What to do? You decide...Final resolution

danglen

To everyone that gave their input on this subject, my sincere thanks. I have just sent the following email to the buyer and put the appropriate check in the mail.

"Hi XXXX,
I'm sorry the coin wasn't to your liking. I have mailed you a refund check for $84.00 per your request.
Happy collecting,
Dan Lewis
"danglen"

I have filed a NPBA with eBay requesting a refund of my Final Value fees, and placed this bidder on my "Blocked Bidder list", since I really have no desire to do business with this individual in the future. I hope my actions are not a letdown for those of you that suggested I rip her heart out. I think it was a good thread and it generated some interesting comments.

TWODOGS

You took the high road. It was the right thing to do.

coinguy1

danglen,

Excellent job of gathering suggestions from the board and putting them to good use. I wouldn't have been as nice to the buyer as you were, but I think it's great that you were able to let go of the frustration and send the nice message that you did. It will be great to put this experience behind you.

tradedollarnut

Wise choice.

UncleJoe

I am impressed. Very nice and a well thought out decision.

On a side note, all of us at times hopefully will learn from this thread to think first and not react first.

I think the results will be better and more gratifying.

IMHO. Joe.

danglen

Hey coinguy1, and you thought I wasn't paying attention in your Advanced Grading class last summer

kranky

I think you did the right thing. Less aggravation in the long run for sure.

By the way, the guy I thought wasn't paying attention was the guy who sat next to you (B.D.). I saw him at the Baltimore show but didn't stop to chat.

ursabear

danglen,
I think you made the right choice. Taking the kinder road tends to pay off in a customer/seller relationship - even if the customer has behaved in a way that is not conducive to further business. Making a customer angry usually gets out to many more than one person - much harder to control.

Russ

danglen,

So, does this mean you'll be continuing to sell on eBay? Or, close your account and cease selling as recommended by somebody who obviously knows so much more about it than you?

Russ, NCNE

ClarkOfKent

Oh my!

Do I detect a DSLAM?

danglen

Russ, I have to keep selling. Otherwise how will I explain to my wife why I buy so many coins?