Mechanical Errors #^&$*&%*&$*&#^

packCollector

I sent in a card for a mechanical error. the card was discussed on another thread , it was a 69 topps orr labeled as opc. My question here and it's probably more my frustration speaking right now. Since mechanical errors are exactly that an error, shouldn't these be a high priority to get fixed and out the door. I am always happy with the serive I receive from PSA but why does it take 2-3 weeks to fix a mistake? It makes me feel like , well we aready have your money so you will get it when we get a chance.

dbj77

I think many people have expressed their concern over PSA's customer service, or lack thereof................

ctsoxfan

Same thing happened to me last month. I had to send back one card from a 50 card submission because PSA labelled it incorrectly. I waited almost three weeks after it showed recieved by PSA to email them, asking about the delay. I did get a very nice and prompt reply from Peter Ma, and he apologized for the slow turnaround. The card went out that afternoon.

NickM

What is everybody's funniest mechanical error?

Mine is my '81 Topps Manny Snaguillen[sic] PSA 9.

Apparently the card was a crossover from Snaggletooth Grading.

Nick

thejam

what i hate is a mech error that requires the customer to send in and pay return postage; then, as happened to me, they sent the same cards back w/o change; so i had to repeat to get it right

ctsoxfan

I had to pay to send mine back in, but PSA paid for the return postage. I was hoping for at least a free grading voucher to pay for my one-way registered postage and trouble, but got nothing.

Snowball

On all the mechanical errors I submitted I have not gotten a single free grading voucher. I sent back a damage (scratched card) together with a mechanical error card (both were initially submitted together) and took more than a month. If I did not call they wouldn't even bother to do it. They never took responsibity on my damaged card. In short no compensation and did not fullfill their promise to trace who done it. Damaged cards returned as is no explanation. Called customer service 2x and promised me they would get back but nobody from PSA did not even an email.

I did submitted a mechanical error before and it took 2 trips to PSA before they took out the debris. I have to mark, label, encircle with sharpie the plastic case debris. If you write them a note aboutr the problem they won't read it. Cost me $$ on postage. End result a small depression/dent on the card. No compensation.