Just talked to Customer Support, you need to read this!!

MadMarty

Ecomony turnaround is now 60 business days! I'm going to call HRH and anything that has not been graded I want it returned!

FC57Coins

Next they'll say a month of sundays!

MrEureka

Well, on the bright side, some of the coins I submitted on Jan 14 were Rosies, so maybe I can get some of the first FB'ers!

Russ

Yep, they just changed the notice on the submission status page.

Russ, NCNE

GaCoinGuy

That doesn't make sense, as fast as HRH said they grade them.........do they really get THAT many coins in each and every day? Or is the bottleneck in the slabbing dept?

nwcs

I'm frankly amazed! Wasn't it not long ago that we heard that with the staffing additions the times were starting to come down? Time for a Q&A...

homerunhall

Economy turn around time is now 75 calendar days and we are being flooded with submissions. I wish I had good news but I don't. We are calling every quality grader we know. I'm doing everything I can...it sucks...we know it sucks...but we can't have apprentices grade your coins. Unfortunately, the back log will probably get worse before it gets better.

David Hall

LucyBop

Patience.... good things come to those that wait my friends......

Colorfulcoins

This leads me to ask the obvious question: Can and will PCGS STILL honer the 10 day turn around for the month of April for those collectors that submit Rosy Dimes for FB designations as BJ previously committed to? Or is that 10-day time frame e x t e n d e d also?

Inquiring minds want to know.........expectations ARE my reality.

Russ

Patience has never been one of my virtues.

Russ, NCNE

coinkat

wow... 75 days?!?

boz

Well stated, Lucybop!!

K6AZ

<< <i>Economy turn around time is now 75 calendar days and we are being flooded with submissions. >>



Uh-huh... And I guess after word gets out that it is now 75 calender days that will cause an ever larger flood of submissions and the turnaround time will go to 100 days.

Honestly David, I don't know who is flooding you with submissions. It isn't me, or a lot of other people I know who have stopped submitting coins to PCGS for economy.

Russ

I know I'm sitting on 26, (and counting), Accented Hairs that aren't going to be submitted until the turnaround time gets reasonable.

Russ, NCNE

rd5425

Does this turnaround time apply to coins that were sent in before this was announced or those that are submitted after today.

MadMarty

I had coins submitted in Jan, before the 50 day notice went up. Well they are getting close to 50 days now. I'm sorry, 3 to 4 months is not acceptable, going to send them across the street. Most of the coins I send in I need to turn, economy price is perfect for that, but 3 to 4 months is not.

wallstreetman

What else would hold things up! Obviously those who say they arent submitting to PCGS are full of it! I think their getting alot of defectors from NGC, I swear, at Long Beach the NGC table is always dead! Dont get defensive, Im reporting what I see! Can anyone else back me up on this or do I always notice when their on break?

ScarsdaleCoin

Very interesting for 2 reasons....

#1 Did I not read under a thread that the "coin business is not booming"

#2 Seems to prove that PCGS is #1 with an awful lot of subs coming in the door...

wallstreetman

Maybe its time to research this stock!

FrattLaw

Not to bash, but has anybody else noticed that this has occurred after PCGS sets a guaranty turn-around time for higher submission levels?

Basically, I see PCGS not really wanting to do economy submission anymore. Its another way to force the higher submission levels on us, OR PCGS would just rather deal with the dealer and not the collector. Better money, less hassles.

Michael

freezer

Here is my personal solotion to the economy turn-around times.
a: I sent 20 coins to PCGS in spite of then 50 day turn.
b: I sent 20 coins to NGC and it looks like 21 days.
c: I sent 20 coins to NTC ...20 days..as a test.

As coins come back I will send 20 more.If I had my choice I would be 100% PCGS but I have to sell coins.

wallstreetman

Heres something else that seems obvious! When you cant find people qualfied to do a job, IT MEANS YOUR NOT PAYING ENOUGH! Hopefully the volume of submissions outweighs the higher wages THAT THEY WILL BE PAYING, or were in for more price increases!

ponzi187

It is time for everyone that can to stop sending in moderns for slabbing...See what happens then...What's the aversion to raw coins anyway?

Wingsrule

In the 38 minutes from the time of the original post until HRH's response, FIFTEEN days got added to the turnaround times. By now, it's probably around five months

Russ

<< <i>c: I sent 20 coins to NTC ...20 days..as a test. >>



Freezer,

So, you have some real garbage coins you need to unload?

Russ, NCNE

MadMarty

<< <i><< c: I sent 20 coins to NTC ...20 days..as a test. >>



Freezer,

So, you have some real garbage coins you need to unload? >>



I was thinking the same thing!

