaro is right, offer to replace them or refund a portion of his purchase or offer to take them all back and then relist them properly!

Russ

<< <i>Cheap way to avoid a Neg. feedback. When he leaves good feedback >>



In his first contact he said he's leaving negative feedback at a specific time. That's an unwarranted threat. I seriously doubt he'll leave good feedback no matter what Marty does.

Russ, NCNE

ksteelheader

Marty did not list them improperly!!!....Ken

MadMarty

Here is what I replied...

Were they not proofs? Did I short you any? They are pulls from proof sets! What were you expecting every one to be a PR69DCAM? If there are any that are not proofs or are damaged I’ll replace them.



Marty

wjd283

I hate dealing with arsholes,but they're a large part of the ebay community.
With your feedback a neg would still leave you over 99.5%(I think).
I would offer a return/refund and block the bastidg.

Flying56eagle

Just tell them that if they are not happy, and if you have a return policy, you will refund there bid amount back
then let them know you look forward to there feedback as your auto feedback system will leave the same as giving..
They have no negs on them and I dont like to see people try and bully people..
Good luck

wjd283

I saw your buyer has immaculate feed back.I bet he don't want a neg.You lived up to your listing.F'im!

ElectricEye

KMA would be my reply ~ no statements about grades were made ~ if 5 in each roll grade 64 as pulled from the set, so be it

mgoodm3

I believe the answer would be: blow me.

relayer

It's fun dealing with the nice people on eBay.

I'd tell him he can return the coins and get a refund less S/H

Colorfulcoins

With ebay, you take the good with the bad. Rolls are tough - you have (in this case) 40 times the possible problems as with a single coin. I use to sell rolls but gave up - too many hassles buying them and selling them.....understanding buyers expectations (when they don't ask questions) is tedious and generally a pain.

I'd ask him to clarify what his problem is (exactly) and tell him you are committed to making sure all is right.......which is a feel good statement but doesn't promise what you're going to do to make it right. Wait and see what he says. He's probably feeling that you aren't going to do anything and feels he has to resort to threats (by 8pm or neg) to get your attention (should be a last resort rather than a first resort).

My 5cents worth.

DCAMFranklin

A post from another thread:


<< <i>Now this I have seen more than once. People here sometimes won't speak up if it's one of their own.... but let it be a stranger or a ebay seller that they don't know and doesn't post here, and they will rip them apart. >>


Can't help but wonder. If the BUYER were a member here posting here how he/she got burned on Ebay, if the responses would place blame in the same manner?

Bubblehead

Gee Marty, I wonder what this guy wants, for just .89 cents and postage???
Don't worry about a neg. We all know you. But, should he follow thru, and really give you one, please return the favor!!!

Wolf359

I'm surprised nobody mentioned feedback extortion, which is against eBay rules. Marty was very kind. I would have told the guy:

Sir,

I have sent the coins stated in the auction to you. You have admitted receiving them.

You are in violation of eBay rules by making feedback extortion threats. If you leave me negative feedback, I will forward your email
to ebay and request your account with them be terminated and the feedback removed.

--------------------

I'll bet you never hear from the sucker again. Works for me every time.

TonedCoinTrader

K6AZ

I hope everyone here pays attention to this. Situations like this happen when you post feedback for the buyer upon payment. It's obvious to me this guy is trying to extort a partial refund from Marty, and he can't do anything about it because he left the buyer positive feedback already. If this were me, I would tell the guy to either keep them for what he paid, or send them back for a refund. This transaction is not complete, and Marty posted feedback prematurely.

Tonelover

My response to such people depends solely on their tone and presentation. And a little on my mood too .

If that person had said something like, "I received the item but I'm disappointed/concerned about the quality of said pieces, is there anything we can do to rectify this situation" or something along those lines I'd bend over backwards to make them happy. Send me a threat like that and I'll tell you to put the coins and the negative feedback where the sun don't shine very bright. Good feedback record be damned.

A few communication skills and a little bit of courtesy can go a long way. Unfortunately, these are qualities that many ebayers are sorely lacking.

segoja

The buyer sounds like our old friend that got booted off the PCGS Website. Expects everything to be super duper coins, then when not wants a refund. Wonder how the seller would feel if the shoe was on the other foot!

Marty's ok in my book!

In any case Marty did well selling a roll of 69 proof nickels for $35.

robertpr

Feedback Extortion Policy
They even included a link to my old pal's page at Spamcop! I forgot about his site!!!

NoGvmnt

I think you should give him this: "1971 S 5C PF 69 ULTRA CAMEO POP 8/0!!!", and beg him to let you off the hook.


No, really (in best Russ impersonation), tell him to POUND SAND!!!

Jim

ddink

Tell him to shove it. I agree with K6--I never leave feedback unless the person leaves it for me first. Too many nuts out there who will neg you then there is nothing you can do about it.

K6AZ

Well, I should have qualified that by saying I will leave it first for those I know and/or have done business with before. But if I don't know the person, no way until I am satisfied they have received the item and are happy with it. I had a guy once who bought a ANACS Morgan a couple years ago, didn't leave feedback, and about two months later demanded a 50% refund because he got a DNC at PCGS. I told him he was too late, and the deal was complete as far as I was concerned. He never did leave feedback.

K6AZ

<< <i>The buyer sounds like our old friend that got booted off the PCGS Website. Expects everything to be super duper coins, then when not wants a refund. Wonder how the seller would feel if the shoe was on the other foot! >>



Who was this? I must have missed it!

wildjag

The buyer got what the bid advertised. Thanks for providing the link to your auction, this way I can add this person to my blocked bidders list.

Dave99B

The guys sounds like a moron. Tell him the following:

"Bite me. Also, if you neg me, I'll burn your house down at 11:30pm on May 30th...."

(trust me, it always works!)

Dave

tgilliams

give him $5 and he'll go away happy.

darktone

First I would tell him to send ALL the coins back for a refund less postage and that you will be forwarding his email to ebay for feedback extortion no matter whether he decides to keep the coins or not. mike

Neptune

I agree with all - you owe him nothing - full refund less postage for ALL coins. All or nothing. I agree with contacting eBay, as well, and if he does neg you then maybe you can get it pulled ...... or do they still do that? They did back in olden days. Let us know how it comes out.

jonworth17

I think there's a fine line between giving prospective buyers enough information about the item and being TOO cautious/self-deprecating.

Using phrases like "coins are unopened and therefore uninspected, therefore seller makes no claims as to quality, etc. etc. etc." may protect the seller more effectively but at the same time will probably lower your sale prices.

Not implying that you want to withold any info from a buyer (and I want to emphasize this!), but it's up to you to decide where that line is. :-)

relayer

I'd email him asking why he lied about giving you a neg a 8 O'clock.

Maybe he forgot?

RYK

I would send the Ron a link to this thread...just so he sees what a jerk he has made of himself. Now, excuse me, I have to go block him from bidding on my auctions...

Is there anything wrong with all of us emailing Ron through ebay and advising him that we have blocked him from bidding on our auctions?

Justhavingfun

Why waste your time with every nut hatch? Offer him a full refund, shipping included, and make a note never to deal with him again. Over and out.

Just Having Fun!

DCAMFranklin

<< <i>"Bite me. Also, if you neg me, I'll burn your house down at 11:30pm on May 30th...."

(trust me, it always works!)

Dave >>


Would be considered a threat of physical violence across state lines. A criminal offense. A fan has recently been charged with the offense after making similar threats, via internet e-mail, to a football coach.

cosmicdebris

From eBay's site:



<< <i>Feedback extortion does not qualify for feedback removal under eBay's Feedback Removal Policy. >>