How do you contact Ebay if you suspect a problem with your account?

Bikingnut

I won three auctions on Sunday listed by numishead. The first thing I noticed is that I didn't receive the usual winner notification email from ebay, and looking back on my bids, I never recieved confirmation of my bids from ebay. On Monday I requested a total from the seller for the three items so I could send payment using Pay Pal. I checked the box to send a duplicate email to myself. As of today I haven't receive the duplicate. According to the item descriptions for each item, the seller sent me payment information, but I have yet to see anything show up in my email. I requested another total a short time ago for the three items, and again checked the box to send me a duplicate of my message to the seller and still nothing coming from ebay to my email account. In the past it's been almost instantanious. I checked my account and the email address is still my current email address. Anyone know how to contact ebay if you suspect a problem with your account? Also does anyone know numishead so I can contact him/her other than through ebay?

Dennis

wayneherndon

When I want to contact eBay, I walk outside and yell at them. I don't get any answer back but at least I feel better.

If you were in a transaction with numishead, you can click on his ID in the auction and eBay will give you his e-mail address which you can then use to contact him directly. You can also request his contact info (phone, etc.) but that comes in an e-mail so you might not get it given the current situation.

WH

Bikingnut

Thanks for the info, but I already tried that (including walking outside and yelling). Ebay doesn't provide email addresses anymore to prevent spamming unless you are involved in a transaction with the person you are contacting. But even then, they still don't give you the persons email address, you have to use their message service.

wayneherndon

I just checked this as a buyer and wasn't able to get it to work. It looks like only the seller can get the addresses. I'm typically the seller so that's the only way I'd done it. Maybe it is time to go back outside and yell again.

WH

Endocrinologist

One thing to consider is there might be a problem with your email. It happened to me once. My email server was bouncing all of the communication from Ebay and other members. Double check that your email registered with Ebay works.

Endo

Kim

The two times I needed assistance, I used the live help/support section. It was pretty fast, and they solved my issues on the spot both times. Good luck!

http://server.iad.liveperson.net/hc/16485391/?cmd=file&file=visitorWantsToChat&site=16485391
Live Help

sinin1

your email provider has probably decided to place eBay stuff as spam so you do not recieve


One thing I do is go to an auction I won - and ask the seller a question -> I won 3 lots...., combine shipping...., methods of payment.....

you usually get a reply direct from them telling you how to pay