Russ

<< <i>In the 38 minutes from the time of the original post until HRH's response, FIFTEEN days got added to the turnaround times. >>



Actually, he said 75 "calendar" days, which would be right around the same as 60 "business" days.

Russ, NCNE

Wingsrule

Russ,

Nice catch. Got all excited and couldn't count correctly.

banknote1

Kool-Aid Kool-Aid

66Tbird

75 Days!!!!!!! wow, that's almost a quarter of a year. Glad I'm just a collector

Bulldog

We can Help PCGS get caught up on the back log. Stop sending coins for a year or two. Give PCGS a break, they are on our side. As HomeRunDude has said, He does not want apprentices grading our coins. I agree with him!

Stop Sending in your coins to PCGS, till they get more expert graders, caught up on the back log of coins to be graded. Sometimes I think that we as collectors expect too much , for the paltry sums we pay for this service!

Bulldog

RGL

Whoa ... what's a PCGS collector to do? I am sitting here on what I truly believe to be a DCAM on which the current pop is 37/0 ... as well as a bunch of freebies from 90-pct/completed sets?... Send the killer separately as regular?

JJacks

Wow! Wow!

75 business days is just way, way too much Mr. Hall. Sorry to sound so harsh, but there has got to be another way between:

1. Offering more money to get some more graders, including maybe some who left previously.
2. Offering Overtime with appropriate pay to some/all graders.
3. Doing anything in between to speed up the process that isn't related to grading (but I assume that grading is the main bottleneck?)

JJacks

DCAMFranklin

<< <i>Not to bash, but has anybody else noticed that this has occurred after PCGS sets a guaranty turn-around time for higher submission levels?

Basically, I see PCGS not really wanting to do economy submission anymore. Its another way to force the higher submission levels on us, OR PCGS would just rather deal with the dealer and not the collector. Better money, less hassles.

Michael >>




That would be it.

doops

the trick -> send em 150-250 at a time then at 30 calender days of their rcpt if no results show online call em and demand return of submission since not done yet calling off the submission. "they'll look into it" and naturally they'll see a couple thou in the garbage versus their 2 hours of "work" basis this return demand and 4 or 5 days later your registered pkg of slabs will be in hand. send in 5 or 6 thou coins a year,40 or 50k in fees,you get action bumped ahead of all others when you demand return of unslabbed coins. it works

doops

oh, ps..it's ALWAYS about the money. accumilative and total $$ intake per submission. the threat of the competition on 25 coins gets a giggle. a boycott of $50k a year to the "competition" becomes troublesome. action results

ms70

I'll bet anything this is greatly due to the eBay powersellers that submit loads of Sacagaweas, SAE/GAE's, & huge numbers of state quarters every 10 weeks.

nwcs

Is it reported anywhere in the public records what percent of CU income is from collector's club members and what percent from dealers?

Gilbert

You know, at first I was feeling some sympathy for you guys, but I think I know what the problem is.

You're all cheap-skates. I'm just joking, but really, everybody (of course this is a generalization) wants to submit economy and the Registry and particularly moderns is booming. I'll bet more people than ever are submitting coins. Just 3 or 4 years ago, you had to submit through authorized dealers. Look how many people are trying to sell coins now. Sure no one is submitting to PCGS (okay) but, even since I joined this forum I watched a significant number of people talk about submitting coins. How can you NOT expect the turnaround time to be extended.

I don't submit much, but I am an impatient guy; I'll just keep my volume low and use regular service. Yeah, it costs me a few extra dollars, but I don't have to wait two months for grades, yet.

ksteelheader

I don't submit much, but I am an impatient guy; I'll just keep my volume low and use regular service. Yeah, it costs me a few extra dollars, but I don't have to wait two months for grades, yet. ................Well spoken, thats how I have been doing it..........Ken

geb209

<< <i>the trick -> send em 150-250 at a time then at 30 calender days of their rcpt if no results show online call em and demand return of submission since not done yet calling off the submission. "they'll look into it" and naturally they'll see a couple thou in the garbage versus their 2 hours of "work" basis this return demand and 4 or 5 days later your registered pkg of slabs will be in hand. send in 5 or 6 thou coins a year,40 or 50k in fees,you get action bumped ahead of all others when you demand return of unslabbed coins. it works >>




Have you ever tried to do this? I did and they simply told me that I couldn't get my money back whether or not I wanted the coins graded. Once the check is cashed, the deal is sealed.

I don't have a problem with the turn around times, looks about right to me.