NGC....bad...... PCGS..... GOOD.....

Peaceman · April 28, 2004 5:30AM

Submitted coins to both NGC and PCGS at a show on the April 3rd weekend.... NGC was 12 day (received 4/2) and PCGS was a 15 day (received 4/5). Both are late.... NGC... "o sorry... our guarentee is listed as estimated you can pay more and wait....." at least PCGS gives you a free voucher for every day late and stands behind their product...

NGC sucks....

dbldie55 · April 28, 2004 5:38AM

When is the PCGS one late? The way the do their numbers, I had to wait 30 days to get my 15 day order done. It was not considered late.

At least your one example defines an entire company. We won't go into the countless other examples of where coins sent to NGC have been turned over 2-3 times before you could get one order back from PCGS.

coinguy1 · April 28, 2004 5:39AM

Peaceman, are you looking for free grading (when ESTIMATED turnaround times are not met) or faster turnaround times?

It seems from your post, that the former is of greater importance to you, since you're, in effect, complaining about NGC's service, which was 3 days faster.

NGC stands behind their product, as well.

Peaceman · April 28, 2004 5:40AM

PCGS should have been done yesterday (15th day)... Point is... PCGS at least stands behind their product...... NGC doesn't, clear and simple...

Coinguy.... Noooooo... If I pay for 12 days... I should get 12 days.... otherwise I should pay less.... less service... less $....

RKKay · April 28, 2004 5:41AM

<< ....." at least PCGS gives you a free voucher for every day late and stands behind their product... >>

That's ridiculous. PCGS has so many exceptions to their guaranteed turnaround that it is effectively not guaranteed. And when was the last time NGC's customer service was not excellent?

Placid · April 28, 2004 5:44AM

Let me know when you get those vouchers.

coinguy1 · April 28, 2004 5:46AM

<< ... PCGS at least stands behind their product...... NGC doesn't, clear and simple >>

It sounds like you're trying to say PCGS stands behind their stated "turnaround times". Standing behind "their product" is a separate matter that is not really under discussion here. Sorry, but I think you're nit-picking and chose a poor instance/example to make your point with.

Peaceman · April 28, 2004 5:46AM

NGC.......

> All of our services are estimated turn around times as written on all of
our
> literature.
>
> Melissa Solly
> NGC Customer Service
> 800-642-2646 ext.100
>
>
> -----Original Message-----
> From:
> Sent: Wednesday, April 28, 2004 1:56 PM
> To: Solly, Melissa
> Subject: Re: Contact form filled out
>
>
> Melissa,
>
> Is your 12 day service guaranteed ??
>
>
> ----- Original Message -----
> From: "Solly, Melissa" <msolly@ngccoin.com>
> To:
> Sent: Wednesday, April 28, 2004 8:49 AM
> Subject: RE: Contact form filled out
>
>
> > This invoice was received on 4/2 and is estimated to be completed this
> week
> > as we are currently about one week behind on the Early Bird service. If
> you
> > have any further questions you can reach us at the 1-800 number below.
> >
> > Melissa Solly
> > NGC Customer Service
> > 800-642-2646 ext.100

o fun.... 12 day service is really 20... Heck... could have saved myself a few $ and went for 30 instead....

RKKay · April 28, 2004 5:49AM

Peaceman: When was the last time you called HRH to voice a complaint and actually got to speak with him? Anyone can pick up the phone right now and call Rick Montgomery, voice a concern and have it acted upon by Rick personally.

Russ · April 28, 2004 5:50AM

NGC never has had a guaranteed turnaround, and has always been estimated. Were you expecting them to change their policy for you? Geez, find something real to complain about.

Russ, NCNE

IrishMike · April 28, 2004 5:51AM

NGC doesn't issue vouchers because they are usually very close to the submission times they advertise. If you think that makes them suck all I can say is oh well.

Sunnywood · April 28, 2004 5:51AM

NGC....bad...... PCGS..... GOOD.....

Sounds like a little bit of George Orwell, as the sheep bleated in Animal Farm:

"Four legs good, two legs baa-aa-aad !!"

LOL

Sunnywood

Peaceman · April 28, 2004 5:56AM

lol...

You can't find my button guys....

All I'm saying is PCGS will at least give you a voucher (ok...maybe) if they do not meet the level of service you paid for...

EVillageProwler · April 28, 2004 5:59AM

All I'm saying is PCGS will at least give you a voucher (ok...maybe) if they do not meet the level of service you paid for...

Have you ever gotten a voucher from PCGS? Do you know any who has? Do you know any who has NOT?

EVP

Peaceman · April 28, 2004 6:04AM

ok... so there IS no voucher? I've never got one... never had ANY submission EVER late... now I have 2.......

