Buyer says he never received cards
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mr300bowl
Posts: 55
Sold a couple of PSA cards to a guy in California Feb 15th. He made immediate payment by Paypal and I shipped the cards USPS the next day. He e-mails me yesterday saying he has not received the cards yet. He also says he has not received cards from three other sellers on purchases made the same day. His address is a PO Box which makes me believe my cards and possibly the others may have been stuffed in the wrong box at his Post Office. He is demanding reimbursement even though no insurance was purchased.
I've been selling for 5 years on Ebay and have never had a negative ( ID mr300bowl). He will probably neg me if I don't reimburse him, about $50, but I sent the cards and don't feel I should be out the cards and the money. Can he go back to Paypal on this? What would you do if you were in my shoes? Any help would be appreciated.
Kurt
I've been selling for 5 years on Ebay and have never had a negative ( ID mr300bowl). He will probably neg me if I don't reimburse him, about $50, but I sent the cards and don't feel I should be out the cards and the money. Can he go back to Paypal on this? What would you do if you were in my shoes? Any help would be appreciated.
Kurt
Currently working on Football HOF Autographs, 1999 SP Signatures and other on the card autograph sets
0
Comments
Its a judgement call .
Good Luck.
As a seller, I usually purchase delivery confirmation for 55 cents on any lot of value or one that might be going to someone I'm not sure of. I've never had to use it, but I suspect it'd help.
"All evil needs to triumph is for good men to do nothing."
From personal experience, I have learned it is best to send high dollar items insured or delivery confirmation. Items under $50 I usually send uninsured, particularly if its to someone with a high feedback. Unknown, low feedback or other transactions that I'm uncomfortable with I'll also insure to be on the safe side.
I also use the situation to my advantage when possible by paying for high-dollar items through Paypal. That way I know if I don't receive my purchase, I can file a claim for reimbursement.
In your particular situation, I think you need to chalk it up to experience and try to work something out with the purchaser, up to an including a full refund. Based on your circumstances as I understand them, you're likely to end up with a neg. feedback which isn't necessarily the end of the world and there's also a high probability the guy will get a refund through Paypal.
I'm not saying its right, but at this point I suggest you make the best of a bad situation.
Good Luck.
Steve
I appologized and refunded both times
and explained that IF it ever showed up
for them to either REFUSE delivery so it
would come back to me
or
to then send the paypal payment back to me.
in BOTH cases, the buyers did receive their
items shortly after the refund, and they both
resent their payments to me with THEIR appology!
basically, I would refund and in the future, buy
delivery confirmation or require insurance.
~jeff
1954
Collector of Vintage Golf cards! Let me know what you might have.
If the "Ebay" auction is a legal binding contract and I mention in my legal binding contract that I am not responsible for lost, delayed, stolen, damaged mail UNLESS the buyer purchases insurance and or POD how can Paypal "charge me back"?
I use to work for Chevy Chase Bank in MD in their Charge Back department. We had similar scenerios. If the "Merchant" (seller) clearly displays policies with regards to Charge Card purchases there is nothing that can be done to the Merchant. Now depending on the dollar amount the Charge Card Company (Chevy Chase) would usually "eat" the charge, again depending on the cost and how long the customer was with Checvy Chase etc.
With the "law suit" that happened in NY, If Paypal is setting themselves to be "like" a Credt Card provider they need clear some things up.
I feel your pain.
Like 1954, when I've taken a firm, principled stand, I fought this battle and lost.
Like BigKidatHeart, when I've taken what initially appears to be a loss, it seems like the situation either gets resolved in a pleasant manner or I get "paid back" in some form or fashion. Sometimes its monetarily, other times through "good-will" created by trying to work things out.
My experience has been the vast majority of people I deal with when buying or selling vintage material are mature and responsible individuals who enjoy our hobby. Of course, there are some notable exceptions. For the most part, this applies to modern collectors as well but it seems the majority of the problems I've had involved modern card collectors.
Also, a couple comments about paypal transactions with international collectors. Be careful. In most cases, it is cost prohibitive to insure. I hold my breath whenever I send an expensive card to a pacific rim purchaser. As suggested by someone earlier, save the postage receipt and make sure it clearly identifies the destination. I had a buyer in Japan claim he never received a $150.00 card he paid for via paypal. I e-mailed him back that I had a "confirmation receipt" with the date the item had been shipped and supplied the receipt number; he either got the card or decided I had sufficient proof the item was sent to not pursue the matter further.
