Another Ethics Question- Appropriate Feedback to Give...

airplanenut

OK... as I was searching toned coins on eBay, I thought of this situation:

You but a toned coin on eBay and decide, when you see it, that the toning is definitely artificial, although the seller said the coin was natural. When you contact the seller, you are given the most flawless return possible; he couldn't be friendlier and shows that he is willing to do whatever it takes to keep a customer happy...

as for feedback...

positive for the prompt and kind return?
neutral to warn others of the AT coins he sells?
no feedback... save your butt?


why?

TomB

I'll answer your rather contrived dilema by saying that you give the seller a positive for handling the transaction in a professional manner as per your description. Unless you feel comfortable or compelled to educate the seller on the vagueries of toning I would think you wouldn't even mention the problem in your feedback, even if you are comfortable with sharing an expertise I still believe that feedback should be independant of it.

braddick

Positive feedback is warranted as it is possible YOU are wrong and the coin is 'real'. Regardless, you were made whole and quickly too. That is what feedback is supposed to reflect.

Whitewashqtr

Sounds like you bought the coin and returned it and are wondering what to do. If you got your money back, no feedback is necessary. I do not bump the sellers feedback for a bad transaction, even-though it was handled professionally. At worse, a neutral is in order if you want to leave feedback.

airplanenut

hypothetical... never happened... just wondering what the opinion was

coindaughter

I once had an item returned on an auction a while ago. I had already left the buyer positive for his quick payment, etc, and though he didn't want the item (it was a collectable toy), he left me positive feedback for the handling of the situation. I very much appreciated it, and do think that the feedback system is important to ebay, including these types of situations.

Happy ending--I sold the item later to an appreciative buyer!

goyankeez

I think this goes for anything listed on ebay. Sellers make mistakes. People make mistakes. If the seller refunds the money in a very professional and courteous manner, he should be "rewarded" with a positive feedback, with the explanation that the seller accepted the return of the item and behaved very professional. If I was a potential bidder on one of this seller's items I would feel more comfortable doing business with this person with that kind of feedback. The first thing I do is look at somebody's feedback and read a couple of pages of it. I'm interested in WHY someone placed a positive or negative feedback.

Anyway, that's my 2 cents

Dog97

A praise feedback like "unhappy with coin but seller promptly issued refund" is in order.

ARCO

Seems even experts and very experienced collectors often times disagree on what is wholly original and what could be AT.

The fact that the dealer lets YOU decide with a scan and then a return policy is fair game. I just sold a coin that I boldly declared was AT and it had bidders paying a healthy premium. The seller left me a rave review. It was AT and he loved it. Preferences preferences, preferences

Coin dealers out of necessity, have to leave their opinions out of it to some degree and let the potential bidders make up their own minds. If you feel a dealer is less than forthcoming to what you would expect...deal with them no more.

He seems to have played by ethical rules, I think positive feedback is in order.

Tyler