Well, I give PCGS credit. They let THE post stay up longer than most figured they would.

mdwoods

I give PCGS a thumbs up.

keithdagen

I would give them two thumbs up if a PCGS representative would address the concerns that are in the post, and either admit the problems exist, or provide evidence to refute them.

Russ

What post?

Russ, NCNE

littlewicher

I must say that they are starting to squash the uprising by not censoring the post. All problems have been mostly aired out, so it's all up to the people whether or not they will stick with PCGS.

Barry

Maybe they just have other things more important to worry about?

Russ

<< <i>I must say that they are starting to squash the uprising by not censoring the post. >>



Damn the evil!

Russ, NCNE

DeepCoin

There is no new information anywhere in the post. PCGS is doing the right thing by just letting everyone vent and then move along with life. All the issues are well known at this point. The rest is puffery and rhetoric. On balance, they are doing the right thing.

keithdagen

There is no new information anywhere in the post. PCGS is doing the right thing by just letting everyone vent and then move along with life. All the issues are well known at this point. The rest is puffery and rhetoric. On balance, they are doing the right thing.

I guess that PCGS not addressing the fingerprint issue is them doing the right thing? Since it's known that it can happen, it's OK to ignore the problem. As a former submitter, I would have liked to have seen an action plan on that one.

FrattLaw

I hate to sound like a kool-aid fan, but I have to give thumbs up to David Hall, not that I don't support Greg and I am anti-censorship, but I would have taken down that post if I were Hall. I don't think Greg's prior posts were bad enough to get him booted, but the lastest from Greg is a little harsh.

I give a lot of credit to DH for allowing it to stay.

Maybe things are changing -- at least in regards to censorship -- around here.

Michael

keets

what i find absurd about this ongoing saga is that many claim the high ground and get stuck on freedom of speech issues. i figure PCGS is in a no win situation now and will just ride all this out and hope that it's done post-haste. personally, i feel this thread and all the ones associated with it should get the bump over to the open forum since they are no way coin related, though some will make the attempted stretch that they are. ego driven madness!!!!!! let's get on with coins already.

al h.

DeepCoin

Keith,

I am not saying it is OK to ignore the fingerprint problem, or the issues regarding how long submissions take..etc. I am just saying that the problems are well known. More negative rhetoric is not going to give them more visibility. We all know about that problem.

I think that engaging HRH via a number of forums is the best way to get this addressed. PCGS is working on being more customer centric and there are a variety of ways to interact. Let's keep using those. Bashing and yelling can occasionally work, but in the long run people turn off to that.

keithdagen

I think that engaging HRH via a number of forums is the best way to get this addressed. PCGS is working on being more customer centric and there are a variety of ways to interact. Let's keep using those.

Let's see, I think that HRH posting is actually the cause of many of the problems that PCGS currently has. After all, he's the one who said that most dealers can't grade, and labeled dealers as whiners. He's the one who consistently continues to deny a problem with quality control, although the number of posters with issues belies that. And he's the one who used his Q&A forum to insult someone who asked a question. Yes, let's definitely get these things addressed in the forum like they have in the past.

AbesNeighbor

I think many of you are the problem! I suppose you think that 1. David Hall wants finger prints on the coins that he is grading? 2. You think that he should drop everything in his various businesses and communicate with "Just you" because you are so important?

He obviously reads these posts or is directed to the ones people think he should read and probably takes action to try to correct them. Does that mean you will see the elimination, 100% of finger prints? - NO! But, I am sure he wants to turn out a quality product. Any business man wants to do that.

He doesn't need to respond to immature ranting, raving, name calling "Kids" to run his business.

if you don't like his business or his forum, simply use someone else.

Gilbert

Mr Dagen,

Are you a collectors club member. I ask because a recent mailing regarding expanded services does speak to some of the issues.

As far as the comment re: Laura - she doesn't appear to have been offended; why are people carrying this battle, where she saw none. We all know she is capable of speaking up for herself.

I read that LW question & answer, and it is being painted in the worst possible light. Maybe if you didn't like LW you could harp on his presentation, because, it came off as more insulting than HRHs response. Yeah, sure, he shouldn't have been baited by a youngster, but I have kids LWs age, and frankly his presentation was inappropriate.

