Michael Haynes named new CEO of Collectors Universe

kranky

Link to story.

Mr. Haynes was the president of TAGZ, last I knew.

dpoole

Is this good news, or bad news?

EVillageProwler

So, what is HRH's title and position within the overall CU family?

EVP

FC57Coins

<< <i>Mr. Haynes was the president of TAGZ, >>



If that's the case I hope he doesn't bring along their customer service philosophy - I found dealing with TAGZ very demeaning and uncomfortable.

Frank

cosmicdebris

What Frank said.

littlewicher

No!!!!!!!!!! TAGZ. They're customer service I've heard sucks you know what. If Mr. Haynes brings his TAGZ's customer service policies or ethics, then CU is doomed. Not exactly a positive choice for CU, IMO. Why did PCGS sell out to CU? They could make it on their own. CU is consistently losing money, while the PCGS sector is consistently making money.

gmarguli

I hope he wasn't at TAGZ, but given the history of the insiders at PCGS, it wouldn't surprise me. Look up some of the people David Hall has mentioned in his posts on the history of PCGS.

dorkkarl

president of TABZ??? are you SERIOUS???

that's it! the sky REALLY IS falling! C-U IS GOING DOWN!!!

K S

Bear

Frank - More demeaning and uncomfortable then being on the Forum??

kieferscoins

Maybe he came over because he didn't like the job at TAGZ. Maybe he didn't like their policies etc. and wanted to come to a good company like PCGS. The company may not have been held in the best regards here, but he is gone from it now.

Cameron Kiefer

Singapore

I agree with the 'sky is falling' crowd.

The only thing TAGZ is known for is sending me tremendously overpriced coins and occassionally calling me during dinner.

Who the heII needs that?

And to the Young Numismatist - if Haynes was President of TAGZ, I assume he was somewhat responsible for the fact that they zuck. If he wasn't responsible, then why didn't fix the place?

kieferscoins

I don't know TAGZ at all and can't make a comment on why they haven't fixed anything. Would PCGS hire someone if it is really as bad as everyone says? Give him and PCGS the benefit of the doubt before the "world falls" and PCGS is doomed ideas.

Cameron Kiefer

FC57Coins

<< <i>Frank - More demeaning and uncomfortable then being on the Forum?? >>



Well - maybe not THAT bad - but certainly right up there with being stuck with a broken transmission in Needles!

Placid

<< <i>The only thing TAGZ is known for is sending me tremendously overpriced coins and occassionally calling me during dinner. >>



Funny

FC57Coins

<< <i>I don't know TAGZ at all and can't make a comment on why they haven't fixed anything. Would PCGS hire someone if it is really as bad as everyone says? Give him and PCGS the benefit of the doubt before the "world falls" and PCGS is doomed ideas >>



Cameron:

Certainly we'll give him a chance to succeed, but as any of us who are in the business world know, A CEO sets the tone for an organization, and if TAGZ tone was - you're too puny for us to go out of our way to see to your needs - then that put's my spidey sense on alert. For the sake of CU I hope this doesn't happen - but you know what? They better not look over their shoulder, because everytime PCGS stumbles, NGC makes up ground.

Frank

nwcs

I am not familiar at all with TAGZ. Can someone give me a quick primer on them?

greghansen

I agree that NGC is making up ground at every turn. I didn't get a PCGS coffee mug at Christmas even though I slab a lot more coins through them. NGC people 'get it' that even a measley little coffee mug, if it is UNEXPECTED and without strings or expectations, can go a long way towards developing customer relations. IMO PCGS has been happy to maintain their status as the 'dealers' service, while NGC is positioning itself as the 'collectors' service. With the conservation service, and innovative products (i.e. the GSA slab thingy, etc.) I see NGC being much more proactive lately. At any rate, I think the competition is good for both of them.

FC57Coins

<< <i>I am not familiar at all with TAGZ. Can someone give me a quick primer on them? >>



Me: Hello?

TAGZ: You need to get into Uncirculated Seated Liberty Dollars!

Me: But I just want to find out what happened to my Franklin half that I ordered from you over a month ago?

TAGZ: Franklin halves? Get away from me kid yer bothering me!

EVillageProwler

I am not familiar at all with TAGZ. Can someone give me a quick primer on them?

