eBay sellers only-Opinions wanted
danglen
Posts: 1,674 ✭✭✭
OK, here's the scenario....You sell a coin to XYZ in an eBay auction. Ten days go by, no payment....Three weeks go by, you've sent out three reminders, still no payment and no communication from XYZ. You file a NPB on the thirtieth day, ten days later you file for a FV credit. You repost the auction and go on with your life. Sixty days after the auction ends, you get a check in the mail from XYZ, asking you to send the coin and remove the NPB from his record. My questions are, if you still have the coin or a duplicate, should you run this guy's payment through the shreder or cash it and send him the coin? And if you do the latter, should you charge him an administrative fee for the hassle of cleaning up the mess he created? I'm not worried about losing this guy as a client, because clients like this I need like an extra hole in the head. Just wondering how other sellers feel. 
danglen
My Website
"Everything I have is for sale except for my wife and my dog....and I'm not sure about one of them."
My Website
"Everything I have is for sale except for my wife and my dog....and I'm not sure about one of them."
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Comments
Do what is most profitable for you.
Either wait until the check clears and send him his coin or ff you can get a better price for it, shred his check.
My posts viewed
since 8/1/6
Obscurum per obscurius
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Oh, by the way. Send the man his positive Feedback when you mail the coin. Don't hold the buyer as a feedback hostage.
Russ, NCNE
If it still annoys you then shred the check.
How was the final price of the auction? Better than average, worse than average?
Has the price of the item changed since the end of the auction?
These are all factors that would affect my decision.
I'm very lazy and moderately easy going so I would generally cash the check and send the item.
-KHayse
Instead, he is trying to make up for his past sins. What ever you do and however you respond should take that into consideration.
WH
I had a guy do a Buy it now on a motorcycle for $5600.00 and it took him 2 weeks to finally tell me that he cannot get paypal to take his credit card. Relisted the bike and sold it a week later.
Shred the check and pretend like the guy doesn't exist.
If I didn't have the coin, I would send him his check back.
In either case, I would not remove the NPB/FVF. I would've also neg'd him.
Maybe something happened to this buyer, it happens.... What we do, and it happens alot. If we have the coin we ship it. If we have a great replacement then we email the buyer and tell them it is not the same coin, but it is a replacement. If he agree's to us sending it ,we ship the coin... And thank him for sending payment..
Do what you think is best is my advice..
Gary...
Fairtraderz eBay auction's
Funny things do happen......I looked like a deadbeat recently - turns out my computer thought the seller was junk mail and autodeleted his messages. Took nearly a month to figure out what was going on! Fortunately I was a repeat customer and he knew I was good for the money, eventually.
I'm not that much of a hardnose, if the postmark on the payment was within a couple weeks of the auction then I would send the coin.
Pennies make dollars, and dollars make slabs!
....inflation must be kicking in again this dollar says spend by Dec. 31 2004!
Erik
If I had a duplicate, I would offer it to him/her. If he/she wanted it, I would make sure the check clears, then send him the coin with some type of signature confirmation.
If I had no duplicate, I would send the check back with a simple note that I no longer had the coin.
I would not leave feedback at all - to hold it as a card to play just in case he/she negs me before th 90 days is up.
In my regular auction practices - and under normal situations, I always leave feedback on receipt of payment. With NPB folks, I don't leave feedback at all unless they've left feedback for me, or have had lots of neutrals or negs.
This is all dependent truly upon the circumstances around the buyer's reasoning for the lateness. If they've a reasonable excuse, I tend to proceed as if everything went OK. If they don't have an excuse or don't do things right because of neglect, I tend to let them know that my auctions help pay my kids' tuition, and that this is not a game for me (even though I enjoy coins most immensly.)
TRUTH
"Not Likely"
Have you delt with the USPS?
They can screw up a free lunch!!
<< <i>How about framing the check and hanging it over your computer as a reminder of all the slow pays out there, so when you get a fast pay, it's appreciated. Besides, it will cost the guy $15 for a stop payment. Send him nothing, no even a reply. >>
I agree with this forget about him don't tell him you got it don't do anything let him worry about it.
1) I will get his/her phone numer from ebay and call them, they will normally get the payment write out.
or
2) I will leave it in the sold box for a couple months, I do this if the item is a cheapy and I dont realy care if he/she pays. Then I will relist it.
After a couple months if I have relisted it and they deside to they want it I would tell them
sorry to late.
I like to call them because some times uncle Harry really did pass away and they need a little reminder (in there ear). Good customer relations and keeps the possitive feedbacks coming my way.
Www.killermarbles.com
Www.suncitycoin.com
A few months ago I had a coin sell and I sent an invoice 2 days later after no contact by buyer. Sent reminder 10 days after close and still no payment or contact by buyer. I check his feedback and it is perfect with payments for items that sold after my auction.
I figure something is wrong or the buyer is mixed-up as I don't believe this buyer is trying to avoid paying based on his other feedback. I send another reminder 21 days after auction and still no payment or contact.
Then 30 days after auction the buyer leaves me positive feedback.
I e-mail him to thank him for the positive feedback but since I never received payment I never sent the coin. He responds and apologizes for the mix-up and asks for the details of the sale. I had his payment within the week and sent him his coin. Done deal.
I get the feeling that most would not have been as patient (Did I hear someone say stupid?) as I was but after looking at his feedback I gave the buyer the benefit of the doubt that he was not a deadbeat and there was just a mix-up.
Joe.
Russ, NCNE
Most situations are not all or nothing as your posts suggest. I did write that I did not have enough details.
eBay sellers/buyers IMO are mostly not "professionals" so some leeway and restraint IMO opinion is required.
Of course, different people have different tolerances. I just find that in many posts by many members that there seems to be a lack of tolerance and/or understanding.
Members jump to conclusions before having all the facts (and of course the conclusions almost always fall to the negative side). And we all make HONEST mistakes from time to time.
I just want a kinder, gentler nation.
Joe.
By the way, my hardnosed way of dealing with bidders comes from the fact that I have a computer selling account, and the coin category is nothing compared to the people you deal with on computer stuff. I simply get tired of excuses from people who will not honor their bid. Putting up an auction is a lot of work if you use detailed images. Sending a check two months after the auction is not honoring your bid.
The Post Office being slow had nothing to do with delivering danglen's 3 reminders and NPB warnings.
Even if the dog died and Uncle Bob came to visit or the buyer's puter crashed he still has a responsibility to keep his affairs in order.
Life gets rough sometimes but that doesn't relieve us of our responsibilities, duties & obligations.
I'm not telling any of you or danglen to do what I would do but he wanted opinions so there's mine.
60 days is unacceptable.
<< <i>Russ, Not sure if your post was in response to my post but here goes. >>
Joe,
Actually, my post was in reponse to my own first post. I'm Sybil.
Russ, NCNE