Heritage deserves some credit ...
RGL
Posts: 3,784 ✭
I started the ball rolling on board members e-mailing Steve Ivy and Jim Halperin about problems encountered in connection with the ANA auction, so I am not pulling punches ... But, I must say I have been impressed with their response to my situation -- and I hope all board member's concerns, as well.
I received a rapid e-mail from Steve Ivy, which I posted on this board; the next day, a personal e-mail from Jim Halperin; and today, yet another e-mail from COO Paul Minshull informing me the coin I won was today being shipped FedEx overnight. Think what you might, and Heritage has indeed acknowledged it has problems it is working on, but I find it gratifying that the top three at Heritage are willing to address the concerns of a "little guy" like myself.
I think Heritage deserves some measure of credit for publicly responding to some of the concerns expressed by board members.
I received a rapid e-mail from Steve Ivy, which I posted on this board; the next day, a personal e-mail from Jim Halperin; and today, yet another e-mail from COO Paul Minshull informing me the coin I won was today being shipped FedEx overnight. Think what you might, and Heritage has indeed acknowledged it has problems it is working on, but I find it gratifying that the top three at Heritage are willing to address the concerns of a "little guy" like myself.
I think Heritage deserves some measure of credit for publicly responding to some of the concerns expressed by board members.
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Comments
Gary
Don't mean to rain on the parade but I think that nearly any company will give you a few moments of attention when they are being bad mouthed on a public forum such as this merely to save face. I also dont think it should require emails to the VP of people bashing them on the PCGS forum to make them finally take notice of their incompetency and fix a problem. My opinion of Heritage is still all together negative.
Dragon
The Ludlow Brilliant Collection (1938-64)
All things being equal, not a bad deal.
Tyler
Due to the closing of several auction on the same week, we are experiencing shipping delay, it might take up to 5 business days before all packages are shipped, please be patience. Your understanding is greatly appreciated. If you have any questions, please contact me.
Sonia Magdaleno
Customer Service
Heritage Numismatic Auctions
You are lucky RGL.
The Ludlow Brilliant Collection (1938-64)
In my opinion their a class act.
P.S. And I've seen a picture of Sonia, what a cutie .