Bowers and Merena Customer service?
davewang202
Posts: 246
Anyone else purchased a coin from B&M lately?
I ordered a coin from them a month and half ago, they sent me the wrong coin, I was rather displeased, then I found out that the coin I ordered was no longer available. I then sent the coin back, I sent it on Feb 20, the USPS just confirmed to me that the package was received by B&M on Feb 23. As of today, I have received neither a refund check nor a credit on my credit card. (It was charged to my credit card, but because the wrong coin was sent, I was promised a refund on my postage to send the coin back to them as well)
It's been a while, and I am gathering up a head of steam here. Wrong order, wrong coin, now problems with the refund. I know that CU just sold the outfit and the "big fish" are no longer with B&M, but this level of service is very dismal to me. Is my experience unique or is this a trend?
-One disgruntle customer who's thinking of packing up the coins he just bought at the latest B&M auction and sending it all back to them.
I ordered a coin from them a month and half ago, they sent me the wrong coin, I was rather displeased, then I found out that the coin I ordered was no longer available. I then sent the coin back, I sent it on Feb 20, the USPS just confirmed to me that the package was received by B&M on Feb 23. As of today, I have received neither a refund check nor a credit on my credit card. (It was charged to my credit card, but because the wrong coin was sent, I was promised a refund on my postage to send the coin back to them as well)
It's been a while, and I am gathering up a head of steam here. Wrong order, wrong coin, now problems with the refund. I know that CU just sold the outfit and the "big fish" are no longer with B&M, but this level of service is very dismal to me. Is my experience unique or is this a trend?
-One disgruntle customer who's thinking of packing up the coins he just bought at the latest B&M auction and sending it all back to them.
0
Comments
It seems that there were some problems with the transition, and the check was a bit late in getting to me.
I'll have to keep the coins I just bought at the Baltimore auction I guess...
They didn't refund my return shipping as promised, but the new promise is that shipping charge for my next order will be waived.... Unfortunately I don't collect Yap stone money from Micronesia.
Unless you are thinking of a very big and bulky order!!!!
TOTALLY RIDICULOUS!
<< <i>They SHOULD refund your postage money paid. You should not have to wait until the next time you order.
Unless you are thinking of a very big and bulky order!!!! >>
That was why I was thinking about the Yap stones of Micronesia.
They should, but I'm not so hard up on it that I'd go chase after them for the dime. Sometimes I would go after people for the nickel and dime stuff just for the principle of it if I feel that the other party isn't being honest and forthright. In this case, B&M is now being run by new owners, and they're being very apologetic for a problem that was left over from before their purchase of B&M. It appears to be an honest oversight, so I'm quite willing to let it go and leave it be, and take their word that they'll make it right in the future.