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Davalillo booted

My good friend, Jim Crandall, has been botted from the PSA message boards. Though a sometimes controversial figure, Jim is among the upper echelon of advanced collectors -- one with an extensive network of dealers, insiders and professionals with whom he regularly interacts. His sometimes negative posts here are largely done solely to advance PSA's efforts to remain the premier sportscard grader in the marketplace. Though there are many out there who are happy with PSA's current positioning in the marketplace, there are numerous advanced collectors, like Jim, who challenge PSA to remain the top sportscard company for years to come.

There have been numerous questions and concerns with PSA's business model over the past two years, despite CU's overall rebound in the stock market. The WIWAG scandal, the flight of two of PSA's top graders, seeming discrepancies by PSA in grading of cards (just ask Gator or others about the nuances, sometimes non-existent between 8s, 9s and 10s that get cracked out and re-submitted), and questions/concerns about potentially altered cards slipping their way into PSA holders.

Despite my happiness overall with PSA's product, and their new innovations, I, too, would like to see PSA continue to improve and unquestionably be the best sportscard grader in the hobby. That individuals like Charlie Merkel and Dmitri Young have switched even some of their collections over to GAI only underlines potentially competitive threats that PSA faces in the long term. Whether this is a continuing trend remains to be seen.

Nonetheless, Jim is a great collecting friend, and I have enjoyed speaking with him both on and offline about sportscards. We have engaged in multiple deals over the past two years, and I am shocked and saddened that Joe Orlando would ban Jim from these boards.

MS
I am actively buying MIKE SCHMIDT gem mint baseball cards. Also looking for any 19th century cabinets of Philadephia Nationals. Please PM with additional details.
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Comments

  • Why did he get Banned???
  • I was shocked to get the following e-mail from Jim this afternoon.

    "Tom,

    If you can believe it, I think Joe Orlando has prohibited me from posting--kind of unbelievable but its obvious they do not want my message getting out.

    Hope all is well with the baby.

    Jim"


    I think Marc represented the situation very well. If PSA truly banned Jim from posting I for one think they are out of line. This is a place to share idea's, opinion's, and hobby news. When we take any of these three topics so serious that actions like this are taken it harms all of us.

    I like PSA very much as they are the ONLY grader for me. But I must say I like Jim Crandell more. He is a true friend and I value his opinions and tremendous contribution to this hobby. Like it or not, Jim is a top-notch collector and is very well connected to dealers. Unfortunately he seems to make himself the voice for others who are not willing to be named. I sometimes wish he didn't do that because he's fighting a battle he can't possibly win in this forum, but he's a big boy.

    If Jim is forced to stay away it is our loss as a group of people that strive to learn as much as we can about our hobby.

    LET JIM STAY!!! Kicking him out only makes these issues worse!!!

    Tom Papa
    There is a fine line between "hobby" and "mental illness"
  • jackstrawjackstraw Posts: 3,762 ✭✭✭
    i hope none of charlie or dmitri's 9.5's do this in their holders?

    image
    Collector Focus

    ON ITS WAY TO NEWPORT BEACH, CA 92658
  • kobykoby Posts: 1,699 ✭✭


    << <i>Why did he get Banned??? >>



    I think it was for all the unsubstantiated rumors that he has posted on these boards. He post false information about WIWAG, the grading scale and a major collector and all of these rumors were proven to be wrong.

  • theBobstheBobs Posts: 1,136 ✭✭
    Over/Under on this thread = 125.5
    Where have you gone Dave Vargha
    CU turns its lonely eyes to you
    What's the you say, Mrs Robinson
    Vargha bucks have left and gone away?

    hey hey hey
    hey hey hey
  • Glad to hear, if this is true. A truly arrogant person. I am surprised that it took this long.

    182 is my pick (more likely this thread will be killed before).


  • << <i>

    << <i>Why did he get Banned??? >>



    I think it was for all the unsubstantiated rumors that he has posted on these boards. He post false information about WIWAG, the grading scale and a major collector and all of these rumors were proven to be wrong. >>




    Proven by who to who? Please koby. Let's not start this garbage again. It's a case of he said, she said. Nothing will ever be proven conclusively.

    That's were Jim is at fault. He should just hold his tongue since nothing will ever be proven and people here will only bash him for stating what in his mind is fact.

