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Question: Heritage Online Auctions

I just purchased a slab of the "Exclusively Internet Auction" sale. The coin did not sell while the bidding was live. However, the coin was still for sale after the auction ended, but at a set price including the BP. (almost like a Buy it Now on eBay), I forgot what Heritage calls it. But anyways, now I look at the item and it says "Auction Closed" Sold For: Not Sold. I am just wondering what is going on here. I haven't received an email from them confirming my purchase of the coin.

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