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Anyone have any experience with Staggs Coins out of Kent Washington? UPDATED

GaCoinGuyGaCoinGuy Posts: 2,764 ✭✭✭✭
I won a 64 proof set from them on Sept 7, paid within 24 hours via PayPal, they say it shipped Sept 17th.......to date, I haven't received it. The first few emails I sent, I got a 'standard' reply of "We self insure, so you have to wait until Oct 17th before we can do anything." On OCt 11th, I had sent them an email letting them know I still hadn't received it.


Here's their reply......

>Jeff, we mailed this item out insured by a co called PIC on the 17th of
> Sept. We have to wait 30 from the time of shipping before we can start
> acclaim against it. If you have not received this item by the 17th of Oct.
> please e-mail us and we will give you instruction on what we will need
from
> you to start the claim. Thank you.
> Sincerely, Janice from Staggs

To which I replied simply "How about a refund and we forget the whole deal?"

I haven't heard from them since. I have emailed them daily since Oct 17th and still not a word from them. I have requested their contact info thru EBay and will be calling them shortly. Should I just give up the whole deal or keep on them?
imageimage

Comments

  • I lived in Tacoma for 20 years. Did plenty of business with Staggs and ran into him at local shops. I would be very surprised if you get ripped off.
  • I didn't know he sold on e-bay..whats his e-bay name?
  • GaCoinGuyGaCoinGuy Posts: 2,764 ✭✭✭✭
    stagg77@yahoo.com
    imageimage

  • 291fifth291fifth Posts: 24,540 ✭✭✭✭✭
    I've heard enough in this thread to avoid this eBay seller.
    All glory is fleeting.
  • modern stuff and BB cards thats why I haven't ran into him before.
  • RussRuss Posts: 48,514 ✭✭✭
    I'm about three blocks from his shop and I've done business with him once and haven't been back.

    GaCoinGuy,

    I assume you're aware that he uses only stock images for his proof and mint sets?

    Russ, NCNE

  • I've been away for awhile. I'd listen to Russ
  • GaCoinGuyGaCoinGuy Posts: 2,764 ✭✭✭✭
    I didn't know he uses stock photos......at this point I just want my money back. Granted it was only about $13 including shipping, but it's the principle, ya know?
    imageimage

  • GaCoinGuyGaCoinGuy Posts: 2,764 ✭✭✭✭
    Okay, finally got some response from Staggs. Apparently my contacting EBay and getting his contact info got his attention.........anyway, He stated that their EBay person was on vacation this week, I said "Okay, but what about the emails I sent last week?" He says that they "chose not to respond" to my requests for a refund......okay so that tells me alot about their business practices........he continues on to say that in order to get my money back, I have to file a claim with their insurer, PIC, and that it could take another 4 weeks to get my money back. So I ask about him just refunding the money and him pursuing the ins claim........I have to send him a signed letter before he can paypal me $13.50..........



    His whole attitude on the phone was that he didn't really seem to care about whether or not I was satisfied. I never in my wildest imagination would have thought a simple $13.50 item would be such a pain in the ass. I left this jackass a neg on EBay, and am expecting to get one in return. Oh well..........as many lousy sellers on EBay have proven, it's easy to make a new account. It would be my opinion, that this joker is a seller to avoid at all costs.
    imageimage

  • EvilMCTEvilMCT Posts: 799 ✭✭✭
    Thanks for the info. I too have been to Staggs. This was, however, years ago when I lived near Tacoma. I only bought a few things from him and eventually quit going. I was surprised when I first started reading this. But, after thinking about it for a few minutes, it reminds me of why I quit going there. I could spend hours in the store and the only acknowledgement received was generally rude and/or abrupt. Dealers like this are why so many people give up on the hobby.

    Ken
    my knuckles, they bleed, on your front door
  • RussRuss Posts: 48,514 ✭✭✭
    Ken just perfectly described Andy Stagg. Frankly, I think he's a burnout and should retire.

    Russ, NCNE
  • coinguy1coinguy1 Posts: 13,484 ✭✭✭
    GaCoinGuy,

    You and others might think of me as an uncaring and mean coin dealer for saying this but......

    While I certainly don't condone the seller's behavior in ignoring some of your emails, I don't think the negative feedback you gave, was justified under the circumstances.

    If I understand your post correctly, the item apparently was shipped, but, it did not get to you. The seller was likely being completely truthful about the 30 day waiting period to file an insurance claim and, I think, justified in asking that you wait it out, in case the package should arrive within that time frame.

    It appears that you asked for a refund on or after Oct. 11, only 6 or so days before the 30 days were up. At that point, why not just wait it out?