    But getting banned for this is ridiculous? None of us should be banned for little things like this.
    There is a fine line between "hobby" and "mental illness"
  • ejguruejguru Posts: 618 ✭✭✭
    Since Jim is banned from posting, I'll go a little lower: 107.
    "...life is but a dream."

    Used to working on HOF SS Baseballs--Now just '67 Sox Stickers and anything Boston related.
  • People who act like d*cks every time they post shouldnt be shocked when PSA pulls the plug.
  • love him or hate him, agree or disagree, his posts were often subversive towards the well being of PSA in general. this, i couldn't understand given his large financial comittment on the PSA name. his concern , related to the future viability of PSA seemed genuine although misguided. either way, his status as an advanced collector is irrefutable and his more constructive posts will be missed by this collector. i had watched these boards for a long time before posting on them , a DAVALILLO post was what prompted me to suscribe to these boards. i rarely agreed with some of his "off topic" views but he did spark some interesting debate as well as unprovoked attacks. JOE ORLANDO came under some serious and potentially damaging fire from DAVALILLO, despite this fact , i am surprised by joe's decision. it is undeniably going to be alot more quiet around here. i was truly interested in how DAVALILLO would fare in his unlikely quest to complete 100 vintage sets in PSA 8 or better. it will be interesting to see if he winds up converting his collection to a PSA competitor , i wouldn't bet on it.
  • I guess I missed his really constructive posts.
  • You didn't miss anything. He deserved to be booted.


  • While I think that Davalillo did sometimes create controversy,I think that he was on the pulse of our hobby more than most and probably well informed considering his connections.I would have to agree with Mikeschmidt amd Gosoxbosox in that if he is really banned,this is not a good thing for the forum boards.He did not seem to use personal attacks but instead asked the hard questions of PSA's management.Now I wonder what we can say and what would be construed as too harsh when we question PSA's methods or status on a particular issue.I hope for the boards sake,he will be reinstated after a time.

    Vic
    Please be kind to me. Even though I'm now a former postal employee, I'm still capable of snapping at any time.
  • aconteaconte Posts: 2,053 ✭✭✭
    Dav has been proven correct with his comments on D. Young. I agree with MS's comments above.
    While some things could of been handled differently by all, banning him was not a good idea...
    if that is what has happened. Jim deserves better!

    aconte
  • I did not agree with much Dav had to say. I thought he was more eager in stirring the pot, than actually improving PSA. It is also apparent that he had a personal problem with Joe Orlando as evidence by his recent comments on the SGC board (scroll toward bottom). For someone that seemed to be so successful in the business world, I always have found it strange and alarming that he was more interested in badmouthing Joe than finding a true solution to problems with him. My guess is that Joe finally was pushed over the line.

    Even though I didn't agree with what he had to say and certainly with the tone he used to say it, I never like to see censorship.

    It is so funny how serious some people take this stuff.

    Those are my 2 cents....from this small collector
  • VarghaVargha Posts: 2,392 ✭✭
    I'm sorry to see him gone. Sweeping issues under the carpet doesn't make them go away.
  • kobykoby Posts: 1,699 ✭✭
    One of the biggest problems has been eliminated.

    There are ways to present issues. Davalillo was not trying to present issues as much as he was trying to stir trouble. You can't take rumors and lies and present them facts on these forums.

    1. SGC merger with GAI
    refuted by president of SGC

    2. half point system
    refuted by president of PSA

    3. wiwag issues
    refuted by DOJ reported by dude

    4. D. Young converting collection
    refuted by D. Young's buyer

    Time and time again, Davalillo has been wrong about these rumors that he has presented as facts. While there is nothing wrong with bringing up subjects that relate to this hobby, his presentation of these issues was counterproductive to what he was trying to achieve. I am glad that the company has agreed to rid of this destructive behavior.
  • 1420sports1420sports Posts: 3,473 ✭✭✭
    I am very interested to see how the folks at GAI view this situation. There are 20K plus high end PSA cards that have the potential of being crossed over to them with the collecting world watching. Well, some will be watching including myself.

    I do not know Jim at all. He seemed a little too self serving for my taste but what are you gonna do. Ban him?

    He still has one of the biggest PSA collections and his comments on this board were not ones that would warrant suspension.

    Joe Orlando made a dumb move by banning him.
    collecting various PSA and SGC cards
  • FBFB Posts: 1,684 ✭✭
    Yeah - I just received confirmation from Jim that its true. A sad day indeed...

