WAY TO GO PCGS!!!
wondercoin
Posts: 16,907 ✭✭✭✭✭
OK. We all can post all the bad stuff. So, it is only fair to post some "good stuff" as well -right?
One of our forum members sent me a 1965 Clad quarter the other day in a "pop top" PCGS-MS67 holder he bought at auction recently. I concluded the coin was SMS and not regular issue (after careful study I believe there is a pretty good way to tell, which I will discuss on the Registry Set board in a separate thread). The collector basically spent $600 for a $20 coin. I was over at PCGS today and I showed the coin to Rick Montgomery. It took no more than 2 minutes for Rick to tell me he agreed with me and to write the collector a check for $600 (which PCGS would reimburse to me). WAY TO GO PCGS!!
Then, on the Registry set board, a collector was raising the possibility that a coin he recently purchased might be overgraded. Without prompting, the following note just appeared on the thread:
"You can send the coin back under the Guarantee Review service. I we do feel the coin does not make the grade we will reimburse you for what you paid for the coin and the review fee.
Please call, e-mail or even PM me if you have any further questions.
Charlie
800-447-8848 ext 141
Charlie@collectors.com
-------------------------
Charlie Kahler
Director,
Customer Account Management
Collectors Universe"
WAY TO GO PCGS!! Your assistance in cleaning up the problem coins is greatly appreciated by all of us collectors and dealers alike!!
Wondercoin
One of our forum members sent me a 1965 Clad quarter the other day in a "pop top" PCGS-MS67 holder he bought at auction recently. I concluded the coin was SMS and not regular issue (after careful study I believe there is a pretty good way to tell, which I will discuss on the Registry Set board in a separate thread). The collector basically spent $600 for a $20 coin. I was over at PCGS today and I showed the coin to Rick Montgomery. It took no more than 2 minutes for Rick to tell me he agreed with me and to write the collector a check for $600 (which PCGS would reimburse to me). WAY TO GO PCGS!!
Then, on the Registry set board, a collector was raising the possibility that a coin he recently purchased might be overgraded. Without prompting, the following note just appeared on the thread:
"You can send the coin back under the Guarantee Review service. I we do feel the coin does not make the grade we will reimburse you for what you paid for the coin and the review fee.
Please call, e-mail or even PM me if you have any further questions.
Charlie
800-447-8848 ext 141
Charlie@collectors.com
-------------------------
Charlie Kahler
Director,
Customer Account Management
Collectors Universe"
WAY TO GO PCGS!! Your assistance in cleaning up the problem coins is greatly appreciated by all of us collectors and dealers alike!!
Wondercoin
Please visit my website at www.wondercoins.com and my ebay auctions under my user name www.wondercoin.com.
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Comments
<< <i>what you paid for the coin and the review fee. >>
And, if they don't agree, a charge shows up on your credit card, without authorization or notification.
Sorry, Wondercoin, but the service that you get does not reflect reality for us schmucks.
Russ, NCNE
Russ: First, stop calling yourself a "schmuck". Second, you know as well as I do that MANY forum members have a dealer contact that can help them with a PCGS submission/problem. If your dealer happens to be located in S. CA it can become even easier. Of course, if I had a problem with an NGC coin, I would need to mail a coin, but the Florida dealers could walk the coin right in there as well. Third, I know at any major show a collector can bring a coin to PCGS to review. Fourth, I was happy to assist the forum member, who I hope posts here as well.
K S
You don't need to see the coin. The top two grading services both called it a proof, but Rick Montgomery decided it was best left in a Mint State holder than to correct the mistake.
You are always talking about very specific examples and tell the story as if it applies across the board. I was just pointing out an example of PCGS failing. It seems Legend has another example, but we are still waiting to see if PCGS is actually will to step to the plate. It seems once it is a public issue, they will "make it right". The only consistent example of PCGS making good that I have seen is with coins graded 70.
I think Mitch's note was very refreshing. I have only been a member for 6 months or so, but have seen 100's of threads (no kidding) bashing PCGS for one thing or another. Their Q&A Forum, while only covering 80% of the full story, sure went a long way in my mind to listening to our concerns and trying to address some of them. It's nice to see them step up and I thank Mitch for sharing these examples. Let's appreciate this one for what it is - a good example of customer service - and hope it continues.
NOTE: No trees were killed in the sending of this message. However, a large number of electrons were terribly inconvenienced.
Type collector since 1981
Current focus 1855 date type set
One thing for certain, your comments carry -0- weight with me (and other board members no doubt as well who may chose not to comment here) unless and until you set out the exact circumstances of the situation (scans would be nice as well), just like Laura did here the other day. Until then, it sounds like nothing more than "sour grapes". Wondercoin.
There is no "sour grapes" towards PCGS. I still use their service all the time. I just won't accept a coin sight unseen in their holder. (nobody should though)
Go BIG or GO HOME. ©Bill