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David Lawrence is a Class Outfit!
dpoole
Posts: 5,940 ✭✭✭✭✭
Awhile back, I called and ordered a coin from their website on approval. They said they'd send it Fed Ex.
After about a week I hadn't seen it, so I emailed, asking what had happened. I got an email back from Mary Lee, telling me that they'd sent the coin out Registered Mail instead, and she was sorry.
No big deal. I got the coin the next day.
Today, I got in the mail a beautiful hard copy of "100 Greatest U.S. Coins", with a note of apology from Mary Lee about the shipping error! Is that unbelievable?
Ironically, I didn't like the coin and had sent it back today.
I called Mary Lee to thank her, but had to leave a message, because they're closed in anticipation of Isabel.
Anyhow, wasn't that gesture first class? I've never had a bad experience with David Lawrence.
After about a week I hadn't seen it, so I emailed, asking what had happened. I got an email back from Mary Lee, telling me that they'd sent the coin out Registered Mail instead, and she was sorry.
No big deal. I got the coin the next day.
Today, I got in the mail a beautiful hard copy of "100 Greatest U.S. Coins", with a note of apology from Mary Lee about the shipping error! Is that unbelievable?
Ironically, I didn't like the coin and had sent it back today.
I called Mary Lee to thank her, but had to leave a message, because they're closed in anticipation of Isabel.
Anyhow, wasn't that gesture first class? I've never had a bad experience with David Lawrence.
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Comments
They are a class outfit, and I plan to order from them again in the future.
Stuart
Collect 18th & 19th Century US Type Coins, Silver Dollars, $20 Gold Double Eagles and World Crowns & Talers with High Eye Appeal
"Luck is what happens when Preparation meets Opportunity"
Great folks.
I'm assuming that you asked them and they refused??
Stuart
Collect 18th & 19th Century US Type Coins, Silver Dollars, $20 Gold Double Eagles and World Crowns & Talers with High Eye Appeal
"Luck is what happens when Preparation meets Opportunity"
<< <i>Placid: If they sent you the wrong coin (their mistake) I would have asked them to cover return shipping charges.
I'm assuming that you asked them and they refused?? >>
Yes I asked, I also asked if they could cross ship the right coin and they refused.
They also kept the right coin for sale on their web site until after they got the wrong one back after telling me they would be sure to hold it for me.
<< <i>
<< <i>Placid: If they sent you the wrong coin (their mistake) I would have asked them to cover return shipping charges.
I'm assuming that you asked them and they refused?? >>
Yes I asked, I also asked if they could cross ship the right coin and they refused.
They also kept the right coin for sale on their web site until after they got the wrong one back after telling me they would be sure to hold it for me. >>
That seems strange. I've never heard a bad thing about them. You are talking about David Lawrence, aren't you?
Big Mike <><
Let your roots grow down into him and draw up nourishment from him, so you will grow in faith, strong and vigorous in the truth you were taught. Let your lives overflow with thanksgiving for all that he has done. --Colossians 2:7
Is the place.
They have shipped the wrong coin and D. L. picked up the shipping charges both ways.
I would definitely like to know of other large volume non-specialty dealers who provide similar service.
<< <i>http://www.davidlawrence.com/
Is the place. >>
Sorry to hear that -- I would be unhappy too. Even great dealers can't get it right all the time, I guess.
Big Mike <><
Let your roots grow down into him and draw up nourishment from him, so you will grow in faith, strong and vigorous in the truth you were taught. Let your lives overflow with thanksgiving for all that he has done. --Colossians 2:7
Have made a good number of purchases from DL and have each and every time been very happy with both the service and the coins. My biggest complaint is that they seem to be going more towards stocking NGC coins which don't fit my PCGS registry sets.
I couldnt agree with you more. I buy pretty regularly from them, they always have first rate service.
David
After being shafted by Coast to Coast, someone here on the boards suggested David Lawrence Rare Coins. I just purchased my 6th PCGS graded Morgan from them. It was a 1881-S on sale but you
could make a bid. I asked for $10 off the sale price and they accepted.
I love their website. You can usually get a pretty good photo of the coin you're interested in.
Sofar, no problems and I recommend them highly.
Skipper
<< <i>dpoole,
After being shafted by Coast to Coast, someone here on the boards suggested David Lawrence Rare Coins. I just purchased my 6th PCGS graded Morgan from them. It was a 1881-S on sale but you
could make a bid. I asked for $10 off the sale price and they accepted.
I love their website. You can usually get a pretty good photo of the coin you're interested in.
Sofar, no problems and I recommend them highly.
Skipper >>
I had that Morgan on my watch list!!
Big Mike <><
Let your roots grow down into him and draw up nourishment from him, so you will grow in faith, strong and vigorous in the truth you were taught. Let your lives overflow with thanksgiving for all that he has done. --Colossians 2:7
just saying their not my kind of outfit, glad you've had good luck w/ em.
K S
Ken
And contrary to what some have said here, I have found they are quite willing to "wheel and deal", even on items that are not listed with the "make an offer" logo.
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary
Best Franklin Website
I bought a number of coins from them and sold them a few. Mostly satisfactory transactions. They do not like returns, and told me once I would have to start reimbursing them for postage.
Once I called to offer a PCGS graded PR68 mercury dime at at price about 20% below where they were offering another equally difficult date. The sales person was rude. They did not want to talk about the coin, they would not give me an idea of where I could sell it, they did not want to see it, or take it on consignment. It seemed like a strange way to handle a customer who was looking to sell a high end coin.
Several months ago, a member complained that they DKed an order because they misquoted the price. They didn't even notify him. Seems like they misquoted by about $500 on a $1,500 coin. The thing is that the sales person had the coin in hand, and took a credit card number. The member just never got it, and calling back a week later was told the deal was off at the agreed upon price.
Most dealers I know will eat those mistakes. The owner of David Lawrence replied on that thread, that they as a policy do not have to eat mistakes, and can break deals where they make a sell at a price in error.
Having said all that, they are probably OK, but there are better dealers out there. They do not make my short list.
Greg
<< <i>contrary to what some have said here, I have found they are quite willing to "wheel and deal" >>
oh sure, i know that, they will wheel & deal from exorbitantly inflated prices all the way down to very inflated prices.
K S
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary
Best Franklin Website
You know if a dealer fairly describes a coin, and I just don't like it, I often do reimburse postage. However, being told that I was returning too much when it was only a few coins, didn't strike me right. On balance, they are OK, but I prefer to dealer with dealers that seem to really want my business, and who go out of their way to help and act friendly, and make fair offers for my trade-ins. Maybe they have too many customers to be able to give the personal touch. With all the quality acts out there like Pinnacle, Legend, RCNH and Whitlow, I have plently of better choices to go to first. Buying expensive coins is like buying art or diamonds. You want to be treated like you are important and special (even if you aren't). Some dealers do it that way.
Greg
K S
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary
Best Franklin Website
I might add, I had been looking for these coins for a long time. Also their prices for IHC's seem to be very much in line with other internet coin dealers. Karl I think you have eaten one too many egg mcmuffins.