Oh my God! What a dangerous question for this forum... Let the flames begin!

EVP

gmarguli

I am not familiar at all with TAGZ. Can someone give me a quick primer on them?

Here are our coins you pathetic piece of crap. That's the price. Don't want the coin. F*** YOU - leave us along you pathetic peon.

or

Here are our coins you pathetic piece of crap. That's the price. Want the coin. Great. Now F*** YOU - leave us along you pathetic peon.

Listen to many people here who have had business with them. They don't care how much money you spend with them, you are a piece of crap and are bothering them.

It's a bunch of scum sucking arrogant asses that should be selling used cars to suckers using the "little old lady" story.

gmarguli

Would PCGS hire someone if it is really as bad as everyone says?

Look up the history on some of the early PCGS people.

relayer

So PCGS is a leading provider of value-added grading . How come they don't add value to my coins?

nwcs

Well, I had said in an earlier thread that I was 95% the way there to switching to NGC. I wonder what'll happen to that other 5%?

Rotts

This is not a GOOD move . Rotts

FC57Coins

<< <i>This is not a GOOD move . Rotts >>



Let's see - all those willing to come to the defense of TAGZ - stand up.

See - everyone here's sitting....

Pushkin

<< <i>Mr. Haynes was the president of TAGZ, last I knew >>



Well, there is always some good in every piece of bad news. Now I have no doubt that NGC and PGS will become the market leaders.

Better get my licks in before the new CEO, Mr. Customer Serivce, shuts down this board as part of the new, improved policy to "provide better customer service".My prediction for the new Year.



<< <i>Would PCGS hire someone if it is really as bad as everyone says? >>



They just did.

LucyBop

One of you should question David Hall about this move... The question I ask him are always about DooWop and then never get answered...

coinguy1

The sky is not falling, folks!

I worked with Michael Haynes at Steve Ivy / Heritage many years ago (approximately 1979-1982). I assure you, he is an extremely bright guy, knows a great deal about the industry, marketing and customer service. Please calm down and give the guy a chance.

shylock

From what I read Mr. Haynes became part of TAGZ corporate structure as the result of a merger, when the start-up he founded (Gavelnet.com) merged with Tangible Assets in 2000. Was he associated with them in any way prior to that?

FC57Coins

Mark:

As previously mentioned - we'll give him a chance and only time will tell - It'll be interesting to revisit this post in about 6 months.

Frank

DAM

Greg,

What I enjoy most when reading your replies is your willingness to explain how you really feel.

Russ

I have a hunch that this Mr. Haynes is coming in as a mechanic - a "fixer" - and the sales (read customer service) department is still going to be David Hall.

Russ, NCNE

dorkkarl

once a crook, always ...

K S

DesertLizard

TAGZ is a wonderful organization which provides world class customer serv........


























.....ahhhh what's the use! NOT ! NOT! NOT!

IrishMike

Mark, I hope you are right, but TAGZ is bleeding money and has been for awhile.

DCAMFranklin

<< <i>I agree that NGC is making up ground at every turn. I didn't get a PCGS coffee mug at Christmas even though I slab a lot more coins through them. NGC people 'get it' that even a measley little coffee mug, if it is UNEXPECTED and without strings or expectations, can go a long way towards developing customer relations. IMO PCGS has been happy to maintain their status as the 'dealers' service, while NGC is positioning itself as the 'collectors' service. With the conservation service, and innovative products (i.e. the GSA slab thingy, etc.) I see NGC being much more proactive lately. At any rate, I think the competition is good for both of them. >>




With that in mind, Greg, I think we will find that the large, bulk submission dealers will see little if any change. However, the collector (low level of submission) will find their prices going up. They would much rather take one phone call for a 2,000 coin submission, than 200 phone calls for 10 coin submissions. From a business standpoint the dealers provide the critical mass volumn it takes to keep the pipeline full. The collectors all too often keep the complaint lines full. You might not like it, buy you better recognize the dynamics.

MacCoin

No $hit life as I know it is coming to an end!

IrishMike

DCAM, read the financials, dealer submissions are a two edged sword, a large part of PCGS's woes are due to dealers, many don't pay till they sell the coins and some didn't pay at all. This was pointed out in their footnotes.

PTVETTER

Integrity Do what's right, legally and morally.

