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HELP!!!!Does Anyone know how fleer is to responding about complaints????

rbarrarbarra Posts: 229
in Buy, Sell & Trade - Cards & Memorabilia
I bought 2 boxes of 02-03 fleer authentix bkb at target and received 1 insert no game used or rc's. a few of the packs had these security tags in them and like 6 of the packs contained 6 cards instead of only 5. I emailed fleer. Anyone know how good they are to responding to situations like these????
lilsun1 (4), Danotorious, Richcypf32,
Airjordan22, Duncangal(2), hakeem, woodson24kg, ejones06
chayne2, MightyMouse(3), Haliguy(3) ALANEADS, cpdhenry (2), mattdogg, Truballer, Nismo68, scoutdawg (2), derek (2)

Comments

  • biggjcbiggjc Posts: 1,214
    They suck big time !!!!!!!!!!!!!!!!


    Quasar and I bought a case of Fleer product it took over 6 months to get the problem resolved .And they did send use something it was junk...............


    They only way I got it taken care of was to finally go into the Tell Your Story section and see if they would print what happen...

    2weeks later week got 3 junk gu from them I guess thats better then nothing but it was still junk and not worth the time to email them 25 times ...........
    Ref's many

    Looking for Marino, Ripken Auto's,Gu & Rc's

  • Quiksilver77Quiksilver77 Posts: 1,395
    youve got to be joking me...you got no game used out of retail packs and you want fleer to compensate you for it? lol, haha...those security tags inside the cards are so that walmart trailer trash dont steal them.
  • rbarrarbarra Posts: 229
    well i bought 2 boxes not just oike 5 packs..... the packs had more cards in them than they should and i didnt get a damn thing out of them and just want some kind of explanation
    lilsun1 (4), Danotorious, Richcypf32,
    Airjordan22, Duncangal(2), hakeem, woodson24kg, ejones06
    chayne2, MightyMouse(3), Haliguy(3) ALANEADS, cpdhenry (2), mattdogg, Truballer, Nismo68, scoutdawg (2), derek (2)
  • Quiksilver77Quiksilver77 Posts: 1,395
    retail boxes are crap dude...you get game used out of every 100 packs, not good game used, the crappy ones come 1:100...you could buy 10 boxes of retail, and maybe get one game used...the packs are cheap cause the odds are terrible...
  • TEDCOLLECTSSHAQTEDCOLLECTSSHAQ Posts: 478
    For all the horror stories you hear, there are always us that have never had a problem with bonified complaints and receive rapid responses. Attach this paragraph to your complaint......

    "As the company headed into the new millennium, Fleer completely overhauled and redesigned its web site, www.fleer.com. The company also announced the complete restructuring of its product pricing designed to offer more value in every pack. All products under $2.99 now contain 10 cards per pack. Collectors can still find autographs, game-used memorabilia cards and more in all of the price points, which range from $1.49 to $5.99." Fleer, Inc.

    The company is located at 1120 Route 73, Suite 300, Mt. Laurel, N.J. 08054.
    Product inquires may be directed to 1-800-343-6816
  • dabearsdabears Posts: 243
    I have found them to be slow but overall they come through for you, but expect to wait a long time on hold(1+ hour except when they first open)...but you don't have a case my man..never buy retail pcks or boxes...
    dabears site


    sons of champlin page
  • Superstar5Superstar5 Posts: 1,051
    Yeah, don't listen to the people that talk trash about fleer. They listen, and will fix the problem if there is one. True, if you did get ripped off you might get some sealed packs with a gu or auto if you got ripped off of one and it most likely will be low end, but they will still take care of the problem.
  • autobiliaautobilia Posts: 4,803
    Check the odds on Retail boxes. You are lucky to get 1 game used in 5 to 10 boxes. You get what you pay for.
  • Metros69Metros69 Posts: 1,568
    I e-mailed them with no response, I do live less than 20 min. from Fleer so...image
    Tradelist

    Personal Collection

    image
  • JErik20JErik20 Posts: 1,502
    Fleer customer service is the worst i have ever dealt with. This thread on TR is actually about their redemptions, but it gives you an idea of what fellow collectors have gone through with them:

    http://www.traderretreat.com/forums/topic.asp?TOPIC_ID=7367

    Erik
    I'd challenge you to a battle of wits...... but you appear unarmed

    "Stop talking, negotiating,
    Your feeble attempts at world peace
    Give me a %#@*ing break
    Need worldwide genocide, planetary suicide
    And when the whole damn world is dead
    there's your %#@*ing peace"
  • autobiliaautobilia Posts: 4,803
    It all depends of if you know who to talk to. One of the people who make sure things get done is Hal Genter. He posts on Beckett's message board from time to time.
  • rbarrarbarra Posts: 229
    hey auto does this hal genter work for fleer if so do you have an email for him
    lilsun1 (4), Danotorious, Richcypf32,
    Airjordan22, Duncangal(2), hakeem, woodson24kg, ejones06
    chayne2, MightyMouse(3), Haliguy(3) ALANEADS, cpdhenry (2), mattdogg, Truballer, Nismo68, scoutdawg (2), derek (2)
  • BigE187211BigE187211 Posts: 3,617
    Just to let you guys know, Fleer no longer uses their email service at this time. They are understaffed, and cant handle all the mail. The only way to contact them is to Call them, and even then, expect to be on hold for 45mins to an hour.



    image
  • autobiliaautobilia Posts: 4,803


    << <i>hey auto does this hal genter work for fleer if so do you have an email for him >>



    Yep. He works for Fleer, but don't hold your breath about retail boxes. You are not guarenteed anything out of them which is why they are so cheap.
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