    But, like I told him - I didn't agree with everything that he said and when I didn't - I usually just steered clear of the thread and avoided adding flames to the fire. But, that was my choice just as Jim made his choices. I didn't and don't see a need to ban him.

    Dav definitely walked a fine line when it came to bringing up subjects that I'm sure PSA would have rather seen disappear. Does that make him a bad person - no... But, did that make him a thorn in PSA's side - probably yes... Since this is PSA's Board - it is there option to take their board and send Jim home.

    Just an aside... Bingo - if we got rid of every arrogant person on this forum - there'd be less than a dozen people left!!!
    Frank Bakka
    Sets - 1970, 1971 and 1972
    Always looking for 1972 O-PEE-CHEE Baseball in PSA 9 or 10!

    lynnfrank@earthlink.net
    outerbankyank on eBay!
  • FBFB Posts: 1,684 ✭✭
    Yeah - I just received confirmation from Jim that its true. A sad day indeed...

    But, like I told him - I didn't agree with everything that he said and when I didn't - I usually just steered clear of the thread and avoided adding flames to the fire. But, that was my choice just as Jim made his choices. I didn't and don't see a need to ban him.

    Dav definitely walked a fine line when it came to bringing up subjects that I'm sure PSA would have rather seen disappear. Does that make him a bad person - no... But, did that make him a thorn in PSA's side - probably yes... Since this is PSA's Board - it is there option to take their board and send Jim home.

    Just an aside... Bingo - if we got rid of every arrogant person on this forum - there'd be less than a dozen people left!!!
    Frank Bakka
    Sets - 1970, 1971 and 1972
    Always looking for 1972 O-PEE-CHEE Baseball in PSA 9 or 10!

    lynnfrank@earthlink.net
    outerbankyank on eBay!
  • MantlefanMantlefan Posts: 1,079 ✭✭
    While I have not always agreed with Jim, I do not think his posts warrant his dismissal from the boards. Jim raised some controversial issues which led to many threads with over a hundred posts. He stayed away from personal attacks and in his own way, he tried to improve PSA. Don't forget, he has over 20,000 PSA cards and he has a big interest in PSA remaining strong. Yes, I did not like his "rumor" posts, but his discussions about the WIWAG cover-up, PSA grading policies etc are points that deserve mentioning. In politics, they call it "loyal opposition" and without a discordant voice, things get dull in a hurry.
    Frank

    Always looking for 1957 Topps BB in PSA 9!


  • << <i>One of the biggest problems has been eliminated.

    There are ways to present issues. Davalillo was not trying to present issues as much as he was trying to stir trouble. You can't take rumors and lies and present them facts on these forums.

    1. SGC merger with GAI
    refuted by president of SGC

    2. half point system
    refuted by president of PSA


    3. wiwag issues
    refuted by DOJ reported by dude

    4. D. Young converting collection
    refuted by D. Young's buyer


    Time and time again, Davalillo has been wrong about these rumors that he has presented as facts. While there is nothing wrong with bringing up subjects that relate to this hobby, his presentation of these issues was counterproductive to what he was trying to achieve. I am glad that the company has agreed to rid of this destructive behavior. >>



    2 - If I'm not mistaken, Joe did acknowledge that PSA was thinking about the 'half-point ' system and had approached some of its dealers to gauge their acceptance levels. PSA eventually backed off but Joe in a posting on this board did also acknowledge that is it something that PSA can do at another point in time.


    4 - Dave Bailey (Dmitri Young's buyer) actually confirmed that some of the collection had been converted to GAI slabs.

    As for #1, just because SGC's president said there were no talks, doesn't mean it never happened. Seems to me that another President of slightly great importance once denied any connections to a tie, a cigar and a blue GAP dress.

    And #3, until there is full disclosure on the WIWAG issue, the whole incident will be card collecting's version of the grassy knoll.
    Collecting Basketball Hall of Fame Signatures
  • jaxxrjaxxr Posts: 1,258 ✭✭
    Censorship is a tough issue.

    If posts are unethical, vulgar, not legal, or such,...perhaps a ban is in order. If posts contain rumors, wrong facts, dumb thoughts, controversy, and so on....a ban may be too harsh.

    The aforementioned qualities of a post may or may not apply to Davalillo. I do not know him except from the boards and a tentative card transaction of which he never followed up with a second e-mail reply. Those of us with no real first-hand exposure are left to form opinions based on what we read and our judgments of that. I would guess he might be a bit arrogant or aloof, based on some posts/views on vintage interpretation, and wanting special treatment for inclusion of cards which show up as already registered via the registry. Maybe he's a Prima Donna, maybe not, but SO WHAT !!!

