Need confirmation on PCGS intent?

keoj

Okay, just looking for clarification. A couple of weeks ago I think that I remember getting a note from PCGS indicating two items:

1) That on crossovers, PCGS would start indicating what the PCGS grade would be on coins that didn't cross.

2) That on No-Grades, PCGS would now indicate why a no grade was indicated.

So I said to myself, "Cool!!!! Finally, I get some feedback on things that don't go the way they should. I should really learn something for the money that I spend!".

So then I submit two coins to cross that I felt were solid and just got the coins back. One coin crossed and one didn't. "Okay", I said to myself, "but at least I'm finally going to start the process of decoding hwy coins didn't cross."

Unfortunately, no data on the PCGS grade that they saw the coin at (#1 above) and no followup. I call PCGS and they said that generally they see coins at 1-2 grades less than the crossover. The same vague terms that always get.....nothing written down.

My question is that I thought PCGS was going to start adhering to these new policies by now. Does anyone else remember this note and can anyone tell me if they had the same issue and what is going on? I have a slight problem with companies describing new policies and then not adhering to them. Thus the reason for clarification.....I want to make sure that I have the facts before I complain to loudly.

The submission was done after 4/1/03.

Thanks gang!

keoj

DCAMFranklin

Keoj- That is how I read the announcement made here by David Hall. Perhaps you could pose the question on the next Q&A. I thought it was good that someone would at least get a written opinion for their wasted grading fee.

Russ

<< <i>Crossover Expanded Service Delay
PCGS apologizes for the delay in the grading notification on the Crossover Service for the coins that do not cross(DNC). This is a temporary delay until all service levels return to their expected turnaround times. We think you will agree that getting your coins back in a timely manner should be job #1. Thank you for your patience and understanding. >>



That has been on the submission status page for nearly a month.

Russ, NCNE

keoj

Russ:

Thanks. I think that I missed this retroactive announcement until after my submission was sent. This still feels wrong or am I out of line. I really spent the money on the presumption that I would get data and my coins back?

keoj

Russ

Keoj,

I'd have a tendency to agree with you on that. There was an expectation built in to the announcement, and a date given for commencement of the new feature. On the other hand, though, you didn't actually spend your money for it, you spent it for grading.

I think this would be a good question to post for the next Q&A.

Russ, NCNE

jeffnpcb

This is one point I really detest! Why not? When I did send 20 Roosevelt Cams and Dcams for cross, they did cross one '51 from NGC68 to PCGS67 that didn't bother me for the price. The 19 that didn't cross, they didn' charge me anything other than 1 grade fee and shipping charges for the lot.
I can't complain about that end, but I sure wanted to know why the others didn't cross.

keoj

Russ:

Done. I posed a questiion on this topic on the Q&A forum. We'll see.

I know that this is not a big deal, and don't want to make it a big deal, BUT, expectations were stated, I payed my fee based on this service expectation and PCGS did not follow through. I know of several other folks that feel the same way as me.

With the hoopla that was associated with this new service (PCGS contacted me) and then to arbitrarily delay without proactively informing is not good.

keoj

keoj

Russ:


Thanks again. I finally found the disclaimer that you mentioned on the lower level page of the submission check. This is not listed where I normally check it (at the top level). It wasn't that obvious and PCGS should try to make me whole on this.

Keoj

Gilbert

Very peculiar.

I wouldn't be satisfied with that response, unless, the increase in fees and minimum submissions is also delayed until they get the turnaround times back down.

What if you held your crossovers, (which I have) until 4/1 to take advantage of the supposedly more complete service? I also disagree that you are only paying for grading; the "type of service" clearly is "crossover." Sure it includes an assessment of the grade, but, apparently the PCGS "grade" was not given. How is that getting what you paid for?

As for my crossovers, I just haven't submitted them yet.

keoj

Gilbert:

Yup, thats what I did. I held off on submitting crossovers until after 4/1. I guess this is a another lesson learned.

keoj