Ebay buyer never got coins. What should I do??

newport

If you do not offer insurance and the buyer says he never received the coins what is my responsibility to the buyer? Thanks for your help. Adam from Miami

goose3

how much are we talking here?
why don't you offer insurance?

newport

It's a common coin at about 15.00, should have offered insurance but did not.

Barry

As a seller, if you did not offer insurance, you are responsible. If you did offer insurance, and the buyer declined it, he is responsible. IIRC, Armen Vartian covered this in his COin World column maybe a year ago. It has to do with UCC regs.

goose3

Barry's correct I'd say too.

Does this guy/gal have a problem with lost packages?? feedback ok???


refund his expenses and consider that a Very inexpensive goof.

Dog97

Somewhere in the federal mail order laws it says a seller is responsible for his buyers getting his merchandise. It doesn't make exceptions for not buying insurance or the Post Office losing or stealing it. It doesn't say a buyer must take a gamble in getting his merchandise that he sends you his hard earned $$$ for. Being that you probably charged $3-$4 for 1st Class shipping you could have easily spent $1.30 to protect both your seller & yourself but YOU took the gamble to save some $$ and I really don't blame you on a cheap coin.
Yeah I know he might be scamming you but he might not be. I didn't get a $5 coin one time and of course I hadn't bought insurance on a $5 coin cause I'm a tightwad too and the dealer told me so sad too bad and I thought he was scamming me & he thought I was scamming him but it arrived almost a year later and it was postmarked about 3 days after the action had ended.
You should refund his $$ or give him another coin, that's your responsibility.

291fifth

Since you didn't deliver the goods you have to refund his money and eat the loss. On cheap items it is probably less expensive to operate in this manner due to the high cost of insurance. It is just a cost of doing business.

mgoodm3

Don't give the buyer the choice. Have your policy as insurance for everything, no exceptions.

newport

Thanks for all your inputs....Thanks

gsaguy

What mgoodm3 said.

I have my buyers pay for insured mail and then I 'self-insure'. In other words, the package goes out insured for the minumum. If it gets lost, I give the buyer a full refund.

GSAGUY

nOoBiEeE

Simple, eat this one and call it a learning lesson. I ate it a few times...

UncleJoe

Refund.

I know you see it in most auctions but just because the auction states that if the buyer does not take insurance the seller is not responsible, it is pure bunk. The seller IS responsible for getting the goods to the buyer insurance or not. Just ask those who have had their PayPal and/or credit card reciepts reversed.

There was another thread on this sometime ago and most posters believed that the buyer was in the wrong but it doesn't work that way.

Joe.

tjkillian

What Dog97 said. I say either send another coin or refund his money. Insurance is NOT for the buyer, rather, it is for the seller.

Tom

aem4162

i ask for insurance if it's not offered and in the case of a seller who didn't take paypal, i asked for registered and insured shipping...i had a bad experience with a seller once

relayer

I've only had 1 coin lost and 1 damaged, both under $50. I just sent them a check for a full refund (with S/H) and then I block them from bidding.

I got to buy this one back for $30

LucyBop

<< <i>(with S/H) >>



9 dollars?

CoinHunter2003

As a coin buyer only - I won't buy unless insurance is offered. It really doesn't bother
me to pay you the extra $1.30 for isurance - I want the coin. Here's what I look for
in an auction. Insurance "offered". Or, buyer pays ALL shipping costs. I also check to
see how much S&H is. If some of my EBay dealers can send a slabbed Morgan dollar
to Anchorage, Alaska for 3.95 why can't everyone? Hope this helps.

Alex at Home: Where the temp is 42 degrees above zero under cloudy skies in Anchorage.

relayer

<< (with S/H) >>


9 dollars?

---------------
No, because these weren't insured.

I have 2 prices for S/H on slabs. $3.95 for coins up to 50c and $4.50 for $1 coins (because they weigh 1 stamp more)

Now if you want to bet the post office they will lose your $250 coin, then you have to pay $4.50 more.