Change in minimum policy

homerunhall · March 20, 2003 6:25AM

After a lot of input from our customers, we are changing the new minimum number of coins per order for modern and economy service from 10 to 5. We appreciate everyone's comments. Sorry we have to have minimums, but we just can't do the onesies and twosies or we'll never get these orders back to you.

The 5 coin minimum for economy and modern goes into effect 4-1-03.

David

LucyBop · March 20, 2003 6:28AM

Way Cool HepDaddy!

lordmarcovan · March 20, 2003 6:28AM

<< <i>We appreciate everyone's comments >>

Sounds terrific to me, as I am a small, only occasional submitter.

DCAMFranklin · March 20, 2003 6:30AM

Glad you listened to customer comments to find common ground and find a compromise that works for both the company AND the customer. The common collectors thank you!

jbsteven · March 20, 2003 6:32AM

many thanks and I am sure that changing it to 5 will enable EVERYONE to send in coins.

ksteelheader · March 20, 2003 6:39AM

I think that I can live with that..........Ken

fivecents · March 20, 2003 6:43AM

David,

Us little guys thank you. That is much more realistic.

Paul

jimtre · March 20, 2003 6:50AM

Looks like five cents just gave his two cents worth.

jeffnpcb · March 20, 2003 6:56AM

I guess I'm glad you lowered it, but it is a business decision and ten isn't that tall of an order! Patience is a virtue, not a business decision. But if it makes " wee" collectors happy, that's what you have to do! I can't imagine being in such a hurry to make it less than ten on submission! Some coins have waited over a 100 years to get graded and slabbed!!

Lori · March 20, 2003 7:18AM

The little people are happy. I can handle 5 coins.

Lori

Cockney · March 20, 2003 7:21AM

Dear Mr. Hall, ever get the feeling that if you walked on water, some would complain that your feet are wet. ? I for one really appreciate that the opinions expressed on the Board are listened to. Thanks

Mojoe · March 20, 2003 8:05AM

Thanks David. The 5 coin minimum works much better for me.

ursabear · March 20, 2003 8:11AM

Wow! Thank you very much. I typically submit 10-18 coins, but at times, I only need small submissions, so 5 will be great.

I am most appreciative of this!

STEWARTBLAYNUMIS · March 20, 2003 8:38AM

David

Is the turn around time quicker for 5 coins or 50 coins ?

Stewart

Elcontador · March 20, 2003 8:54AM

Mr. Hall,

Thank you for you consideration of the "little guy / gal" in this matter.

DennisH · March 20, 2003 9:30AM

Mr. Hall:

Many thanks for changing the minimum from 10 coins to 5. It makes a HUGE difference for me, and I do appreciate it.

-- Dennis

presleyh · March 20, 2003 9:34AM

It is good that the small collector is being heard by pcgs. I think the move back to the 5 minimum will help maintain interest in the hobby for those, like myself, who are not full time professionals. Thank you.

BigDipper · March 20, 2003 10:12AM

rd5425 · March 20, 2003 11:04AM

Wow what a a great move, I'm alot happier know that I know this and won't have to scramble to get my coins in by april 1st, my respect for pcgs has just increased greatly. Thank You for listening to your customers, not many companys do that anymore.

johnk · March 20, 2003 11:10AM

five is much better.

john

Dabigkahuna · March 20, 2003 11:20AM

Thanks David.

Ronyahski · March 20, 2003 11:38AM

Good for you, that's customer service.

AbesNeighbor · March 20, 2003 11:40AM

Very Good Move!

relayer · March 20, 2003 12:04PM

I thought I had made my last ecomony submission when the limit went to 10.

I think 5 is reasonable. Thanks

(now if I could just get my pending ones done - one had 4 and the other had 5)

MadMarty · March 20, 2003 12:06PM

Thanks Dave, now if you can work on that 1964-1955 modern thing!

DMWJR · March 20, 2003 12:13PM

Now, that's cooperation.

joejeweler · March 20, 2003 1:42PM

Hehehe......Hi David, just seemed to me the reason the turnaround times were so long was because you were getting swamped with LARGE orders!

"onesies and twosies" would seemingly "fly" outta there!

Just a thought from a bench jewelry repairman who HATES getting job envelopes holding five, six, or seven different items. Seems like i spend a very long time on just this one job! (envelope).

Joe T

David

<< <i>...but we just can't do the onesies and twosies or we'll never get these orders back to you. >>

Support our troops:

nucklehead · March 20, 2003 1:59PM

KAJ1 · March 20, 2003 2:09PM

I can also deal with 5.

Thanks !!!!!

commoncents · March 20, 2003 6:37PM

<< <i>The 5 coin minimum for economy and modern goes into effect 4-1-03. DAVID >>

I hope this isn't a cruel April fools joke.

fivecents · March 20, 2003 7:37PM

joejeweler,

I think the processing of all of the 1 & 2 coin submissons is what is taking so much time.

Paul

MadMonk · March 20, 2003 8:49PM

Well thats great to "hear". Homerunhall hits one outta the park!

Tootawl · March 20, 2003 9:00PM

HRH, Excellant move. Thanks.

Gilbert · March 20, 2003 10:07PM

homerunhall,

You keep that up and it's going to demonstrate that some people may have judged you too harshly, that you are more willing to listen to the collectors than you have been given credit for, or even more significantly - you ARE as interested in hobbyists as you are with the big hitters. Are you sure that is the image you want to present?

BTW, I tried to email you twice at homerunhall@pcgs.com, but for some reason, the PCGS server was unable to forward them to you. Apparently, I don't have the correct email address; please clarify. You may have noticed, I don't email you with frivilous matters. One of those was a CC to alert you to the "expiration" of the secure server certificate. If that issue is resolved, I have some business to attend to.

smprfi · March 20, 2003 10:11PM

Thanks, it is easier to save the money for five instead of ten.

joejeweler · March 20, 2003 11:10PM

Hi Paul......somehow i find that hard to believe as large orders, by definition, take longer to process than small ones! Send in two coins and unpack....log in (must take much less time than say, 100 coins!)......send to graders possibly more familiar with that series (classic vs modern, say)...a few minutes graded and assigned a grade......off to print insert/holder........off to shipper. Done! Probably takes all of 20-30 minutes "actual" working time. (not counting time items might be sitting with no one doing anything with them).

Same order but with 100 coins..........a full days work or more perhaps!

Also, with a group of valuable classic coins costing, say, $5,000 to $10,000 each, ......shipping a single lot of 2 or 3 coins makes it hard to get it insured for full value even "Registered" mail. ($25,000 limit as i recall). I believe UPS has a $50,000 insurance limit. Either way a large order is more likely to surpass the insurable limit than a small one. I don't know how someone ships a super valuable coin with full value insurance.....unless they're self-insured with business insurance.
Joe T

<< <i>joejeweler,

I think the processing of all of the 1 & 2 coin submissons is what is taking so much time.

Paul >>

ccrdragon · March 21, 2003 2:05AM

HRH - Good move!!!

fivecents · March 21, 2003 6:58AM

joejeweler,

Imagine the same 100 coin order except this time from 100 different customers. Thats alot of paper work compared to 100 coins sent in on the same order. Pcgs even gives a discount for extra large submissons.

Of course that is just my opinion.

That proof Barber half is awesome!!

Paul

Change in minimum policy

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