Remember my pm's from a few months ago: Many people read these boards from all over the coin hobby. People will rememeber how you presented yourself on the boards, even if it wasn't your fault. That may be a deciding factor when a job hiring comes into play.
Cameron Kiefer >>
True Cameron... and it goes both ways on that post/reply. I wonder how many people read that and then decided to send their coins elsewhere.
LW came off as an arse and HRH came off unprofessionally. (at least to me) But as someone pointed out we don't know what either was thinking or how it would have played out in person.
By the way.........will the original post/reply now be removed under the new policy?
LW was writing a question to an audiecnce of one-David Hall. When David Hall answers a question he is writing to an audience of the 9227 members of the board. DH made a choice to answer the question puplicly and therefore has a resposnsiblity to take the higher ground. If he wanted to put LW in his place he could have done that with a PM. I could never see David Bowers or M. Salzberg answering a question like that.
Here is how he should have answered the question.
"LW- Obviously you are unhappy with your grades and having been in the coin business for so many years can understand it. Let me assure you no matter how busy we are in the grading room it is paramount that we hold the strict standards that has made us so successful. The graders are working hard to keep up but we will not compromise sloppy grading with in order to grade coins faster.
When grading Morgan Dollars it shouldn't be nessesary to use a magnifying glass. They are big coins and everything you need to see is right there. If you have to use a glass use a 5X. 10X magnification is usually used to look for die varieties or diagnostics for authenticity. The 1921-S Morgan is a tricky coin to grade since, as you mentioned, has a flat strike. When looking at the coin does the mint luster go accross the eagle's breast or are there breaks in the luster. If there are breaks can you see the starting and ending points or is the area grey and hard to determine. If there are grey areas then that is rub and the coin isn't uncirculated. Please take a look again at the coin witthout a glass and maybe you'll see things different. If not maybe seak a secnd opinion from someone whose opinion you valu.
1883 No Cent nickels were released and quickly hoarded by the public. The coin is very common in AU and the come with great luster and nice strike. Again look at the high points on the coin in a good light with a 5X glass and see if there are breaks in the luster. If it's grey and you can't see the starting and stopping points then the coin is AU.
I hope this is assistence to you and if you don't find the answers to your satisfaction contact me and we will see what we can do."
I timed this on my computer and it took 4 minutes to write.
In my opinion a companies attitude starts at the top. Some of the customer service people I've dealt with have been great and I don't want to take anything away from them. It's just PCGS has a reputation of being arrogant and if that is going to change it has to start with David Hall.
Bear- The CEO in my regular job treats everyone with respect and is one of the most straight, honest people I know. His attitude permeates the whole company. He's not perfect and neither are we but the qualities he has as a person makes a big difference in our company. Not all CEO's are dishonest, cut throat jerks. As a sidenote if his company was in the grading business I could never see him telling all his customers that the a big problem is they don't know how to grade.
<< <i>The CEO in my regular job treats everyone with respect >>
So did mine, the CEO of Intel.... However, he wasn't asked questions in a public forum in a very condensending and attacking nature. People respected him wether they agreed with him or not. I can't see the coralation of my CEO did this so other CEO's should act this way. Your CEO was in a totally different buisness I'll bet......
Be Bop A Lula!! "Senorita HepKitty" "I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
Well done Numish! Just a bit of tolerance was called for. Your hypothical response is good.
Regardless of the industry, leaders (CEO, COO, Pres., etc) should not tolerate poor treatment of the customer. They definitely should not be a part of it. Lead by example.
Lucy- If he didn't like the question (though no real question was asked), then he should have ignored it or responded by PM or e-mail. Once he chose to respond in a public manner, then he had an obligation to act with decorum, civility and maturity. He can leave the arrogance at home.
P.S. With Intel's stock performance over the past 3 years, you should consider going to the shareholder's meeting. I can promise you that your CEO will confront some scathing questions this year.
the stock price is killing me, but I'll hold onto all my shares...... I am longer employed by them as I have left for an early retirement.... but Dr. Craig Barret is very respected and treated in a respectful manner, and Intel's stock isnt the only one that is beaten down, however, this company has still invested in R&D and maintained many employees during the worst downturn ever in the semiconductor industry.
David made a comment that I take in jest, it was his right, its his board, if people don't like it they can leave. I think if David wanted to really get nasty he could have said alot worse.
Be Bop A Lula!! "Senorita HepKitty" "I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
<< <i>I can promise you that your CEO will confront some scathing questions this year. >>
and I promise you, your clueless about the inner workings of Intel, the folks that are there are very happy to be employed by the leading semiconductor company in the world.
Be Bop A Lula!! "Senorita HepKitty" "I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
<< <i>I can promise you that your CEO will confront some scathing questions this year. >>
and I promise you, your clueless about the inner workings of Intel, the folks that are there are very happy to be employed by the leading semiconductor company in the world. >>
Lucy- I'm not interested in getting in a <bleeping> match with you. If you will re-read my post, I said he will face some scathing questions at the stockholders' meeting. Has absolutely NOTHING to do with the empoyees' satisfaction level. I can assure you those analysts and stockholders will have a great deal of knowledge and interest in the "inner workings of Intel". He will face some tough questions, not always asked in a civil tone, yet I am quite sure he will be bright enough and mature enough to answer the questions in a civil tone and with no sign of arrogance.
You guys a making a mountain out of the proverbial molehill. Littlewicher, whether he intended to or not, came on way too strong with his choice of words and DH just gave him a mild slap on the butt. It was more like a father/son than a businessman/customer interaction.
