Forum Idea-Customer Service

Rover

Since Mr. Hall has shown up in these parts for the last couple of days we've seen the resolution of the 1913-D $20. Others have presented problems slabs as well. Before this turns into the forum where everybody begins to use it as the dispute resolution arena, would it make sense to create a new forum specifically for customer service? It could be run similar to the Q&A forum where submission posts could be kept private. After a resolution has been reached if both PCGS and the owner agree the results could be posted.

A couple of the advantages of such a forum seem to be:

1. We don't want every Tom, Dick and Harry posting "I've got a fingerprint..." (no offense DRG) in the US Coin Forum. Don't get me wrong, I think there is something to be gained by understanding how a $20 Gold was doctored, but somewhere there is a line.

2. I think it would help to improve the Customer Service issue at PCGS. If I have a problem coin I could upload a scan/pic and get an initial reaction from PCGS before going through the trouble and expense of sending the coin in.

I've got several other ideas about it but will stop right here for now.

Just throwing this out there....

Dan

Placid

Can we have a forum for forum ideas?

Rover

I new that one was coming...

Charlie

We are currently looking into this.

Until then, I am here to help.

You can PM me, email (Charlie@collectors.com) or call me 800-447-8848 ext 141.


Charlie

RegistryCoin

Excellent, excellent idea. Simply change the Q & A Forum to the Customer Service Forum, and respond to issues asap, so posters know it's being monitored. Charlie can take care of particular coin issues, Carol can entertain forum issues, BJ can take on reg. issues, and Homerun and Opie can use it as a platform as well for general coin issues.

Cameo CC

I tried to use the Q&A Forum but it would not allow me. Yes I think its a good idea as well. Way to go Rover.

Todd

boston

After watching the forums with much interest lately, this is excellent idea, Dan.
It would save a lot of chatter and speculation if questions could be answered
for all to see.
Boston Bob

RegistryCoin

I haven't ttt'd for over a year, but this idea is good, imho.