Is Heritage's Internet bidding AFU? updated w/Heritage's response
Barry
Posts: 10,100 ✭✭✭
Something strange happened...
Yesterday, I placed an Internet bid on a lot in Heritage's auction just beginning now. Internet bidding closed yesterday and I had the high Internet bid. About 30 minutes ago, I received an outbid notice from Heritage. How is it possible I was outbid, if the Internet bidding closed yesterday? Anyone else experience something like this?
Yesterday, I placed an Internet bid on a lot in Heritage's auction just beginning now. Internet bidding closed yesterday and I had the high Internet bid. About 30 minutes ago, I received an outbid notice from Heritage. How is it possible I was outbid, if the Internet bidding closed yesterday? Anyone else experience something like this?
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They're strange. I don't think they know what's going on under their own roof. Maybe you saw my thread about having to call to pay
them 4X with my credit card # for FUN internet auction wins. Finally got everything almost 3 weeks after the auction.
Great transactions with oih82w8, JasonGaming, Moose1913.
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#1 Bid By Internet!
You bid on-line in all of our upcoming sales. Every lot is listed with full descriptions, and most lots have high quality images. Bid now at our auction page. For Signature auctions, Internet bids will be accepted until 10:00 PM CT the day before the live auction session takes place.
#2 Bid By e-Mail! You can also e-mail your bids to HNAI at bids@heritagecoin.com. List lot numbers and bids in columns, and include your name, address, phone, customer # (if known) and dealer references, as well as a statement of your acceptance of the Terms and Conditions of Sale. Email bids will be accepted up to 24 hours before the live auction.
#3 Bid By Postal Mail! Simply complete the Bid Sheet with your bids on the coins you want, sign it and mail it in. If yours is the high bid on any lot, we act as your representative at the sale and buy the lot as cheaply as competition permits. Also, don't forget to use CompuBid to help you limit your total expenditure. Mail bids will be accepted until 2 days prior to sale date.
#4 Bid In Person! Come to the auction and view the lots in person and bid live on the floor.
#5 Bid By FAX! Follow the instructions for completing your mail bid, but this time FAX it to (214) 443-8425! FAX bids will be accepted until 3:00 p.m. CT the day prior to the sale date.
#6 Bid Live By Phone! Call 1-800-US-COINS! If you are the high Internet bidder on a lot over $4,000 you may bid by phone if you contact us the day before.
#7 TeleBid By Phone! Call 1-866-TELEBID from anywhere in the world using a touch tone phone and bid as if you were on our web site. You can place proxy bids, check on your bids, check on your consignments, find out sale information, and research our auction prices realized database. All you need to do in order to use this feature, is set a four digit PIN number in your personal profile.
Because of the many avenues by which bids may be submitted, there is the real possibility of a tie for the high bid. In the event of a tie, Internet bidders, within their credit limit, will win by default.
Sorry I don't see anything listed that would allow one to bid less than 24hrs before the auction starts unless its a phone bid over $4k.
<< <i>Are you sure it was closed yesterday? I just put one in today closing in an hour. >>
Yes. This was for a lot that went to follor bidding yesterday. Lots going to the floor today were still open for bidding until 10 PM last night.
The coin start prices seemed to have updated on eBay to reflect what they closed at on Heritage.
I'm right there with you. Had a high bid in last night. Checked this morning...still high. Just got an email of outbid for a coing going off this afternoon. So maybe it was a phone or email bid? Even so, sounds like a phone call can trump all bids prior to the auction starting?
Keoj
I am pretty sure they have changed something with the way the eBay bids are done.
Like taking the high bids at Heritage once internet bidding closes and then comparing them to the high bid at eBay and then changing the staring bids at eBay to the next level over the current high bid.
keoj
Check it out Heritage-eBay.
I suspect the emails are the culprit. They were sent out too late. In other words the bidding was still open when the emails were queued up but maybe not sent right away. May have something to do with that new virus which is slowly down the net, especially email.
Thank you for your question. Internet bidding on this lot ended at 10 PM
Central Time last night, and you were the high bidder at the time.
However, Heritage does accept mail bids regardless of when they come in as
long as they get to us before the floor auction starts, and we also accept
podium bids placed at the site of the auction. Both of these bids are
entered into the same system that handles internet bidding, and as a
result an outbid notice like the one you saw will be generated. In this
particular case, you were outbid by a podium bidder who was in turn outbid
by a floor bidder.
The notice you received implies that it is still possible to bid on this
item through the Internet. This is clearly incorrect, and we will change
this notice as soon as we can.
Thanks,
Stewart Huckaby
#3.... Mail bids will be accepted until 2 days prior to sale date.