(edited to correct typos)
Scott
Edited for typo.
and hope it turns out for the best. Just Paypaled him back his refund and added if the
cards do show up to reissue payment,
Thanks again
Kurt
<< <i>Thanks for all the information guys. I'm taking the high road, going with BigKids advise
and hope it turns out for the best. Just Paypaled him back his refund and added if the
cards do show up to reissue payment. >>
Well, I'm sorry to be blunt, but that's just plain stupid. They have contact information available on eBay for a reason -- including phone numbers. USE IT! I have had this type of thing occur several times in about four years, as both a buyer and a seller. Its amazing what a personal telephone conversation can do to figure these things out. In every case as a seller, there was some type of problem on their end. Sometimes things get lost at the other person's home, office or wherever it gets delivered to. Other times, they'll simply forget that they did, in fact, receive it. Emails are impersonal -- people will sometimes say nasty things and sound belligerant when they really didn't intend to be. Perhaps a refund would eventually be necessary, but try a personal telephone call first. Good idea?
If this WAS "drmet" then a phone call would have cleared everything up.
Scott
Please let everyone know how this turns out for you.
Also, would you mind posting the buyer's ebay id and/or the ebay item number on the boards?
Thanks,
Tom
e-mails were polite and professional, so I doubt he is trying to pull one over on me. Again, I
know I shipped them, just trying to find out what my options where. Thanks for all the advice.
Kurt
PayPal Fined
Thereofre,all you can do is keep in touch and use whatever form of communication you already have going with the buyer and make an effort to produce for the best result even if a refund is required.
My Auctions
luckily i just watched "Catch me if you can," or else I would have no clue who you were referring to,
Always looking for 1957 Topps BB in PSA 9!
The questions is:
If I as a seller, inform the buyer that if he does not pay for insurance or another method to track his shipment, I can not be held responsible for lost, stolen, damaged and or late delivery of an item. Will you create a charge back to my account on a "nonreceived" dispute brought up by the buyer?
Of course I probably will not get an answer. **EDIT** (LOOK MA I WAS WRONG!!!)
It has not happened to me yet. BUT as I am getting ready to "plop" down a lot of money for cards to "resell" I need to find out how to "cover my butt". The easiest and cheapest seems to pay for POD (what 1.50) out of my own pocket for each sale over a certain amount.
Simple as that.
If they can't hang with it, then they are cheap and you are better off not dealing with them anyway.
Just my humble opinion.
Always looking for Topps Salesman Samples, pre '51 unopened packs, E90-2, E91a, N690 Kalamazoo Bats, and T204 Square Frame Ramly's
Thank you for contacting PayPal with your concern.
>
>The PayPal Seller Protection Policy requires that you verify the
>delivery of the item. You do not need to purchase shipping insurance
>to do this. I provide some helpful information below.
>
>Please always use an on line tracking number to verify delivery of the
>items you trade. I want you to be a successful PayPal user.
>
>I am sorry that this transaction is frustrating. The buyer will need
>to cancel this complaint, if you do not provide tracking. Please ask
>them to do so when the item arrives.
>
>Under the seller protection guidelines, we do require that valid online
>tracking be available should a non receipt complaint be filed. The USPS
>provides this service known as delivery confirmation for a small fee of
>45/55 cents and UPS, Fedex and Airborne also have the same service.
>With this method, we can track the progress and delivery of merchandise
>to the confirmed address without relying on the buyer to respond. Also,
>if the transaction amount is over $250.00, a signature confirmation is
>also required.
>
>Next time you ship you can get free delivery confirmation if you print
>your shipping labels from the USPS website (www.usps.com). This way
>you can stay compliant with our Seller Protection guidelines and still
>not have any additional cost to yourself or an expense to pass on to
>your buyers. All you need is a credit card and a printer. Here is the
>link to the USPS Shipping Label FAQ: https://usps.com/clicknship
>
>PayPal's Seller Protection Policy is designed to reduce the risk of
>reversals (a reversal, or chargeback, occurs when a buyer rejects or
>reverses a charge on his or her credit card) for sellers who follow
>specified risk reduction procedures. Please note compliance with the
>Seller Protection Policy is voluntary. However, if a seller chooses to
>engage in transactions not covered by the Seller Protection Policy, the
>seller assumes the risk associated with the transaction, as well as any
>chargeback liability.
>
>If you have any further questions, please feel free to contact us
>again.