    Yes, the seller should have replied to your request for a refund but he was not obligated to go along with that request. I believe that you became frustrated and impatient and, while I don't blame you for that, I think the negative you gave was for the wrong reason.

    One thing you might consider, is the possibility that the transaction is probably as frustrating or more so for the seller, as it is for you.

    No matter what, I wish you a happy resolution to your situation.
  • GaCoinGuyGaCoinGuy Posts: 2,764 ✭✭✭✭
    I asked for the refund simply because I was tired of dealing with it. Then to have absolutely no contact until today is ridiculous. Any reputable seller would have responded with some sort of answer regarding the refund. I paid for the the item on Sept 7, via paypal, they say they shipped 10 days later..........I never get it, I ask for a refund rather than go thru the hassles of ins claims, the owner of the business tells me on the phone that their Ebay person "chose not to respond to my refund request" That is exactly what I put in the neg. I think it was very much deserved. Over 6 weeks wait time after the item was paid for within 24 hours is accpectable to you? And then to have to wait another 4 weeks or more to get my money back? Would he have waited 6 weeks for me to pay? Would you? Why do dealers think that the line of quick service only flows from the buyer to the seller. Sellers neg and file NPB if they don't get their money within whatever time from they set, but the customers are simply at the mercy of the dealers when it comes to getting the items they paid for.



    What sort of feedback would YOU have left, given the circumstances? This guy is a lousy Ebay seller, and his attitude on the phone was completely out of line.
    imageimage

  • With the USPS you have to wait 30 days until you can file a claim (obviously the same with this insurance company). Then with USPS it takes 30-60 days to get your money back. Also note --> I have had people claim they never got their package so I file a claim only to get a letter back from the USPS stating that the did sign for the package on such and such day. Included with this they give me a copy of their signature from them signing for the package. Because of fraud from very few buyers we only issue a refund after the USPS confirms that the package was indeed lost. I know it sounds cold but I had somebody do screw me on a $750 package by doing just that.
  • GaCoinGuyGaCoinGuy Posts: 2,764 ✭✭✭✭
    Well, so far, the response from the dealers on the board have been about as expected. You expect quick payment, and then the customer will get their stuff when you get around to sending it to them? And if they want a refund, you send them thru a circle of loops while holding their money. I highly doubt that refunding $13.50(13 dollars and fifty cents, ya'll) would ruin this guys business. But, as I said, I expected the dealers to stand up for the dealer here................
    imageimage

  • dbldie55dbldie55 Posts: 7,739 ✭✭✭✭✭
    I am not a dealer, and them waiting 10 days to send something would bother me. But, having to wait 30 days to file a claim is standard procedure. Why should they have to eat the loss? They cannot collect on the claim without going through proper procedures either.
    Collector and Researcher of Liberty Head Nickels. ANA LM-6053
  • I bet if you were ripped off for $750 as a dealer you would change your policy as well.
  • BigEBigE Posts: 6,949 ✭✭✭
    The dealer said he "self insures", if that is true just refund the mans money!-----------BigE
    I'm glad I am a Tree
  • wingedlibertywingedliberty Posts: 4,805 ✭✭✭
    Are people missing the point that lack of communication is bad business. Regardless of insurance policies , etc, I am sure GaCoinGuy would be more understanding if he received a prompt communique from the seller.
    I am the type of person that demands communication. I don't care whether its good news or bad news, just tell me what it is. Communication is key.
    Is that too much to ask? I think not.
  • RussRuss Posts: 48,514 ✭✭✭
    Brian is right. The lack of communication is the real issue:



    << <i>He says that they "chose not to respond" to my requests for a refund...... >>



    "Chose not to respond"? To a paying customer? That's not excusable despite all the arguments about waiting periods and insurance. This is not some casual seller working another job. This is an established business. There is no excuse.

    Russ, NCNE
  • wingedlibertywingedliberty Posts: 4,805 ✭✭✭
    Yes, it kind of reminds me of what was said above with this guy not paying attention to people is his shop. I don't get it.
    Does it actually hurt to say. "May I help you with anything?" " Are you looking for anything in particular?". Whatever? You would think he would strain himself by being attentive.
    This is something I can't understand. Can someone running a business be like that and still stay in business?
  • BigEBigE Posts: 6,949 ✭✭✭


    << <i>Are people missing the point that lack of communication is bad business. Regardless of insurance policies , >> No people are not missing the point, insurance policies ARE A HIGH PROFIT ITEM AND IF YOU ARE SELF INSURED YOU SHOULD PAY OFF-------------------------------------------BigEimage
    I'm glad I am a Tree

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