PayPal Buyer Protection Policy

CreeperKat

I sold an item which the buyer says he received not as advertised. I'm am 100% confident that I sent the correct item which the buyer says was opened and missing key components. PayPal's policy states:



<< <i>If your claim involves receiving not-as-described goods, we suggest using an online-trackable shipping service if you choose to return the goods to the seller. Please be aware that though you are not covered for not-as-described claims under this Buyer Complaint Policy, using an online-trackable shipping service may help you in working directly with the seller to resolve the problem. We also encourage you to file claims with us as you feel necessary for not-as-described merchandise. We will pass your complaint on to the seller and keep track of the claims for fraud control purposes.
>>



Under normal circumstances I would issue a refund but I'm highly suspicious of this situation because of the item involved (not sports related). Has anyone dealt with PayPal on a situation like this? I have proof of delivery (Delivery confirmation from USPS) and offered the buyer insurance which he refused.

BigKidAtHeart

pal?

sagard

I'm in the process of a PayPal dispute as a buyer. It is very clear that PayPal really doesn't give a rip if the buyer received anything at all, and the seller can prove it.

packCollector

paypal won't do anything if you have proof of delivery. he can go to ebay. i would try to work with the buyer, if it's not as advertised, tell him to return it in the condition you sent him and you will give him a refund. It would be alot less aggrevation for you that way and if he is trying to pull a fast one , he will probably just drop the issue since he does not want to return it. you won't lose anything if he returns it in the condition that you sent him good luck, make sure you add him to your blocked bidder list

CreeperKat

Here is a little more info on my issue. The item is a calendar which is factory sealed with goodies. This item sells for a very nice profit during and after the holidays due to its limited release. The sealed goodies are what the buyers are after, they could careless about the calendar. The buyer claims he received the calendar but it was not sealed and the goodies were missing. He says there was no damage to the Priority Mail box or evidence that it has been tampered with.

I am absolutely sure I sent a factory sealed calendar. I could understand if the factory seal broke or ripped. I would have no hesitation asking the buyer to send me the calendar and the contents back (which I would even pay for shipping) for a full refund. I feel this buyer got the goodies he wanted and wants to send the worthless calendar back. In the buyers initial contact to me, he stated: "That really sucks, because I paid so much for this item quickly, and it didn't arrive as advertised." I feel the buyer is having remorse for paying a lot of money for an item that a few months ago cost a fraction of that retail.

packCollector

yup , sounds like it. that is a bad situation , he said she said, . Not sure what to recommend but does sound like he is trying to pull a fast one.

Snowball

I almost paid some counterfeit items luckily I was informed by previous buyers of the seller about those items. I called paypal customer rep and asked questions about counterfeit items, delivery confirmation, etc.

If item is counterfeit, not as described but seller has tracking and you use CC notify them first before calling credit card co. If item is paid with instant payment not credit card then buyer files a complaint to ebay. They only process complaints if there is no proof of delivery.


CK, in your case, the buyer can only go to ebay because you have proof of delivery unless the buyer use CC. Is the buyers FB, ok?

Call PayPal toll free: 1-888-221-1161. Asked to make sure. There are times they (PP) tell different things.





<< <i>I'm in the process of a PayPal dispute as a buyer. It is very clear that PayPal really doesn't give a rip if the buyer received anything at all, and the seller can prove it. >>



Sagard, that's true. The PP customer rep told me they can't if seller has tracking. She said we can direct this to ebay. I just don't know what or how ebay handles this kind. You should direct your complaints to ebay if seller has tracking. If you use CC call paypal then CC company. I filed a claim once and got my money -- seller was NARU. You can claim up to $250 but ebay will deduct $25 processing fee when you get your money.

CreeperKat

Buyer has a FB of 162. Two negatives but they are from over a year ago. The PayPal payment says "Instant", does that means PayPal balance or credit card? At this point I'm figuring he is gonna go to eBay and leave me negative feedback which is no big deal to me. Thanks for the input guys.