Michael Haynes, it's sounds like yours maybe in question. Many here are stock holders and here is a chance for you to step up to the plate and say your piece.

Good luck with your new position.

DHeath

I read all the Tagz threads last year, and they sound very unfriendly. I have been encouraged by Mr.Hall's presence here, and hope Mr.Haynes will feel PCGS benefits from collector involvement. As for dealer submissions, I believe collectors drive dealer submissions, based on their purchase preference. If collectors prefer dealing with company X because customer service is better, the slab is better, there are more services offered, grading is more consistent, etc, then it is only logical that dealers will begin submitting to the grading company in favor with the collecting community. If I were either service, I'd not lose touch with my end user, regardless of who the big submitters were.

Legend

Keep in mind, it still took the entire PCGS board to vote this guy in (even though David Hall owns the majority of voting stock). I sure would like to see how the voting really went.

I am very surprised at the choice (as I can say MANY of my dealers buddies are). I personally was hoping PCGS would have brought in an outsider with no alligences and fresh legs and ideas. I do NOT consider this a "fresh" start for PCGS.

I'm hoping things will end up right. So far PCGS HAS been working on improving. We shall see. I may sound negative, but I don't think PCGS is heading in the wrong direction right now, they just should have picked an outsider.

Even though it may not affect most of us directly, having a profitable and well run PCGS is extremely important to the entire coin biz.

Laura Sperber
lsperber1@hotmail.com

IrishMike

Laura, I understand what you are saying about an outsider, but wasn't the last one an outsider and he lasted what, 18 months?

Legend

No, he wasn't a full outsider. He did have "inside" connections to the coin biz.

I was disappointed PCGS didn't go to a real headhunting firm. There is such a tremendous talent pool out there with all these big companies shedding divisions, downsizing, etc. I really wanted to see a real visionary step in. PCGS has so much potential.

After all, how many consecutive quarterly profits did TAGZ ever have with its original management in place? I believe Mr. Haynes was part of that.

Even though it may not affect most of us directly, having a profitable and well run PCGS is extremely important to the entire coin biz.

Laura Sperber
lsperber1@hotmail.com

tradedollarnut

I would think it would be in CU's best interest to take a daring route from here on out. Be innovative and stop assuming they'll always be at the top. It's time to sink or swim, excel or fade into mediocrity. A year from now, one way or another, things will be quite different. I hope Michael seizes the bull by the horns and gets it moving in the right direction.

Best of luck. The hobby needs two strong companies at the lead.

Bear

The least David could have done ,is pick the CEO from the Forum.

fantasiize

Wow, I was starting to worry that we would go through one weekend without a "beacon" thread.

CU is a corporation, corporations make money, in order to have corporations make money, they hire CEO's to develop Vision statements (25 words or less of course). After the Vision statements, they develop Mission statements (again, 25 words or less). Finally, yearly objectives and long term strategic plans are developed. At the end of the year, nothing is met, everything is shown to reflect success and everyone is happy. If the corporation still makes money, the CEO looks good, if they don't, the CEO is taken to the shed in the back of the corporate offices.

Without quality, customer service and monetary return to the shareholders (note that I have intentionally placed these out of order) the stroll to the shed will occur quicker.

oreville

Michael Haynes does know the business quite well indeed. He has been around. This board is now very strong with the requisite financial acumen with the addition of Haynes and Moyer. From that standpoint, we should be pleased.

Did Haynes even have the real authority to turn TAGZ around with Sil around? I cannot answer that question.

Will he will be given the opportunity to get things done at CLCT?

The key is A. Clinton Allen who is more of the outsider at CLCT.....he should be providing the leadership as Chairman of CLCT.

Dave Hall is back to what he does best...personally running PCGS. After all, it was his baby from the beginning. It appears he finally realized that he cannot wear too many hats. No one can. But the perceived conflict of interest issues is still on the table.

I will reserve judgement.

dorkkarl

<< <i>Even though it may not affect most of us directly, having a profitable and well run PCGS is extremely important to the entire coin biz. >>

maybe to the coin BUSINESS, but their importance to the hobby is trivial, imho.

completely agree that if the addition of haynes is true, no need to wait & reserve judgement, that co. is on the way DOWN. tagz w/out a doubt is in my top-5 of worst coin co's.

K S