What should this seller have done???

DeutscherGeist

Hello gang,

Here is another problem I have. I buy 2 SLU's, insured them, make fast payment via paypal and they arrived damaged. Seller tells me that he will send the insurance receipt so that I can file a claim. Never receive claim form. I contact the seller and he says he will look into it.

A long time passes and he says that he cannot do anything about it since he did all he could. He is sorry that it got lost in the mail. He says my post office is terrible. He delayed a lot of time so now I doubt I have any recourse, or do I? He left me no feedback so anything I leave will get a retaliatory neg. I have a perfect record so far.

I have since learned that the seller should not have sent out the insurance receipt. All I had to do was go to the post office and fill out a form, then that form would be sent to the seller to sign and all would be good. He has many times the transactions I have, so he should be better about knowing all the ins and outs of this business. I feel like I got taken advantage of.

What would a reasonable seller do? I wish ebay would adjust their policy of negative feedback so we don't have to fear retaliatory feedback.

Please advise.

habs71

<< <i>A long time passes >>

....How long?

Was the package stamped "Insured"?

Do you still have the package and packing material?


A damage claim is supposed to be made immediately, but it may be worth a visit to your local PO and see what they will do. If you still have the package , take it , the items and "Evidence of Value" with you.

You do not need the receipt..

from USPS.com..



<< <i>2.5Evidence of Insurance

For a claim involving insured, COD, registered, or Express Mail service, the customer must present any of the following evidence showing that the particular service was purchased:

a. The original mailing receipt issued at the time of mailing (reproduced copies are not acceptable).

b. The wrapper showing the names and addresses of the sender and the addressee and the proper mail endorsement, tag, or label showing that the article was sent insured, COD, registered with postal insurance, or Express Mail. If only the wrapper is submitted, indemnity can be limited to $100 for insured, $50 for COD, $100 for registered mail, and $100 for Express Mail. >>





Skip

DeutscherGeist

I have all contents and packing material and proof that I paid for said items.....The package even has insured stamped on it.

Many months have passed....This incident started during the summer.


I appreciate the response Habs71. I actually did go to the post office a few months ago and told them that the seller lost the receipt. They told me I can do nothing. From what you showed me, they are dead wrong! I have been noticing that my post office has been giving me a lot of misleading information. If I can show them the rules in their face, they will bow down. I am just not experienced in this, but I am getting better.

What can I take for evidence of value. Proof that I paid this much for said item via credit card? The package was insured for $50. It was an SLU of Dwight Gooden (1988) and Don Mattingly (1996). I paid around $21, but the shipping was $7. Would I get $14 back, or the value in the price guide, or the $50.

habs71

<< <i>Many months have passed....This incident started during the summer. >>



Well my friend, with that being the case, I think that you're probably out of luck on this one.

But now you know that you (as a buyer) can initiate an insurance claim, and you do not need the receipt.

Keep in mind also, that when you file for insurance, you must surrender the item(s) to the PO and it/they becomes their property. You cannot collect on the insurance and keep the item. In certain circumstances, if it's viable, they will pay for repairs/restoration up to the insured value.




Skip

Tabe

<< <i>What can I take for evidence of value. Proof that I paid this much for said item via credit card? The package was insured for $50. It was an SLU of Dwight Gooden (1988) and Don Mattingly (1996). I paid around $21, but the shipping was $7. Would I get $14 back, or the value in the price guide, or the $50. >>


I've heard from several people that the post office will take Beckett and/or Tuff Stuff (in your case, since you're talking SLUs here) guide prices as fair indicators of value.

Tabe
www.tabe.nu

bowlking

I have only had one claim from something I sold. It was legitimitely damaged in the mail. I refunded the money directly to the seller and waited for the refund from the post office.

He should have done the same. It is the sellers responsibility that the item arrive, if it is insured, it is the sellers responsibility to get the claim, NOT yours.

Griffins

I agree with Bowlking. It is the buyers responsibility to get the payment to the seller. It is the sellers responsibility to deliver the product. This is why I always include insurance with the shipping charges, and on the 1 occasion the shipment didn't make it I refunded the buyer and waited for the PO to pay me.
What I can't stand is buyer's saying they aren't responsible. Of course they are, the insurance is available to protect them. The buyer has fullfilled his obligation, the seller must fulfill his.

Butcher

When I had to make an insurance claim at the PO the lady ( I also think it is on the form) told me I had 1 year to make the claim. I couldn't claim it immediately since it was a graded card and the holder was broken but I wasn't sure if the card was affected. The card came back fine and the PO reimbursed me for the fee to reholder the card. My PO will only insure what you paid for the item. If you don't have a receipt then I guess you negotiate

Vargha

Twice I have had to file claims for lost cards that I sent USPS insured. One was for about $400 of cards that never made it to the destination Post Office. The second time was for a $50 card that made it to the destination Post Office but was not delivered to the intended recipient. In the second case, USPS told me to have the buyer file the claim as it would be handled out of his local P.O. I did so and never heard back from him, so I'm assuming that they gave him his money back.

Gottabuyit

It sounds as if he never actually insured it. he was supposed to go to the post office and file a claim and the post office was supposed to contact you to sign some forms explainig the problem. File fraud charges thru ebay. You don't really have much recourse.





<< <i>Hello gang,

Here is another problem I have. I buy 2 SLU's, insured them, make fast payment via paypal and they arrived damaged. Seller tells me that he will send the insurance receipt so that I can file a claim. Never receive claim form. I contact the seller and he says he will look into it.

A long time passes and he says that he cannot do anything about it since he did all he could. He is sorry that it got lost in the mail. He says my post office is terrible. He delayed a lot of time so now I doubt I have any recourse, or do I? He left me no feedback so anything I leave will get a retaliatory neg. I have a perfect record so far.

I have since learned that the seller should not have sent out the insurance receipt. All I had to do was go to the post office and fill out a form, then that form would be sent to the seller to sign and all would be good. He has many times the transactions I have, so he should be better about knowing all the ins and outs of this business. I feel like I got taken advantage of.

What would a reasonable seller do? I wish ebay would adjust their policy of negative feedback so we don't have to fear retaliatory feedback.

Please advise. >>