depends on the service, in some cases you will get free submissions. Are you sure they missed a deadline? it is business days not days.....and if it was your first 10 or 6 free subs then u r SOL. In any event they were inundated by a special but have now caught up.......good luck
I had a deadline missed on the SuperExpress service just a month ago. PSA acknowledged they missed it WHEN I CALLED THEM questioning it. When they agreed, a voucher was issued that day for a free submission on the same service, valid for 6 months. No cash refund.
Comments
You pay for a service level and you expect it to be honored. Simple.
Cheers