Abysmal turnaround times at PCGS

DennisH

If there was ever a way to get me to reduce the number of submissions to PCGS, they've figured out how big-time:

I dropped off a single 30-day grading coin in person on December 3rd. No results yet.

I called Customer Service this afternoon and asked if I maybe it shouldn't be done by now. The fellow who took my call was clearly embarrassed; said he knows of people with November submissions who are still waiting; and said he'd send a note to the Grading Room that my order is STILL waiting to be graded.

Keyrock

Have they mentioned anything regarding compensation? If I payed money expecting a a day or two turn around and It didn't happen I'd be pi$$ed. I sent in some the middle of December and it showed up on my credit card several days ago, however, there is no update on the invoice when I enter the submission number. I had thought once they processed the CC they were "in-process" of grading. Probably just put the money on the books to make 4Q look strong.

Rich

TomB

Just to play Devil's Advocate for a moment here, please bear with me. If you dropped the coins off on 12/3 as an Economy (30 business day) submission then they likely start counting with the first full day on site and that would be 12/4. The 30 business days is six full weeks, however, there was also Christmas and New Year's in there along with Christmas Eve and New Year's Eve, many companies have these days off, too. Additionally, MLK, Jr Day was last week and that is also a Federal holiday and as such might be a day off. So, the 30 business days might realistically be up on 1/21, which happens to be today. This would seem to be the day that they should have the coins en route back to you. Now, I bet that they don't have them en route back to you today and they probably aren't even graded yet, but they aren't grossly overdue, either. I agree that if they say 30 business days they should get them done in 30 business days, however, you might notice that on the back of the submission forms they state that they won't necessarily get them done within the time frame suggested. Just some things to think about.

nwcs

Nah, it goes into unearned profit. So they would credit it to the fiscal year the profit is earned. It's a nice accounting trick. I've got 4 submissions there. 2 from 12/12. I've seen submissions from a bit earlier and later already graded and that steams me a bit. I'm not boiling over yet because it hasn't reached 30 business days (as it will by week's end) but this is getting very old. If it is a staffing issue, then staffing needs to be addressed.

I doubt there is any compensation because it states on the form that they will not be responsible if it takes longer. Their levels are guidelines and not promises. The graders at the NGC forum posted that their current turnaround times are doing well (that is, an economy finishes faster than stated on form). Would be great to see that here. I'm tempted to not submit again if I have to wait forever and ever to see my coins again.

Neil

fcloud

I sent a modern submission in that was received on 12/30/02, and it was shipped today. I have older coins sitting there, too. Maybe they are backlogged with the old stuff, but not the moderns.

Russ

<< <i>I had thought once they processed the CC they were "in-process" of grading. >>



As it states on the submission form, the credit card is charged as soon as the submission is received.

Russ, NCNE

DennisH

Results are in!

The PCGS Customer Service rep who took my call on January 20 apparently lit a fire under somebody's derriere, because my long-await grade was posted this afternoon!

A SEGS XF40 Morgan 1901 Doubled Die Reverse became a PCGS-30, just as I had expected... and paid for. (SEGS really has no clue what it is doing.)

As for the 30-day timeframe; I've been told before that there are zero guarantees with the Economy submissions. Thirty days is the target, but when you opt to grade on the cheap, you also take your chances with the calendar.

Still, if PCGS would consistently do Economy submissions in less than a calendar month, I'd be tremendously more inclined to send them more.

Oh well...

Typetone

I have an economy submission that was received on 12/13. Still no grades posted. It doesn't seem too bad yet because of the holidays and FUN show. I'm hopeful by month end.

Greg

dpoole

Wow. I submitted my last batch 12/17, and I got notice from PCGS today! After reading everybody else's experiences, I'm feeling pretty lucky!

Didn't do to badly, either.

LincolnCentMan

My batch got there on 11/19/02 and wasnt graded until 01/15/02... 59 days on an estimated 30 day submission. ...wish I could say it was worth the wait.

David

relayer

My 12/6 ecomony order posted 1/21

pontiacinf

well i submitted at NYINC so they say received 1/20....ill keep ya posted...I expect one star from this(sms94-p jeff gold monsta) group, and 1 so-so (82-no-p dime pulled from circ) and a freebie (1841 canadian half cent)<prob bag city.

will let you know how long reg service takes.

Keyrock

Updated:

My one submission was mailed today, less than 30 days. I have two others pending, one is an error coin and the one is a free one for the registry set... I think the free one may take a while

Rich

relayer

I had 4 stacked up from 12/6 to 12/30 and they finally all came in within a couple of days

keets

.........someone commented about the economy submission and no 30 day gaurantee. the thing that sucks about that is this----sometimes i have coins i want to submit from both sides of 1965 and economy seems the only route i can go on 1 submission. i guess i save some money at the expense of time.

presently i have group of Jefferson's that includes a 1938 and a 1962 along with some post 1965 coins and i used economy. still waiting but it's only been 4 weeks. my deal is that i don't want to send in another group till i get these other ones back or at least know what they graded. my trigger finger is a itchen!!!!!!

al h.

Steve27

PGCS just acknowledged receiving my three free gradings for achieving 90% on my type set. I wonder how long it will take to get these graded.

Coin Finder

I know Rick M. used to help each day in the grading process at the biggest bottle neck which is verification. With him gone, I would bet this is where the hold up is. This is new, this turnaround time problem. It used to be they beat the days on the form sometimes by a lot.


Tbig

nwcs

I thought that David Hall said they didn't use a verifier. That majority rules on the grade (if 2 of 3 say it is MS-64, it's MS-64 so long as the third person doesn't grade more than 1 point off from the majority) and not a verifier. Maybe I'm confused? In any case, I'm still waiting for mine from 12/12. Got another 1/10 and another 1/22. Probably will be it for a long time at this rate.

Dimetime

Talk about nervous, I sent in my entire proof mercury set, gold and silver proof eagle set, and my platinum eagles proofs set to have reholdered with my pedigree on them. That was 2 months ago. The good news is I got several calls explaining that they were going to try a new label on these and mine were the first to be done. I felt very important that they called and explained the whole thing and I told them no problem, just want them safe.

nwcs

Yippee! I can say that one of mine from 12/12 has been finished. Nice results, no BB. Had one that people on the board said would BB because it was purple but it graded 63. I could tell from close examination that it was fine. Glad they agreed. Such a relief to see something get done!

clackamas

>>> .........someone commented about the economy submission and no 30 day gaurantee.

There is no guarantee on any service level for club members. Only dealers get the guarantee, I found this out when my reg order went past 21 business days.