Regrade vs. grade guarantee what is the difference?

Placid

I sent two pcgs coins in because I felt they were not graded correct.
I used the regrade option on the submission form.
After reading some other users posts they said that the regrade and grade guarantee are not the same thing.
So what is the correct way to fill out the submission form?

homerunhall

Regrade is when you send a coin in that is already in PCGS holder because you thinl it is undergraded. We crack the coin out, send to the grading room for grading and reholder the coin in either the old or new grade...depending on the outome. We gyarantee the grade will not go down.

Guarantee resubmission is when you think the coin is over graded. We send it thru the grading room and if the graders agree, we'll pay you based on the terms of our grading guarantee.