PCGS sent me money! And, I didn't even ask for it!

Russ

I just got a credit memo in the mail for $60 on a two coin regular submission that didn't come in under the 15 day max. Just arrived out of the blue, I've never even talked to them about it. Think I should tell them that the submission actually arrive there before the guarantee was implemented?

Russ, NCNE

braddick

<< <i>I just got a credit memo in the mail for $60 on a two coin regular submission that didn't come in under the 15 day max. Just arrived out of the blue, I've never even talked to them about it. Think I should tell them that the submission actually arrive there before the guarantee was implemented? Russ, NCNE >>


Congratulations!

And, I think you just did.

geb209

Russ, your post reminds me of an interesting issue that I've never asked. PCGS seems very reluctant to give back cash rather than to give a credit for future submission(s). Has anyone ever pushed them on this issue? I'm sure most people don't really care but since I rarely submit coins for encapsulation, it does matter to me. The only time I pushed them on this issue they refused. It involved a mistake other than not meeting a submission guarantee.

IrishMike

Russ, I hate to be the one to tell you this, but that is company script not money. You are way gone on this submission thing. Were you a coal miner in West Virginia back in the 1800's?

Dabigkahuna

Sixteen tons and what do you get?!!!

LucyBop

<< <i>Sixteen tons and what do you get?!!! >>



by Marvin & the Chirps circa 1955, very rare and obscure Vocal Group on the Tip Top Label.

CLASSICS

hey great.now you can take us out for coffee, and donuts

ksteelheader

Lucy, didn't Tennesee Ernie Ford also do that song?....Ken

braddick

<< <i>Lucy, didn't Tennesee Ernie Ford also do that song?....Ken >>



And it's the opening song as they roll the credits in "Joe VS The Volcano".

Fun song!

Russ

<< <i>Russ, I hate to be the one to tell you this, but that is company script not money. >>



Mike,

I don't think it's traditionally spelled with a "t" on the end.

Russ, NCNE

IrishMike

<< <i>

<< <i>Russ, I hate to be the one to tell you this, but that is company script not money. >>



Mike,

I don't think it's traditionally spelled with a "t" on the end.

Russ, NCNE >>



Thanks Russ, I did not know that, I always work for cash and I still get another day older and deeper in debt.

clackamas

So they send you cash and not give you free submissions? Its nice to see them standing up to the guarantee. I have 70 coins on the 15 day deal and tomorrow is day 15. From the status I got earlier in the week I don't think they are going to make it. If I were PCGS I would offer free submissions at the same service level instead of cash. As a customer however I would prefer the cash.

Russ

Clackamas,

It's not cash, it's a credit memo. Since the only thing I buy from them is grading, it amounts to the same thing as free submissions.

Russ, NCNE

clackamas

Russ, so you can use the credit for any service level you want? Do you know if you use the credit and they do not make the commitment again do you get another credit?

Clankeye

Don'tcha call me St. Peter cuz I just can't go....

Russ

<< <i>Russ, so you can use the credit for any service level you want? >>



Yes. It doesn't specify anything other than a $60 credit to my account. So, if I actually did use it, it would just offset whatever purchase was made, whether that's economy, modern, regular, etc. Since I'm pretty sure it's a mistake, though, it's not likely I will be using it.



<< <i>Do you know if you use the credit and they do not make the commitment again do you get another credit? >>



My guess is that the answer to that would be no. No company extends a warranty in to theoretical perpetuity.

Russ, NCNE

coinguy1

Russ, I sincerely hope that your coins were worth less than $60 to you - I think they BOUGHT your coins from you and you didn't even know it.

Russ

Mark,

Actually I already have them back. It was the submission for the two deep cameo Accented Hair Kennedys, so I'm not exactly displeased with the turnaround time.

Russ, NCNE

paigowjohnny

<< <i>Don'tcha call me St. Peter cuz I just can't go.... >>



I owe my soul to the company store.........

Clankeye

Piagow--
I knew if anyone would complete that line it would be you!

Clankeye

Wingsrule

Don't feel bad - I just got a bill for $15 for a guaranteed regrade that ended up 69 instead of 70. I thought there was no charge for that service!?!?