What do you think about Heritage's service after eBay Live New York auction?

Dog97

Reason I'm asking I was leaving feedback and saw someone had left them a neg for <<<AVOID! Terrible service, Won't return email or tel, 3 wks to get a bad coin>>> and another <<<items not shipped promptly; some employees neither pleasant or helpful.>>> This was about 3 weeks after the lots were won.
I'm thinking heck I hadn't even paid them yet after 3 weeks. My little deal went like this: Won coin. I didn't worry about it or do anything. About 1 week later Heritage emails me to tell me I won a lot & would get an invoice so I could pay. About 1 week after that I get invoice. About 1 week after that I mail them a check. About 1 week after that I get my coin.
Total time: About 5 weeks from bid to mailbox. Not warp speed but I thought it was reasonable. Seems like they were a little slow sorting out who won what but when they got the $$ I got the coin. Got a nice Prf 66 Lib Nick that my picky critical self was actually happy with. Cost me an arm & leg but it was an overall pleasant experience.

How did you guys do?

Placid

Won the lot. Waited about one week got the e-amil saying I won and would get a invoice.
About a week got the invoice, called up and paid it.
About two day's later got a e-mail saying my payment was overdue. E-mailed asking what they meant got a response saying if I payed then then don't worry about it.
About five day's later got a e-mail saying my payment was overdue.
Called them up and told them I payed the person said yes they have it.
A week later the coin arrived. I like the coin so worth the hassle.

dorkkarl

heritage provides service???

Nic

No problems with Heritage...regardless of dollar amount. Bid and buy coin, send check with est. shipping included, receive coin and mailed invoice about the same time. K

grip

I had the same problem as Placid(almost).I payed by CC online and kept receiving emails that I was past due.I finally called and payed by phone but kept receiving emails past due??.Finally they sent one stating my coin was on it's way,please disregard previous email??.Who knows what there doing
Al