PSA Customer Service answer on Turn Times
GoSoxBoSox
Posts: 1,103
I just called PSA customer service and they told me they calculate turnaround times based on the date they actually check the submission in to the system, not the date they receive the submission at Newport Beach.
I thought that was interesting. So based on the current happenings around check-in delays does that raise any eye-brows around here?
I'm not saying PSA is trying to avoid missing turn times since they're current very busy by delaying check-in, but the thought crosses my mind. I mean....when they finally get around to checking in the submissions why wouldn't they just use the retroactive date they received the submission? That only seems fair to me.
I thought that was interesting. So based on the current happenings around check-in delays does that raise any eye-brows around here?
I'm not saying PSA is trying to avoid missing turn times since they're current very busy by delaying check-in, but the thought crosses my mind. I mean....when they finally get around to checking in the submissions why wouldn't they just use the retroactive date they received the submission? That only seems fair to me.
There is a fine line between "hobby" and "mental illness"
0
Comments
They are blown out.
Get over it.
Loves me some shiny!
They start the clock when you reach the counter, not the line.
I agree, I'll take the $5 special....I can wait. If someone needs it faster, pay the extra.
<< <i>Wait til the post office hears this. They can claim 3 minute wait during the Christmas holidays.
They start the clock when you reach the counter, not the line. >>
That is the dumbest comment I've ever heard. What kind of an anology is that? I had "reached the counter" when they received my cards. Like I said in previous threads on this topic, I'm not saying this because I'm worried about something of mine being "late". I just think it's pretty hard to miss a turn around time if you calculate this way. That's all.
I agree with packCollector. They may be hitting turn times anyway, I don't really know.
edit: typo
Justin
NAXCOM
My last order of 50 cards - received by PSA on 2/9. . . .entered into system 2/13. . .grades posted 2/19. . .order shipped on 2/20. . .by my calculations, that's 9 whole business days from receiving the order to shipping my order.
Until the delay in order entry starts to become a factor in missed turnaround guarantees, I think your energy is best spent almost anywhere other than worrying about this.
Mike
1954
<< <i>Ya'll got a $5 special.
They are blown out.
Get over it. >>
Oh...okay. Since you say so I guess I'm ready to get over it now. Thanks for the valuable input murcer.
Thats hurts!
My caustic wit only stings when repeated by other's. It's like you dont care or something.
Loves me some shiny!
Please mark the service level on the outside of the package where it is easily seen.
We've always asked that people do this but the majority don't.
The reason behind this, if you have an express order that is clearly marked, the receiving department can grab that package first.
Also, we are doing everything possible to get caught up as quickly as possible.
Carol
Collector
Topps 58,59,60,61,62,63,64 Sets
Fleer 60, 61-62 Sets
I agree. I'll take saving money over saving time any time.
Skycap