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PSA guarantee policy

I just joined PSA's Gold Club & I sent in my 6 cards to be graded. They received them 3/22 & then sent them out 3/31. This is past their 7 day guarantee on their club offer. My question's are:

Is this considered past due?
Would they give me a refund?
Who would I contact about this?


I've been a lurker for awhile on the board, but have enjoyed many post's on here.

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