    No one can deny he is an advanced collector with an outstanding collection. Whether we agree or not with his views, they are entertaining at the least, if not informative. It seem a shame no compromise or something could be worked out with PSA.

    A final thought,.... regardless of how any of us feel about this ban or any other board rule or policy,
    PSA provides this fine meeting place, free of charge, they own it and control it and make the rules. Overall by far, the best info area for card collecting.



    image
    This aint no party,... this aint no disco,.. this aint no fooling around.
  • RobERobE Posts: 1,160 ✭✭
    Didn't Joe ask Jim to call him because he was at a loss for words?

    And Jim said to Joe "Thanks for making my day"

    What happened.....Did this conversation take place or what?

    I don't remember Jim being anymore or any less outspoken than usual for him to be banned today.

    What was the final straw?

    You might not agree with what someone has to say or even how they say wether right or wrong but you have to respect someone who took the initiative to ask a question or address an issue.There's no real harm in that but you have to admit that some things do in fact get way out of hand at times.


    You might not agree with him or even like him all the time but he seems to be a good guy from the few times we've chatted IMO.I was glad to have exchanged a few emails with him and it was all positive.


    Hopefully Joe and Jim can resolve this without an audience and we can all carry on with Jim included.


  • CWCW Posts: 1,213 ✭✭✭
    I might not have always agreed with Jim, and I could never
    relate with his rule of buying ONLY PSA 8's, but I don't
    think his posts on the boards warranted banishment. He never
    used bad language, never made personal threats, and most of the
    time he didn't initiate the name-calling. I think he honestly
    believed all the "rumors" he posted about, and like MS said, his
    intentions were usually to make PSA a better company. Why would
    he shoot himself in the foot and make things up or try to create
    negativity towards PSA? He has more invested in PSA's name than
    most here on this forum.

    Cut Jim Crandall some slack. He should be allowed to post here.
  • I really do not understand the support Davaillo
    has managed to continue to garner on these
    boards over the years. You know, If you slap a dog,
    enough times it WILL BITE YOU!
    (even a nice dog!)

    Is he "respected" just because he is rich and has a lot of cards?

    I just do not care about that because he reguarly
    showed what a pretentious, arrogant jerk he really was.
    That soured me on ANYTHING he had to say.

    So, like many (some that will not publically admit it)
    I am NOT going to miss him!


    *(in case you did not know, btw, he earned all that
    great fortune by running a successful business for
    many years....)
    image
    imageimage
  • kobykoby Posts: 1,699 ✭✭
    It will be interesting whether Davalillo decides to cross his cards to another company. IF he does this, I think the effect it will have on PSA will be minimal.

    Currently, the PSA registry has 8554 sets. If Davalillo took his 100 registered sets elsewhere, this would still leave 8454 sets on the PSA registry.

    On the other hand, the effect that it would have on another company would be quite dramatic.

    GAI does not have a registry, so Davalillo's 100 sets would start them off with a bang.

    Currently, the SGC registry has 503 sets. If Davalillo transfered his 100 sets to SGC holders, the SGC registry would grow by a significant twenty percent. This type of growth would probably otherwise take a company like SGC more than thirty-six months.

    Hopefully, someone will be kind enough to post the crossover results.
  • well jims getting booted is as simple as this there are 2 kinds of crazy people out there. someone who strips naked and takes a dump in the middle of THERE living room . the other is a man who does the same thing in YOUR living room. the first one doesnt matter a whole lot. the second you are forced to deal with. this is psa's board and joe orlando is the president what did everyone think was gonna happen when he took on joe on this forum?
    no shocker to me or anyone else with common sence
    dave

  • i agree that all of DAVALILLO'S most infamous rumours have been refuted by reputable sources that confirmed the true facts. this is why i am suprised by JOE ORLANDO"S decision to boot him. it may well have been personal on JOE's part, but let's face it if someone came to your house and made unsubstaniated attacks on you, i'm sure you'd throw them out. sadly, due to DAVALILLO's "i heard" statements i don't think his collection was as celebrated by PSA as it should have been. i feel DAVALILLO couldn't see past that and felt he was being disregarded and this is what fueled his desire to stir the proverbial pot. not that i wanted any of the rumours to be true, and i really didn't care about the DMITRI conversion issue because i would still submit to and buy PSA if one or two major collector's decided to convert to any other company out there, i waited to be convinced and i waited and waited....DAVALILLO almost seems like a tragic figure . i think he'll be missed on these boards for a variety of reasons. one reason being; is that i'm convinced that some people actually enjoyed the nonsensical aftermath caused by some of his posts.
  • His posts were tiresome. Constantly griping. And the only time I had personal interaction with him, he came across as pompous, arrogant and obnoxious. Good riddance.
  • kobykoby Posts: 1,699 ✭✭