Reminds me of back when I was in high school and the instructor told one of my classmates that he needed to stand a little bit closer to his razor. We all laughed and the next day the student came in with a better shave.
again, you haven't a clue about Intel stock holder meetings. I do, I have been to many in my 17 year career with them. You have an assumption, and its a valid one, but its incorrect.
Be Bop A Lula!! "Senorita HepKitty" "I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
Comments
<< <i>LW:
Remember my pm's from a few months ago: Many people read these boards from all over the coin hobby. People will rememeber how you presented yourself on the boards, even if it wasn't your fault. That may be a deciding factor when a job hiring comes into play.
Cameron Kiefer >>
True Cameron...
and it goes both ways on that post/reply. I wonder how many people read that and then decided to send their coins elsewhere.
LW came off as an arse and HRH came off unprofessionally. (at least to me) But as someone pointed out we don't know what either was thinking or how it would have played out in person.
By the way.........will the original post/reply now be removed under the new policy?
Here is how he should have answered the question.
"LW- Obviously you are unhappy with your grades and having been in the coin business for so many years can understand it. Let me assure you no matter how busy we are in the grading room it is paramount that we hold the strict standards that has made us so successful. The graders are working hard to keep up but we will not compromise sloppy grading with in order to grade coins faster.
When grading Morgan Dollars it shouldn't be nessesary to use a magnifying glass. They are big coins and everything you need to see is right there. If you have to use a glass use a 5X. 10X magnification is usually used to look for die varieties or diagnostics for authenticity. The 1921-S Morgan is a tricky coin to grade since, as you mentioned, has a flat strike. When looking at the coin does the mint luster go accross the eagle's breast or are there breaks in the luster. If there are breaks can you see the starting and ending points or is the area grey and hard to determine. If there are grey areas then that is rub and the coin isn't uncirculated. Please take a look again at the coin witthout a glass and maybe you'll see things different. If not maybe seak a secnd opinion from someone whose opinion you valu.
1883 No Cent nickels were released and quickly hoarded by the public. The coin is very common in AU and the come with great luster and nice strike. Again look at the high points on the coin in a good light with a 5X glass and see if there are breaks in the luster. If it's grey and you can't see the starting and stopping points then the coin is AU.
I hope this is assistence to you and if you don't find the answers to your satisfaction contact me and we will see what we can do."
I timed this on my computer and it took 4 minutes to write.
In my opinion a companies attitude starts at the top. Some of the customer service people I've dealt with have been great and I don't want to take anything away from them. It's just PCGS has a reputation of being arrogant and if that is going to change it has to start with David Hall.
Bear- The CEO in my regular job treats everyone with respect and is one of the most straight, honest people I know. His attitude permeates the whole company. He's not perfect and neither are we but the qualities he has as a person makes a big difference in our company. Not all CEO's are dishonest, cut throat jerks. As a sidenote if his company was in the grading business I could never see him telling all his customers that the a big problem is they don't know how to grade.
And that's all I got to say about this.
<< <i>The CEO in my regular job treats everyone with respect >>
So did mine, the CEO of Intel.... However, he wasn't asked questions in a public forum in a very condensending and attacking nature. People respected him wether they agreed with him or not. I can't see the coralation of my CEO did this so other CEO's should act this way.
Your CEO was in a totally different buisness I'll bet......
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
Regardless of the industry, leaders (CEO, COO, Pres., etc) should not tolerate poor treatment of the customer. They definitely should not be a part of it. Lead by example.
Lucy- If he didn't like the question (though no real question was asked), then he should have ignored it or responded by PM or e-mail. Once he chose to respond in a public manner, then he had an obligation to act with decorum, civility and maturity. He can leave the arrogance at home.
P.S. With Intel's stock performance over the past 3 years, you should consider going to the shareholder's meeting. I can promise you that your CEO will confront some scathing questions this year.
but Dr. Craig Barret is very respected and treated in a respectful manner, and Intel's stock isnt the only one that is beaten down, however, this company has still invested in R&D and maintained many employees during the worst downturn ever in the semiconductor industry.
David made a comment that I take in jest, it was his right, its his board, if people don't like it they can leave. I think if David wanted to really get nasty he could have said alot worse.
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
<< <i>I can promise you that your CEO will confront some scathing questions this year. >>
and I promise you, your clueless about the inner workings of Intel, the folks that are there are very happy to be employed by the leading semiconductor company in the world.
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
<< <i>
<< <i>I can promise you that your CEO will confront some scathing questions this year. >>
and I promise you, your clueless about the inner workings of Intel, the folks that are there are very happy to be employed by the leading semiconductor company in the world. >>
Lucy- I'm not interested in getting in a <bleeping> match with you. If you will re-read my post, I said he will face some scathing questions at the stockholders' meeting. Has absolutely NOTHING to do with the empoyees' satisfaction level. I can assure you those analysts and stockholders will have a great deal of knowledge and interest in the "inner workings of Intel". He will face some tough questions, not always asked in a civil tone, yet I am quite sure he will be bright enough and mature enough to answer the questions in a civil tone and with no sign of arrogance.
Reminds me of back when I was in high school and the instructor told one of my classmates that he needed to stand a little bit closer to his razor. We all laughed and the next day the student came in with a better shave.
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
memories of my lost youth.
Camelot
<< <i>the instructor told one of my classmates that he needed to stand a little bit closer to his razor. >>
The teacher must have been a former Drill Sergeant.
Russ, NCNE