Russ · April 28, 2004 6:07AM

<< Have you ever gotten a voucher from PCGS? Do you know any who has? >>

I have. I've also even gotten a refund check - that I really didn't deserve.

Russ, NCNE

nOoBiEeE · April 28, 2004 6:14AM

Placid · April 28, 2004 6:24AM

Wow ngc answers e-mails

beartracks42 · April 28, 2004 7:19AM

PCGS customer service just told me that Modern Service is now 45 days!!!!!!!!!!!!!!! Before long, economy will look good!!

Russ · April 28, 2004 7:32AM

<< PCGS customer service just told me that Modern Service is now 45 days!!!!!!!!!!!!!!! >>

That means it's down. It was as high as 60 days.

Russ, NCNE

wallstreetman · April 28, 2004 7:44AM

<< 

Have you ever gotten a voucher from PCGS? Do you know any who has? Do you know any who has NOT?

EVP >>

I,ve gotten free grading EVERY TIME THEY,VE WENT OVER! That time they mixed up a coin with another forum members, they gave me 13 free grades, the amount on the whole submission!

wallstreetman · April 28, 2004 7:46AM

<< Peaceman: When was the last time you called HRH to voice a complaint and actually got to speak with him? Anyone can pick up the phone right now and call Rick Montgomery, voice a concern and have it acted upon by Rick personally. >>

I dont care who I talk with, AS LONG AS I GET RESULTS!

dbldie55 · April 28, 2004 7:48AM

Date Received: 03/29/2004
Date Shipped: 04/23/2004

15 day service. I did not see any vouchers.

FrattLaw · April 28, 2004 8:41AM

Geezzzz, everybody except for Peaceman and Wallstreetman -- hmmmm... both end in man .... seem to smell the coffee.

EDITED TO ADD: How could I forget FanofModerns!

Michael

FanOfModerns · April 28, 2004 8:46AM

<< Submitted coins to both NGC and PCGS at a show on the April 3rd weekend.... NGC was 12 day (received 4/2) and PCGS was a 15 day (received 4/5). Both are late.... NGC... "o sorry... our guarentee is listed as estimated you can pay more and wait....." at least PCGS gives you a free voucher for every day late and stands behind their product...

NGC sucks.... >>

Russ · April 28, 2004 10:49AM

<< EDITED TO ADD: How could I forget FanofModerns! >>

And, he magically shows up.

Russ, NCNE

EVillageProwler · April 28, 2004 10:58AM

Why, Russ, are you saying that FrattLaw = Michael = FanOfModerns? I thought that the popular notion is that FoM is really a CU employee. That means that FrattLaw works for HRH, or *is* HRH. But, I've seen both of 'em in person and don't believe it is possible that they are the same person.

Hmmm... I know that Michael isn't Carol either, 'cuz Carol is just too pretty to be a man and Michael is, well, not pretty enough to be a woman.

Can someone PUHLEEEZE help me reason through this?!?

TIA,

EVP

PS

FrattLaw · April 28, 2004 11:10AM

You know there might be something to this

FrattLaw's initials are MF -- backwards that seems to = FM = FanofModerns.

Hey that must be it! I AM FanofModerns and I really love PCGS and David Hall. If I had only known all along I would have never posted such filth and garbage about David and PCGS over the course of the past 2 years.

Damn I knew it -- FrattLaw must be the alter ego I have. He always gets me into trouble! I must seek help and escape from my law practicing, fact loving, ugly coin collecting (that one's for Feld) self and be who I am really meant to be -- a complete suck up and David Hall/PCGS's Fan Club President

Ah c'mon who am I fooling -- that'll never happen.

Michael

EVillageProwler · April 28, 2004 1:09PM

Hey Michael,

I think anyone who spends significant time online develops a bit of multiple personality disorder... I have it on good authority that looking at toned Peace dollars aggravate the problem!

EVP

airplanenut · April 28, 2004 1:30PM

<< All I'm saying is PCGS will at least give you a voucher (ok...maybe) if they do not meet the level of service you paid for... >>

If PCGS modern takes 70 days with an estimated 45, or economy 90 days with an estimated 70, you ain't getting NOTHING. Besides, as it's been pointed out, PCGS has a million loopholes out of the guarantee.

Instead of complaining about NGC, send those moderns to PCGS. Pay more, and tell us when they get back.

Jeremy

jom · April 28, 2004 4:03PM

Actually, EVP is Laura, Tonelover is actually Braddick who turns into Shiro when the moon is full. Then gsaguy is the same person as TDN who are both really just PQPeace on a good day. Then there is the Marguli/JamminJ connection which is to frightening to think about now.

I hope that clears things up.

jom

tgilliams · April 28, 2004 4:29PM

you're confused, ands incorrect

NGC....bad...... PCGS..... GOOD.....

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