    << <i>i don't think his collection was as celebrated by PSA as it should have been. i feel DAVALILLO couldn't see past that and felt he was being disregarded and this is what fueled his desire to stir the proverbial pot. >>



    I think you hit the nail on the head here. Hopefully, a smaller company will give Davalillo the respect that he thinks he is due.

  • I don't miss Davalillo or BOTN but I do miss CrazySC and Zardoz51
  • I havent liked most of Dav's posts as I said in another thread, but as I also said I dont think someone should be censored for voicing opinions that are controversial either. I would very like to hear Joe Orlando's explanation of why he was booted, I think he should at least post his view of why Dav crossed the line and was subsequently banned.

    EO


  • << <i>I don't miss Davalillo or BOTN but I do miss CrazySC and Zardoz51 >>

    difference is that sol and paul were not kicked off the boards like jim and greg were.
  • jackstrawjackstraw Posts: 3,762 ✭✭✭
    is this really a variation?

    image
    Collector Focus

    ON ITS WAY TO NEWPORT BEACH, CA 92658
  • i'm not sure, but i hope ol' claude wasn't going commando that day.
  • EOMINT,
    the problem with that logic is that
    he was not just "voicing his opinion"
    He was using false statements, rumors
    and attacks to try his best to "start a fight"
    with Joe because (I suspect like many) Joe
    did not kiss his ass and give him what ever
    he wanted.
    IF he really cared about the industry or the hobby
    or even his investment of PSA cards, he should
    have TALKED TO JOE about these things
    but instead he chose this very public forum
    (owned and run by PSA) to strut his pompous ass
    all over the place.

    Joe put up with it a LOT LONGER than most of us
    would have, I assure you.
    imageimage


  • << <i>is this really a variation? >>

    no this is.
    image

    image
    imageimage

  • <<I really do not understand the support Davaillo has managed to continue to garner on these boards over the years. You know, if you slap a dog enough times it WILL BITE YOU! (even a nice dog!)>>

    I couldn't have said it better myself.


    The fact is that at this point this is JOE's house and if you bash someone in there own house enough sooner or later you will get evicted and jim just got the boot. PSA provides these message boards for all of us to use for free so if you come on these message board and bash the head of PSA it's PSA's right to kick you off plain and simple.

    This is my opinion and nobody has to agree with it.
    Paul.
    Check out my new web site: Monsters of the Gridiron
  • BIGKIDATHEART,
    why dont you tell us how you really feel about jim lol
    dave
  • I think he was booted because he didn't have an icon.
    Say.....Steinbrenner?


  • << <i>BIGKIDATHEART,
    why dont you tell us how you really feel about jim lol
    dave >>

    You know what, I did not really care one way or
    another about him or his collection
    until I kept reading how arrogant and piissy
    his would get with others
    mostly about how great he and his collection was
    and how we were all basically pee-ons below him
    that he was gracing with his presence here.

    Give me a damn break!
    No one is that important.
    Give me a humble, friendly person any day of the week.
    period.
    ~jeff
    imageimage
  • gaspipe26gaspipe26 Posts: 1,614 ✭✭✭
    Really dont care either way. I wont miss him. He never said anything I thought was important or insightful. Just alot of horn blowing and "look at me" posturing.
  • aconteaconte Posts: 2,053 ✭✭✭
    superpunk (Paul),

    got your pm. I'm having pc troubles so I can't reply. I'll try to respond to your question on red man's
    on Monday. Sorry.

    aconte (Tony)
  • BugOnTheRugBugOnTheRug Posts: 1,611 ✭✭✭


    << <i>Ever get the feeling on these boards that Joe O. is the basketball ref, and Rasheed Wallace (Dav) is in his face???????? >>



    I mentioned this on Friday and .............well we now know................