All I'm trying to say is everyone doesn't have to line up on one side or the other. Both have valid points and both have issues to be worked out. Constant haranging will more than likely lead to inaction and insults, not positive changes or enhancements. None of the issues will change overnight; either give a chance for changes to be implemented or boycott PCGS. HRH is only one person; if your issue is with him, take it up with him.

Russ

<< <i>I guess that PCGS not addressing the fingerprint issue is them doing the right thing? Since it's known that it can happen, it's OK to ignore the problem. >>



Keith,

They've been addressing every recent example of the problem. They took care of it for me without hesitation. There are also several others that they took care of - including, by his own admission, Greg. What else would you have them do?

Russ, NCNE

keithdagen

Are you a collectors club member. I ask because a recent mailing regarding expanded services does speak to some of the issues

Yes, I am, and the core of the mailing was that HRH would now charge for his opinion on coins, and that the cost of submissions was going up again.

As far as the comment re: Laura - she doesn't appear to have been offended; why are people carrying this battle, where she saw none. We all know she is capable of speaking up for herself.

Mike Storheim (sp?) was labeled as HRH as a great grader and said that PCGS downgraded his coins. HRH never responded to his post.

I read that LW question & answer, and it is being painted in the worst possible light. Maybe if you didn't like LW you could harp on his presentation, because, it came off as more insulting than HRHs response. Yeah, sure, he shouldn't have been baited by a youngster, but I have kids LWs age, and frankly his presentation was inappropriate.

I personally think LW is a d_ick, and you can review my posting on the Open Forum for proof of that. I have no respect for him, but as a corporate leader, HRH would make most public relations officers crap their pants.

They've been addressing every recent example of the problem. They took care of it for me without hesitation. There are also several others that they took care of - including, by his own admission, Greg. What else would you have them do?

Ruus, would you rather have them fix the problem when you receive the coin and send it back, or would you rather have them address the issue in their QC process and not have to send the coin back? I would love for HRH to address what they are doing to eliminate the problem from happening. I don't deny they are fixing the mistakes that are sent back, but let's reduce the number up front.

DCAMFranklin

How about have their employees wear cotton gloves, like the rest of do, when they handle our coins?

Russ

<< <i>Ruus, would you rather have them fix the problem when you receive the coin and send it back, or would you rather have them address the issue in their QC process and not have to send the coin back? >>



Keith,

Actually, they are addressing the problem internally and looking at ways to reduce it (it cannot be completely eliminated at ANY grading service). Just because nobody has posted that, doesn't mean it isn't being done. Any of us who have run in to the problem, and bothered to discuss it with PCGS personnel, already know this. In the interim, they are taking care of it when it happens rather than - as they used to - trying to blame it on the submitter.

The point is that the assumption that they're doing nothing is without foundation.

Russ, NCNE

mdwoods

I agree with Russ. PCGS is making some major changes. They will never be perfect, some issues will always be issues to a certain degree. They asked for opinions in the Registry, and apparently do take the advice of some of the specialists.
Besides, NGC won't slab my Goodacres. mdwoods

keithdagen

Besides, NGC won't slab my Goodacres

Not a legitimate variety.

How do you tell them apart from other high-grade Sacs if you crack them out?

mdwoods

How do you tell them apart from other high-grade Sacs if you crack them out?

I think they are burnished prooflike. However, I have seen regular 2000 P Sacs that were prooflike as well. Given the higher than average grades these coins seem to garner, I have to believe that they are a special issue. Still the point can be argued either way, and I admit that. mdwoods

Macqui

I am surprised that so many folks who do not like censorship want to do exactly that with David Hall. This forum often has rough and tumble exchanges and why shouldn't he feel free to respond in the same spirit? Why shouldn't he be able to give as good as he gets? Pcgs has made many improvements in customer service and can still do more. I look at the direction in which they are moving as positive. I am also dismayed at the "koolaid" insults if someone doesn't agree. Just who is drinking the Koolaid?


Macqui