New Services and Fee Schedule posted

VonZipper

Schedule and Fees



Looks like when you do an online submission for silver level it is now $15 instead of $12 for post 1965. Don't remember that being mentioned before.

Russ

HMM...regular is 15 days guaranteed? I wonder when that was effective, and what precisely that means? Is it free if not completed in that time frame? Hehe, maybe that's why PCGS still hasn't cashed the check for my submission that arrived 03.05.

Russ, NCNE

Lori

I sure hope that starts today for the regular service. I just sent a few coins in yesterday. That is the only way us Silver members can submit. Bummer on the $30 per coin though.

Lori

SportsModerator2

Lori:

The turn around time for Silver members has not changed, it is still 30 days.
The 15 day service has been guaranteed for Gold and Platinum members.
It looks like when the fee schedule was updated on line the was miscommunication and is being corrected now.

Carol

nwcs

I'll be happy when my submission from 1/22 is finished...

Russ

Carol,

So, does that mean my submission that's been in since 03.05 is going to be free since it's past the 15 day mark?

Russ, NCNE

SportsModerator2

No Russ, but if you mail the submission today it would fall under the new guidelines.
Could you imagine all the people we would have to call now who didn't comply with the 5 coin minimum rule on the other services?

Carol

Russ

Yeah, but Carol, I don't care about them!

Russ, NCNE

SportsModerator2

I know you don't but you have to take the good with the bad.

dragon

Carolj,

If I send in my submission with a box of Godiva Truffles and flowers, do my grades go up by a point or two?

SportsModerator2

Probably not. My guess would be that the chocolate would melt all over your coins in transit and they may get bb'd for AT.

airplanenut

<< <i>Probably not. My guess would be that the chocolate would melt all over your coins in transit and they may get bb's for AT. >>

Artificial Taste?

FrattLaw

Is PCGS really going out on a limb with the guarantee? That could be dangerous. What happens if it isn't completed by the proscribed time limits -- is the grading fee credited back to your account, do you get coupons for future free gradings, ect?

This could be a customer service nightmare.

Thanks
Michael

VonZipper

Carol,

What is the guarantee service, is it for problem coins or overgrades and how much is it and is it only available to gold and platinum members?

Russ

Erik,

The guarantee being referenced in this thread is turnaround time.

Russ, NCNE

SportsModerator2

The simple answer is yes.

As a silver member you have 3 basic service available.
Reholder, (Pre-1965 U.S. Coins) $30/coin 30 business day turnaround, (Post-1965 U.S. Coins) $15/coin (5 coin min)
30 business day turnaround.

The Silver membership rate for post 1965 coins has always been higher so of course that rate went up when the rates went up for Gold and Platinum members.

Edited to add:

Having all service levels and turnaround times available is one of the benefits of Gold/Platinum membership.
That and the Quarterly Coin Special.

SportsModerator2

None of the turn around times for silver are guaranteed.

Russ

<< <i>Having all service levels and turnaround times available is one of the benefits of Gold/Platinum membership.
That and the Quarterly Coin Special. >>



And, the freebies for renewal; which I just did.

Russ, NCNE

VonZipper

Thanks, when filling out online submission form for silver the only types listed are: Grading, Regrade, Crossover. Are they going to correct and add reholder for silver on the form?

SportsModerator2

Just write reholder under the Post 1965 service and include $5 per.
I'll ask that they add it to the form.

VonZipper

Thanks your a sweetheart.

wayneherndon

Carol,

What does it mean to have a guarantee on the turnaround time? What happens if they are not returned in that amount of time?

Thanks,

WH

FrattLaw

Wayne

She already sidestepped my question -- hopefully she'll answer yours.

C'mon -- please Carol we want to know.

Michael

SportsModerator2

If we miss the turnaround time, you will receive a voucher for alike submission. You need to write the service type on the outside of the box. Reg, Express, etc.
The guarantee is based on business days and is not in effect during major shows PCGS attends.
The guarantee would also be invalid if the customer did not follow rules such as not including payment, mixing service levels or grading types on the same submission forms.
No Quarterly Coin Special with other coins at Reg. Service. Do not mix raw and crossovers.

Carol

see no side stepping.

FrattLaw

Ah, thank you for spelling it out. I appreciate it. How about calling it a nice "shuffle step" instead

Michael

VonZipper

Carol was'nt BE BOP A LULA ing around. Lucy where are youuuu!!!!

SportsModerator2

No. I think it's pretty straight forward and clear. No soft shoe, tap or ballet anywhere to be found.

Fratt:
You must keep in mind that I have a short attention span and a full time job
I was answering VonZipper's question line before moving on to another.
I did pretty well even though Russ was trying to side track me with his submissions.

keets

hey carol

your mention of the free quarterly submission prompts me to ask if you know what the new one is??

al h.

Russ

It's CC minted coins.

Russ, NCNE

FrattLaw

Carol -- I'm only playing -- geezz I can have a sense of humor, ya know!

You do a great job by the way and thanks again!

Michael