Anyone have any experience with Staggs Coins out of Kent Washington? UPDATED

I won a 64 proof set from them on Sept 7, paid within 24 hours via PayPal, they say it shipped Sept 17th.......to date, I haven't received it. The first few emails I sent, I got a 'standard' reply of "We self insure, so you have to wait until Oct 17th before we can do anything." On OCt 11th, I had sent them an email letting them know I still hadn't received it.
Here's their reply......
>Jeff, we mailed this item out insured by a co called PIC on the 17th of
> Sept. We have to wait 30 from the time of shipping before we can start
> acclaim against it. If you have not received this item by the 17th of Oct.
> please e-mail us and we will give you instruction on what we will need
from
> you to start the claim. Thank you.
> Sincerely, Janice from Staggs
To which I replied simply "How about a refund and we forget the whole deal?"
I haven't heard from them since. I have emailed them daily since Oct 17th and still not a word from them. I have requested their contact info thru EBay and will be calling them shortly. Should I just give up the whole deal or keep on them?
Here's their reply......
>Jeff, we mailed this item out insured by a co called PIC on the 17th of
> Sept. We have to wait 30 from the time of shipping before we can start
> acclaim against it. If you have not received this item by the 17th of Oct.
> please e-mail us and we will give you instruction on what we will need
from
> you to start the claim. Thank you.
> Sincerely, Janice from Staggs
To which I replied simply "How about a refund and we forget the whole deal?"
I haven't heard from them since. I have emailed them daily since Oct 17th and still not a word from them. I have requested their contact info thru EBay and will be calling them shortly. Should I just give up the whole deal or keep on them?
0
Comments
GaCoinGuy,
I assume you're aware that he uses only stock images for his proof and mint sets?
Russ, NCNE
His whole attitude on the phone was that he didn't really seem to care about whether or not I was satisfied. I never in my wildest imagination would have thought a simple $13.50 item would be such a pain in the ass. I left this jackass a neg on EBay, and am expecting to get one in return. Oh well..........as many lousy sellers on EBay have proven, it's easy to make a new account. It would be my opinion, that this joker is a seller to avoid at all costs.
Ken
Russ, NCNE
You and others might think of me as an uncaring and mean coin dealer for saying this but......
While I certainly don't condone the seller's behavior in ignoring some of your emails, I don't think the negative feedback you gave, was justified under the circumstances.
If I understand your post correctly, the item apparently was shipped, but, it did not get to you. The seller was likely being completely truthful about the 30 day waiting period to file an insurance claim and, I think, justified in asking that you wait it out, in case the package should arrive within that time frame.
It appears that you asked for a refund on or after Oct. 11, only 6 or so days before the 30 days were up. At that point, why not just wait it out?
Yes, the seller should have replied to your request for a refund but he was not obligated to go along with that request. I believe that you became frustrated and impatient and, while I don't blame you for that, I think the negative you gave was for the wrong reason.
One thing you might consider, is the possibility that the transaction is probably as frustrating or more so for the seller, as it is for you.
No matter what, I wish you a happy resolution to your situation.
What sort of feedback would YOU have left, given the circumstances? This guy is a lousy Ebay seller, and his attitude on the phone was completely out of line.
J&J Coins
website
Wild Ebay Toners for sale
The big O
J&J Coins
website
Wild Ebay Toners for sale
The big O
I am the type of person that demands communication. I don't care whether its good news or bad news, just tell me what it is. Communication is key.
Is that too much to ask? I think not.
<< <i>He says that they "chose not to respond" to my requests for a refund...... >>
"Chose not to respond"? To a paying customer? That's not excusable despite all the arguments about waiting periods and insurance. This is not some casual seller working another job. This is an established business. There is no excuse.
Russ, NCNE
Does it actually hurt to say. "May I help you with anything?" " Are you looking for anything in particular?". Whatever? You would think he would strain himself by being attentive.
This is something I can't understand. Can someone running a business be like that and still stay in business?
<< <i>Are people missing the point that lack of communication is bad business. Regardless of insurance policies , >> No people are not missing the point, insurance policies ARE A HIGH PROFIT ITEM AND IF YOU ARE SELF INSURED YOU SHOULD PAY OFF-------------------------------------------BigE