CUSTOMERS ALWAYS REMEMBER A LITTLE KINDNESS!!
mojorob
Posts: 392 ✭✭
This is just a small little thing, but I figured it was worth mentioning.
This past Saturday I thought I had entered correctly approx. 50 new football submissions to the registry.
Well apparently I hadn't done something correctly which isn't surprising at all as I am rather technically challenged, so I dropped an email to CU asking about it.
With in an hour I had a very nice return email from a Cosetta Robbins.
Who mentioned the following:
Hi Kirk,
I show that your set came through for vaalidation today, 4/15 ............... Which it had as I had just resent it.
I have validated and processed that set so you could see the updates.
Please note that validations can take up to 3 business days ( if there is a time where you need it updated right away, just let me know).
I did not see a set with the title you mentioned come through other than today.
Please let me know if I have overlooked a set.
Thank you,
Cosetta Robbins
Collectors Universe
Anyway, the reason I mention this is there has been some grumbling re. PSA 's Customer Service of late.
I am sure some of the grumbling are justified.........however in this case, at least for me Customer Service came through with FLYING COLORS.
Even more so because, I most likely was in the wrong and had screwed up on my end and a Collector Universe Customer Service rep. took the time to look into my concern, help me with it and be kind in the process.
As mentioned, maybe not that big of a deal to many, as there was no monetary value at stake here but these are the LITTLE THINGS that add up and really make a difference to the customer.
THE CUSTOMER ALWAYS REMEMBERS KINDNESS!!
Funny thing is, by complete happenstance my yearly renewl came in the mail late yesterday.
I feel a lot better about writting that check to Collector's Universe because on one Cosetta Robbins.
For what it is worth.
Just a little hand of kindness makes a BIG BIG DIFFERENCE.
It really is rather rare these days.
I hope Joe O. reads this post.
Thank you again Cosetta!!
MojoRob
This past Saturday I thought I had entered correctly approx. 50 new football submissions to the registry.
Well apparently I hadn't done something correctly which isn't surprising at all as I am rather technically challenged, so I dropped an email to CU asking about it.
With in an hour I had a very nice return email from a Cosetta Robbins.
Who mentioned the following:
Hi Kirk,
I show that your set came through for vaalidation today, 4/15 ............... Which it had as I had just resent it.
I have validated and processed that set so you could see the updates.
Please note that validations can take up to 3 business days ( if there is a time where you need it updated right away, just let me know).
I did not see a set with the title you mentioned come through other than today.
Please let me know if I have overlooked a set.
Thank you,
Cosetta Robbins
Collectors Universe
Anyway, the reason I mention this is there has been some grumbling re. PSA 's Customer Service of late.
I am sure some of the grumbling are justified.........however in this case, at least for me Customer Service came through with FLYING COLORS.
Even more so because, I most likely was in the wrong and had screwed up on my end and a Collector Universe Customer Service rep. took the time to look into my concern, help me with it and be kind in the process.
As mentioned, maybe not that big of a deal to many, as there was no monetary value at stake here but these are the LITTLE THINGS that add up and really make a difference to the customer.
THE CUSTOMER ALWAYS REMEMBERS KINDNESS!!
Funny thing is, by complete happenstance my yearly renewl came in the mail late yesterday.
I feel a lot better about writting that check to Collector's Universe because on one Cosetta Robbins.
For what it is worth.
Just a little hand of kindness makes a BIG BIG DIFFERENCE.
It really is rather rare these days.
I hope Joe O. reads this post.
Thank you again Cosetta!!
MojoRob
0
Comments
People are quick to point out the bad things while goods jobs tend to just be taken for granted.
NOW on another note now that you have started a 60,s football set you need the contact Wolfbear for your membership in the FEAR THE FUZZ CLUB.
I have always found PSA's staff to
be quite helpful.
Nice post. It's nice to see the people
who take the time to post the good
things.
marc