    The one part I don't understand about Dav is this:

    Jim apparently does very well in having vast resources to rely on. Usually, those with vast resources have acquired them via a very PROFESSIONAL work ethic, demeanor, mannorism, and style. This is the rub. You don't become successful by airing out dirty laundry in front of an audience that includes every joe-schmoe around.

    A truely PROFESSIONAL person would conduct themselves by going behind the scenes, closing doors, and using tools like PRIVATE EMAILS, PRIVATE PHONE CALLS, etc. to get a concensous from the big players on this board and then formulate a strategy from there.

    I have to admit that Dav's approach on these boards has, IMO, hurt his cause. For example MS is quite an expert on many card and PSA issues but doesn't come off like PSA owes him the world. He's intelligent in his conversation..........hence respect.

    There's a right way and a wrong way to pursue Dav's issues. And in the end, if he is not satisfied with answers regardless of XXXXX PSA cards, WIWAG, etc., he needs to move on. If I'm passionate about an issue and can't nudge it the way I think it should be or could be, I'll need then to think outside-the-box and move on.

    BOTR
  • qualitycardsqualitycards Posts: 2,811 ✭✭✭
    I just came back and saw an Email from Dav about his ban. Jim's really not a bad guy, he's very passionate about his collection, and sometimes that passion rubs others the wrong way. I never heard of him not honoring a deal that was made or bouncing a check or playing games. All transations were busineslike and done as was agreed. His posts perhaps stirred the pot now and then but at least it got responses and had many contribute to them. I would prefer that over an apathy filled board...jay


  • << <i>Really dont care either way. I wont miss him. He never said anything I thought was important or insightful. Just alot of horn blowing and "look at me" posturing. >>




    Thanks Bob. You saved me a few keystrokes by typing it for me! image

    JEB.
  • RobERobE Posts: 1,160 ✭✭


    << <i>

    << <i> Jim's really not a bad guy, he's very passionate about his collection, and sometimes that passion rubs others the wrong way.Q]


    >>



    Thanks JEB & GGG.Jay, you saved me a few keystrokes by typing it for me! image

    That's two Pepe's Pies for Jeb and Jay!

    BTW- I see that someone finally hit the over 50% on the Pepe master set.







  • First, I want to say that I will miss Davalillo. He was all that everyone has already said about him for sure, but at least he stirred up interest. He also went overboard in his spat with Joe, particularly his posts on the SGC board. And so I understand why Joe banned him. Thsi is the PSA board after all, so don't get into a pissing contest with the owner.

    Jim has a great collection of PSA cards, and he has worked very hard on it. But he has certainly stepped on toes along the way, and he does seem to have a way to be like a bull in a china shop.

    From others posts that I couldn't find, it sems that Dav's problems with Joe began when The registry board wouldn't let him put cards in his set taht were still registered in other sets, w/o checking with the other person first.

    I see on the SGC board linked in an earlier post that Dav says that GAI and SGC grade better than PSA, and that he might consider switching his collection. Below I found some links from over a year ago where Dav said he wouldn't deal with any dealers who sold GAI, and that Joe Orlando gave such better customer service than Rocch. I found them very interesting.

    Dav says Joe is much better than Rocchi

    Dav threatens dealers who deal with GAI
    Ole Doctor Buck of the Popes of Hell

  • IMHO. I think Mr Orlando and Jim could have worked this out....this is silly and should not have even gone this far...

    Let's cut through the chase and forget about WIWAG, grading accuracy, or whatever for a second...

    It is obvious Jim (Dav) wants his collection to remain in PSA holders. He didn't come on this board to promote another grading company at the expense of PSA or to announce he's crossing over his collection. There is no doubt where his loyalties are...they are with PSA. If you look past his negativity for a moment and really, really read his posts on this board and the SGC board, I think you'll realize this as well.

    If I am the President of a company and one of my biggest clients has a problem with me, my employees, or my company in general, well guess what....I am going to resolve the problem...after meeting/calling the customer...he/she is going to walk away satisfied or at least have a game plan for satisfying the customer in the long term. He's a customer and the customer is always right, even if it means kissing his ---, customer service rule #1, end of discussion IMO.

    There's too much of a us against them in this hobby. The bottom line is we all collect cards not labels. Don't mean to sound corny here but if your thing is PSA, SGC, BVG, or whatever, then I hope your happy with the service and your cards.

    Gold Coins
    Silver Coins

    e-bay ID: grilloj39
    e-mail: grilloj39@gmail.com
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